Alok Sohani

Mobile: 997*******

Email: acvie8@r.postjobfree.com

Profile

Offering 8 years 9 months of strong experience in Core Java, Servlets, REST API, PL/SQL, HTML, jQuery, Java Design Patterns, Integration with third party systems, Web Services.

Experience as Technology Lead since Sep 2015 in Professional Services group of eGain Communications Corporation, Pune for Technical Design, Customization, Development.

Software Developer II at Redknee Solutions Inc, Pune, 6 months of experience in Product Development on Turnkey Converged Billing(TCB).

Senior Subject Matter Expert at Amdocs Ltd., Pune from Jan-2010 to Nov 2013. 3 years 9 months of experience in Product Development, Product Integration, Change Request and Enhancement on Amdocs Cramer OSS suite.

Was Assistant Systems Engineer of TATA Consultancy Services Ltd., Pune from Aug -2007 to Jan - 2010 and have 26 months of client site experience - TATA Communication, 20 months of experience in Geneva 5.3.

Exposure to all phases of SDLC including technical designs, coding, testing, operations & support.

Strong Experience of working in Agile and Scrum methodology.

Strong experience in mentoring teams of newly recruited developers and technology analysts and enabling them for the complete development process including Functional Design, Technical Design, Coding, Coding Standards, ST, SIT, UAT, Go-Live and support required product implementation.

A team player with strong communication, leadership, analytical, organizational and relationship management skills. Successful track record in accomplishing assigned projects within agreed cost/time lines without incidences of overruns.

Creative problem solver, able to think logically and pay close attention to detail. Good communicator, proficient at gathering user requirements and customizing database solutions as per need.

Oracle Certified Professional, Java SE 6 Programmer.

Technologies

Key Programming skills:

•Core Java, J2EE

•HTML

Frameworks & APIs:

•OOPS, JSP, Servlets, JavaScript, Jquery

•Design Patterns

•Log4j

IDEs & Tools Used:

•Eclipse Luna, Kepler

•Net Beans 7.1, Toad 9.6, SQL Developer

•Ant 1.6.5

•Fiddler

•Rest Clients

Version Control Tools:

•SVN, Perforce 4, Visual Source Safe 6.0

Database:

•Oracle 9.1, Oracle 10g, 11g

•MS SQL 2008

Quality Control:

•HPQC

•JUnit

•Jameleon test framework

Application Server:

•Web Sphere 7.0, Weblogic 9,10

•Apache Tomcat

Operating System:

•Windows XP, Windows 7, Unix, Linux

Continuous Integration Tools :

•Jenkins

Products

eGain

10x, 11x,14x versions of eGain Product & Customization

Amdocs Resource Manager – Cramer

7.5, 8x versions of Cramer Product

Work Experience

Company : eGain Communications, Pune, Mar 2014 – Till date

Technology Lead – Professional Services

Project: Telefonica/ O2 (Capita)

Domain : Telecom

Team size: 6

Role: Team Lead / Technical Architect

Period: Dec 2015 – Till date

Description:

eGain provides customer engagement solution software for B2C companies. Its offerings include both cloud based and onsite solutions. O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company with the highest customer satisfaction for any mobile provider according to Ofcom. Capita is awarded with the implementation of a strategic multi-channel contact centre platform for O2.

This application was developed using:

•Java/J2EE

•JSP

•Javascript

•MS SQL

My responsibilities include:

•Preparing Technical design document of solution for “Real Time Dashboard” which displays real time activity status to support dynamic agent work allocation, predictive dialer which identifies chat launch URL and agent availability based on launch context, PCI compliance to mask credit card details in customer transcripts

•Design and Development of REST web services.

•Code review.

Modules on which I have worked on

Chat

Offers

Project: KB Migration Tool – Certified Field Solution

Domain : Knowledge Management

Team size: 4

Role: Team Lead / Technical Architect / Developer

Period: Sep 2015 – Nov 2015

Description:

eGain provides customer engagement solution software for B2C companies and Knowledge Management is one of the widely used project. Certified Field Solutions (CFS) is an out of the box library of field solutions that are reusable, documented, available at no additional cost to customers. KB migration Project was to develop such an OOB library export and import tool for KB articles, topics etc from/to older eGain versions(7.x, 8.x, 9.x. 10.x).

This application was developed using:

•Core Java

•ANT

•XML

•JAXB

My responsibilities include:

•Preparing Technical design document of solution for KB migration tool.

•Implementation of Export from XLS, Logging, Reporting

•Managing overall project technically

Modules on which I have worked on

Knowledge Management

Project: Car2Go ( European car sharing services)

Domain : B2C point-to-point rental

Team size: 6

Role: Team Lead /Technical Architect

Period: April 2015 – Aug 2015

Description:

Car2Go is a subsidiary of Daimler AG providing carsharing services in European and North American cities. The company offers exclusively Smart Fortwo vehicles and features one-way point-to-point rentals. Project was to get customer data from Car2Go application via a REST API based on customer details and will be used by email agents.

This application was developed using:

•Java/J2EE

•JSP

My responsibilities include:

•Understanding the requirements and POC of Car2Go REST web services consumption.

•Guiding the team and execution of project

•Code review

Modules on which I have worked on

Customizations in eGain v14 Product Agent and Admin Console

Project: Albert System for Everything Everywhere

Domain : Telecom

Team size: 6

Role: Team Lead

Period: May 2014 – Mar 2015

Description:

eGain provides customer engagement solution software for B2C companies. Its offerings include both cloud based and onsite solutions. Everything Everywhere is one of the giant British mobile operator and internet service provider. The project aim was to develop Knowledge Management tool to be used by EE agents to support resolution of customer calls.

This application was developed using:

•Java/J2EE

•JSP

•Javascript / Jquey / Backbone.js

My responsibilities include:

•Design and development of customizations for eGain version 10 to suit requirements of Everything Everywhere customer.

•Design and Development of REST web services

•Training & mentoring of new team members

•Analysis of web server logs and providing solutions to performance test issues

Modules on which I have worked on

Knowledge Base

Agent Console

Admin Console

Company : Redknee, Pune, Nov 2013 – May 2014

Software Developer II – Research and Development

Project: Turnkey Converged Billing

Domain: Telecom

Team size: 15

Role: Software Developer II

Period: Nov 20103 – May 2014

Description:

Redknee is a global provider of OSS/BSS software products solutions and services to the telecommunications industry, core competencies lie in rating and charging, converged billing, customer experience management, interconnect billing and customer care. Turnkey Converged Billing is an end-to-end solution that delivers centralized business intelligence and personalized subscriber experience. TCB goes beyond traditional billing and works as a merchandising platform that optimizes and improves the overall subscriber service experience

This application was developed using:

•Java/J2EE

My responsibilities include:

•Design and development of customizations for Turnkey Converged Billing BSS Product

•Training & mentoring of new team members

Modules on which I have worked on

•BSS

•Rating & Charging

•Mediation

Company : Amdocs, Pune, Jan 2010 – Nov 2013

Senior Subject Matter Expert – Software Design/Development

Project: Cramer (OSS)

Domain: Telecom

Team size: 10

Role: Senior Subject Matter Expert

Period: Jan 2010 – Present

Description:

Amdocs is one of the giant telecom software providers. Cramer is Product in the OSS Domain. Cramer offers the industry’s only complete, end-to-end service fulfillment solution, enabling providers to introduce and deliver new products and services quickly and cost effectively. Leading service providers continue to deploy Cramer’s solutions and include ATT, Bell Canada, BellSouth, KPN, TDC, Telefonica, TeliaSonera and Vodafone. Cramer has partnerships with industry leaders including Accenture, Alcatel, Ericsson, HP, IBM, Oracle and SAP. Customers can also take advantage of Amdocs world class consulting, support and education capabilities delivered by Amdocs Global Services. Cramer has allowed Amdocs to become one of very few companies claiming to offer a complete BSS/OSS product suite.

This application was developed using:

•Java/J2EE

•Servlets

•JMS

My responsibilities include:

•Design and development of out-of-the-box Automation Packs for service fulfillment.

•Involved in the configuration queries of the product based on client requirement.

•Helped the development and infrastructure teams across the globe for any issues related to product

•Performed automation with ANT Scripting

•Training & mentoring of new team members

Modules on which I have worked on

•Resource Manager

•Task Engine

•Delivery Engine

•Unified Service Manager

•Metadata Manager

•Automation Packs

•Service Fulfillment Adapter

Project: OSS Integration Lab

Domain: Telecom

Team size: 6

Role: Senior Subject Matter Expert

Period: Nov 2012 – April 2013

Description:

OSS domain is divided into mainly into Service Fulfillment & Service Assurance. This project aimed at Continuous Integration of Service Fulfillment Products (Cramer, ASMS, Activation Engine) & Service Assurance products - Data Integrity Management products (Discovery Engine, Sync Engine).

This application was developed using:

•Java/J2EE

•Jenkins

•Jameleon Test Framework

My responsibilities include:

•Design and development Jenkins flows for continuous integration.

•Writing of Jameleon test flows & JUnits

•Resolving issues found in continuous integration of the product.

Company : Tata Consultancy Services, Pune, August 2007 – Jan 2010

Assistant Systems Engineer – Software Design/Development

Project: POS- Application Development & Geneva

Client : Tata Communications Ltd., Dighi, Pune

Domain: Telecom /BSS

Team size: 15

Role: Assistant Systems Engineer

Period: August 2007 – Jan 2010

Description:

Tata Communications is a leading global provider of communications. BSS is divided mainly into 4 areas Product management, Order management, Revenue management, Customer management. Point of Sale (POS) was a solution for Order management developed by TCS for Tata Communications. Geneva 5.3 by Convergys was used for Product Management & Customer Management.

Point of Sale (POS) application was developed using:

•Java/J2EE

•JSP, Servlets

My responsibilities include:

•Collecting requirements, Design & Development of POS application

•Telecom billing for CDR & Non CDR services

•Automation for Rating and Reject Solving

•Automation for Telecom Mediation processing

•Product and Price Plan Configuration, which is part of Product Management

•Providing support to client for installation and execution of patches

Academics

Degree / Date

Institute/University

Major & Average Percentage

Bachelor of Technology,

June 2007

Govt. College Of Engineering, Pune

Computer Science 7.81 CGPA

Diploma June 2004

Y.B. Patil Polytechnic, Pune

Computer Science 85.3%

10th, SSC Apr 2001

H. A. School, Pune

87.86%

Personal Details

Name

Alok Chandrakant Sohani

Permanent Address

N C-7, Flat No. 101, Ajmera Housing Society, Pimpri,

Pune - 411018

Sex

Male

Date of Birth

30th August 1985

Passport Number

Z3658509 (Valid up to May 29, 2026)

Marital Status

Married

Languages Known

English, Hindi, Marathi

Hobbies

Listening music, watching English movies, trekking, photography, playing computer games, reading books, mythological materials & recreational mathematics.

Contact this candidate