Olushola ‘Bunmi ABAYOMI

**** ******* ****, *******, ** 19095 Mobile: 267-***-****

acviht@r.postjobfree.com

1

CRM/DATABASE ADMINISTRATOR

Goal-driven performer in CRM, Database Administration, and Information Management with extensive skills in designing, testing and supporting next-generation database solutions in Oracle enterprise and SQL. Proficient in an assortment of technologies including Oracle 10g, CRM Software, e-Business management, etc. I’m able to build, lead teams, and resolve issues of teamwork in a multicultural environment. Provide support/success to customers on application related issues, willing to work in a challenging position for an esteemed organization that provides the best opportunities to utilize my talent and leadership skills, for professional and personal development. Able to apply skills in data and system analysis, towards the improvement of the organization’s current and future systems, with the aim of enabling the organization to stay ahead of competition. Area of Expertise includes:

Performance Tuning Capacity Monitoring

Oracle Installation

Database designing, creation, & Management

Invoicing Software Management

Management in information System

Operations Management

Business Intelligence & Knowledge Management

System

Basic Knowledge of Cisco Networking

ITIL (foundation) Service Management

SaaS management for organizations

Other Skills includes: - Ability to multitask, work independently, transcribe, and be creative. Also work well under pressure, conquer challenges, professionalism, operating and customizing the CRM software to suit the organizational needs. Experience in working well with people from different cultural backgrounds, and speak several languages.

EDUCATIONAL BACKGROUND

MBA. International Business Management (2015) (3.7 GPA) ARCADIA UNIVERSITY, GLENSIDE, PA, USA

BSc. Library & Information Science (2008)

AHMADU BELLO UNIVERSITY ZARIA, NIGERIA

JOB EXPERIENCE

Graduate Research Assistant

Landman Library, Arcadia University, Glenside, PA (2014 to 2015)

Researched and co-presented on an Embedded Perspective on Collection Development at the PaLA Annual conference 2014.

Responsible for collection of students’ thesis of the biology department for research purpose.

Responsible for creating database of students’ thesis and resource management for the library’s records.

Identified students’ informational seeking behavior to meet their needs. Major Initiatives and Accomplishment

Able to identify and recommend text books useful for students’ capstone. Graduate Assistant

Academic Technology Service Unit (February to August 2015)

Assisted in providing instructional technology, media services, information and technology-related learning strategies to faculty integrating technology into their courses and their classroom. Graduate Assistant

Office of International Affairs, Arcadia University, Glenside, PA (May to August 2014).

Created a database and updated records on international students’ study aboard program.

Interviewed international students to update the international student column on the Arcadia University website.

Olushola ‘Bunmi ABAYOMI

1505 Redwood Lane, Wyncote, PA 19095 Mobile: 267-***-**** acviht@r.postjobfree.com

2

Internship

E-Glam Pharmacy, Inc. Philadelphia, PA (2014-2015)

Advised and managed the business operation department of the organization

Supported events that promoted the pharmacy & communicated the mission, values & goals. Database Administrator

Nigeria Social Insurance Trust Fund, Nigeria. (2012 to 2014).

Maintained, monitored and supported the Oracle database servers.

Optimized data, and queries using the performance monitor.

Designed programs, managed and administered the Oracle database.

Troubleshot programming objects tune and optimized database performance.

Designed and troubleshot the data access layers of an application.

Gathered business requirement to suit the needs of the institution.

Carried out system analysis, prepared detailed documentation of user needs and business systems specifications required to develop/modify specified applications required by the institution. Major Initiatives and Accomplishments

Collaborated with the project team on the Oracle Social Services Deployment with installation, implementation & Management of:

Oracle Siebel CRM (Customer Relationship

Management)

The Oracle Sun Hardware Components

(Exadata)

Oracle Business Intelligence

Oracle Financials (Receivables & Payables) &

Treasury

CRM Manager/Database Administrator

Content Oasis Ltd, Nigeria. (Internet Service Provider) (2008 to 2012)

Built, monitored, updated and managed the

customers’ database

Performed Quality Assurance Management

(System Analysis)

Major Initiatives and Accomplishments:

Initiated the need for a CRM software to

improve customer retention & success

Increased sales revenue

Implemented & managed a database driven process improvement program, using, 1. ZOHO INVOICE: On demand billing and invoicing management software; Responsibilities:

Created, tracked and, dispatched invoices &

estimates in a timely manner.

Managed & tracked the overall business health,

and process of the company.

2. ZOHO CRM: On demand Customer Relationship Management Software; Responsibilities:

Built, maintained & strengthened customers’

relationship database

360-degree view of sales cycle& pipeline

Tracked & managed sales & marketing

automation

Customer support & service Management

Inventory Management

Integrated accounts for scalable customized

business solution

Management of workflow

Sales Collateral

Lead Management

3. ZOHO PEOPLE: Staffing software with recruitment and contact management system. Responsibilities:

Built employee s database details related to

work, personal, dependant, emergency

contact, work experience & education

summary.

Recorded employee s leave details, training

details, compensation & benefit details, etc.

Assisted employees enrol for benefit plans.

Olushola ‘Bunmi ABAYOMI

1505 Redwood Lane, Wyncote, PA 19095 Mobile: 267-***-**** acviht@r.postjobfree.com

3

Internship

National Assembly Library, 3 Arms Zone, Nigeria. (2006 to 2007)

Classified using the DDC/LC scheme & Catalogued Information Resources of the library.

Indexed & Abstracted data for the users of the library (Legislators, Aides, etc.)

Organized the library materials by Stamping, Labelling, Ordering, Accessioning, etc.

Collected & provided data for the legislators’ information needs. PROFESSIONAL

TRAINING/CERTIFICATIONS

Occupational Health, Safety & Environmental

Management (2013)

HFC consulting/NSITF, Nigeria

Business Intelligence & Knowledge Management

System (2013)

Advance Learning Interactive Systems

Online-ALISON.

Diploma in Project Management (2013)

Advance Learning Interactive Systems

Online-ALISON.

Foundation Certificate in IT Service

Management. (2013)

Information Technology Infrastructure Library

(ITIL)

Diploma in Operations Management. (2012)

Advance Learning Interactive Systems Online-

ALISON.

Customer Relationship Management, (2010)

ZOHO CRM Training, Delta Data Services

LLC, USA.

Billing & Invoicing Software Management, (2010)

ZOHO Invoice Training, Delta Data Services

LLC, USA.

MCSE, CCNA (IN VIEW), OCA (Oracle 10g)

(2009)

KARROX Computer Education Abuja Branch,

NIGERIA.

Location Preference: Willing to relocate anywhere within the USA

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