Patricia S. Bezouska

*** ******** *****

Belton, TX 76513

910-***-****

acvi9w@r.postjobfree.com

WORK EXPERIENCE:

**/**-**/** ****** Scott & White Hospital, Temple, TX

Contact Center Specialist I

-Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.

04/12-03/13 FirstHealth Moore Regional Hospital, Pinehurst, NC

Patient Service Representative

-Responsible for the coordination of scheduling tests/procedures for outpatient services and pre-registration of patient and verified demographic and insurance information

-Knowledge of networking systems, terminology, and practices

- Continious interaction with co-workers, managers, and customers

- Experience working independently on tasks at hand with minimal supervision

06/07-09/11 Paul Trevarrow, PLLC Attorney At Law, Southern Pines, NC

Paralegal

-Personal Computer Operations / SoftPro / Microsoft Windows 7

Prepare Buyer / Seller Documents

Data Entry

Filing

Accounts Payable/Receivable

Scheduled appointments and followed up on cancellations

-Telecommunications

Interaction with customer and telephone simultaneously

-Customer Relations

Directed Specific response to customer concerns

09/04-02/06 First Command Financial Planning, St. Robert, MO

Marketing Specialist / Customer Service Specialist

-Customer Relations

Directed specific response to customer concerns

Created marketing events

-Personal Assistant

Monitored calendar

Scheduled appointments

Followed up on cancelled appointment

-Personal Computer Operations

Data Entry

On-Line Processing

-Telecommunications

Interaction with customer and telephone simultaneously

01/99-05/04 PCSi HealthCare Consultants, Southern Pines, NC

Accounting / Data Processing

-Accounts Receivable

Monitored incoming receivables

Prepared Deposits

-Accounts Payable

Monitored outgoing payables

Bank Reconciling

-Customer Service

Directed specific responses to client concerns Answered telephone

-Personal Computer Operations

Data Entry / Filing / Transcription

07/95-01/97 Novus Services Inc. Discover Card, Columbus, OH

Account Manager / Collection

-Accounts Receivable

Monitored incoming receivables

Processed credit card payments over telephone

-Customer Service

Directed specific responses to customer concerns. Processed notice of delinquency letters

EDUCATION:

06/13 – Present National American University

Associate Degree in Health Information Management Technology

Sandhills Community College, Pinehurst, NC

Associate Degree in Information Systems (Six classes remaining to graduate)

Reference available upon request

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