Objective

Experienced professional seeking new opportunity for a Concierge position. Strong work ethic combined with 20 years of experience providing exceptional customer service in both residential and hospitality environments. Highly motivated and a proven leader.

Core Strengths

Reliable, Flexible and Punctual

Courteous, Professional and Sincere

Strong Interpersonal Skills, Excellent Communicator

Detail Oriented and Ability to Multi-task

Team Player

Ability to anticipate needs and respond appropriately

Work Experience

The 57th Street Dorchester Inc. April 2000 – Present

Concierge

Effectively communicate with residents, contractors, coworkers, management and guests with all requests

Responsible for all day-to-day activities in the building

Delegate various duties for Porters, Handyman, and Housekeepers as senior member of __ person team.

Warmly greet all tenants and their guests as first point of contact and provide assistance as needed

Answer telephone in friendly, professional courteous manner. Handle all messages promptly and accurately to completion

Responsible for tracking all deliveries and visitors entering and exiting building, ensuring security and safety for the building

Professionally communicate to residents announcing guests, deliveries, etc.

Consistently maintain daily log outlining all activity in the building for the day

Work with relief to provide a detail account of activity to ensure smooth transition

Ability to organize and prioritize tasks

Perform various administrative/managerial tasks to support the Superintendent

Handle emergency situations calmly and efficiently

Ability to work under pressure and in a fast paced environment

Perform other duties as requested

The Ramada Hotel November 1997 – April 2000

Room Service Manager

Managed Staff of 15 Workers

Train and Supervise team for efficient operation

Took guest orders and deliver food and drink promptly as required

Visually monitor and inspect to ensure quality and service standards are met

Responsible for handling any challenges that would arise for both guests and employees

Worked closely with Hotel Management on ways to improve the guest experience

Education

High School Diploma June 1997

Salesian High School

Skills

Proficient in both PC and Mac operating systems

MS Office Experience

Data Entry

Internet and Internet Research Skills

References Available Upon Request

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