Geneva Coleman

**** ****** ***** • Brookeville, Md 20833 • 301-***-**** •240-***-**** acvi95@r.postjobfree.com

Education

Strayer University, Washington, DC Computer Institute, Rockville, MD

Master of Science, Information Systems Management Certificate, Microsoft Office User 2000, {MOUS}

Honor 3.8, Magnum Cum Lade Montgomery College, Germantown, MD

Bachelor of Arts, Acquisitions and Contracts Management Associate of Arts, Applied Computer Applications

Honor 3.0 Micro Delta Computer Educations, Silver Spring, MD

Certificate, A+ Computer Repair

Summary

Newly graduate with a diverse background currently seeking a position in Help Desk, Contracts,

Systems Analyst, Business Analyst positions with growth and potentials.

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TRAINING

GFCM/GCOA- Invoice Coders & Purchasing Requisitioner 3/01

Software Application Process (SAP) Navigation 3/01

Applicable courses

Price Cost and Analysis Principle of Federal Acquisitions and Contracts Management

IT Audit and Control Contracts and Purchasing Negotiations and Techniques

Project Management I.T. Healthcare Business Analyst

Risk Management Strategic planning

Procurement and Contract Law Architecture of Computer Hardware, Systems Software & Networking

Enterprise Architects Database Systems, Design, Implementation and Management

Trends in Engineering Systems & Analysis Business Data Communication

Related skills summarized

Excellent Interpersonal, Communication 20 Years Extensive Hands-on PC Configuration

& Writing Skills Software Applications Installation

Internet Explorer Microsoft Outlook Microcomputers Theory Excel Word Perfect 5.0, 6.0, and 7.0 Windows 95 Windows 3.x MS Word NetWare 4.1 Lotus Notes DOS Operating System Power Point

Access SAP MS Project

Various High Speed Printers Think Tank Dictaphone Visio

Security clearance: Secret (Disco) background Investigation (cleared June 2010)/Inactive

RELEVANT EXPERIENCE

Home Health Aide – Tranquility, LLC, Brookeville, Md, 01/2013-01/2016

Provided Home Care Services for two seniors, maintained their prescriptions, intake and output, monitored patient by observing physical and mental condition, scheduled doctor appointments; provided transport to and from the doctor appointments, provided light housekeeping services, prepared and served meals and snacks; also provided grooming, basic manicure and pedicure services. Provided periodical conferences//calls and meetings with Doctors, staff & PT Therapist

Accts Payable/Administration, UPS/Spectrum Force Technology, Raleigh, NC 12/2013-05/2014

Assisted the Fleet Manager with Managerial duties. Maintained the accounts paid invoices, for the maintenance of UPS trucks, procurement task ordered parts for the trailers and dollies, paint and supplies for the body shop. Followed up on deliveries and schedules. Generated and posted daily and weekly reports/stats performance for the auto shops. Provided End of the Month (EOM) Reports, scanned and filed invoices and other documents as assigned. Fwd to paying dept in Texas via UPS.

Executive Asst- USDA, Tigers Personnel Staffing Service, Silver Spring, MD, 6/2012 – 07/2012 (temporary)

Assisted Program Analyst with logging Computer Access Forms for Contractor/New Hires, scanned and e-mailed files forwarding to Program Analyst, Maintained and distributed incoming mail, Updated SAP, Simple Acquisition Procedures Contracts under $100,000.00, Purchase Order Summaries and PDO Purchase/Delivery Order Contracts

GENEVA COLEMAN 240-***-**** acvi95@r.postjobfree.com Page 2of 3

Ambassador/Brand demonstrator, C.A. Courtesy, North Andover, MA, 01/2012-12/2012

Generated exhilaration, brand awareness, and increased product sales through Event sampling and Promotions. Interacted with consumers, served samples building customer relationships increasing sales through product sampling at Giant Food Stores throughout the state of Maryland.

Call Center

DOT Call Center Agent, Telesis Inc, Beltsville, Md, 06/09-11/09, Inbound Calls – Provided assistance to Dealers and Consumers with the cash for clunkers stimulus program, provided dealers with instructions, web site, reference material, salvage dealers info, consumers with complaints, etc., received high volume calls daily lots of overtime required. Short term contract

Human Services Specialist III, Federal Emergency Management Agency (FEMA) Hyattsville, MD, 9/04-10/06, Inbound calls. As a Case Worker performed all level responsibilities, described and clarified disaster programs eligibility requirements to applicants and reviewed information in the NEMIS database. Made updates and corrections and determined the status for the registration. Provided all types of resources for the applicants, emergency funds, rental assistance, shelter, hotels, and issued rental assistance checks etc. At the Level I conducted help desk script telephone interviews with Applicants; in order to register applicants for disaster assistance and entered information in the NEMIS database. Courteous and professional with each applicant at all times.

S/AAA Facilities Administrator, Bintech, Inc., Naval Research, Arlington, VA 6/2007 – 12/2007 (Temporary)

Provided Administrative services for Office of Naval Research, filed, faxed, Xeroxed, and gathered authorization signatures from Senior Project Managers, provided computer access cards for Naval students conducting research,

Input data for research students ensuring projects were being completed and the funds were accountable

Computer Tech, SSA, Baltimore, MD (Advantage Temporary Service) Greenbelt, Md) 2001-2002 (Temporary)

Manually converted IP addresses data from hex to decimal for large Ethernet token ring network

Transferred sites, rigs and ROCCS (regional operation control center) data to Ethernet scope worksheet

Help desk support assistant resolved computer application requests in computer labs.

Maintained navy large tracking database. Scanned documents

Provided support in implementation of the Navy Commercial Communications office (NAVCOMCO) tracking system. Examined computer printouts for interpretation and oral instruction, Monitored computer printouts for complete detailed assignments on a timely basis, Assisted in resolving computer systems malfunctions.

Tested and debugged software and documented for computer specialist.

Montgomery College, Rockville, Md (temporary) 08/1998 – 01/1999 (temporary/student)

Scanned diskettes and logged students into the computer training center.

Compiled serial numbers and maintained licensees for software @ Montgomery College computer lab

Tier 1 Level conducted help desk, telephone interviews for FEMA

Tier 1 help desk for Dept of Interior, Fish and Wildlife handling requests, temp (2001)

Telephone Interviewer, Reda International, Wheaton, Md, 9/01-6/04,

Contract Specialist, National Systems Management, Crystal City, VA, 10/88-3/89, Tracor, Alexandria, VA, 4/89/4/91

As a contractor for Department of Defense

Provided technical/contract service applicable for Phoenix Missile Systems being produced for U.S. Navy Program

Composed deliveries with contract delivery schedules and Compiled and input data for manual or automated produced scheduling information systems

Routed, delivered and supported documents from NAVAIR, PMA, Class Desk vendors customers and or the mailroom

Typing was not limited to memorandums, procurement requests, and work orders, contract modifications, or Contract Data Requirement List ensured draft documents were placed in proper format and proofread all work

Grants Specialist Assistant, National Institute of Mental Health, NIMH, Rockville, MD, 12/80 -4/81

Provided Administrative support in filing, Xeroxing, phone coverage, assembling the grant package for six Grant Specialists, maintained progress reports, studies and other reference materials

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Business Analyst/Admin Support & Security Administration, Navy Commercial Communications, Wash DC 4/86-8/88

As a Branch and Department Secretary

Successfully handled complex phone calls from all official and non official communication lines

Scheduled appointments for meetings and conferences reflecting funding while saving DOD millions for Telecommunication Projects – Ensured traveling was within the scope of the budget. Provided procurement requests for obtaining and or buying goods and services needed for the facility. Safety measures visitors were escorted throughout the facility, clearances were checked, logged in/out the check points. Made travel arrangements, Maintained files, tickler system, routed mail, Tracked logs, Compiled data, and provided data entry, for meetings organized the presentations/slides, and vu-graphs, Supervised two stay in school students assisting with routine and daily activities, Maintained time cards and provided record keeping as a Payroll Liaison to ensure all employees time and attendance was accurate.

Management, Navy Commercial Communications, Wash DC 4/86-3/88

Supervised work study employees

Business Analyst, US Dept of Justice, Asset & Forfeiture Office, Wash DC, 2/89 – 8/89

Maintained timekeeping and attendance records and travel reservations screened and routed calls, telefax materials throughout 92 Regional Districts & the U.S Attorneys Offices. Received directed and answered all calls not requiring legal handling. Maintained procurement requests obtained invoices for purchasing

Necessary materials as needed for monthly conferences. Applied inmate repayment (restitution) in system.

Training Coordinator, Bureau of Medicine and Surgery, Wash, DC 5/1981-5/1983

Trained employees/new hires in word processing, office procedures and company policies. Provided guidance and leadership, for users services and support at an advance level for specific office application packages and tips/assistance to entry to mid level users in best use of these packages

Business Analyst/Word Processor – Medical Transcriptionist

Interacted with Navy Doctors initially setting up their transcription service

Typed memorandums, naval letters, proposals and statistical typing, Proofread all documents and monitored status of all work in center, Processed all incoming and outgoing correspondence, Procurement task ordered all supplies needed for the center and maintained the delivery schedule and cost.

Transcribed Navy medical record, Type 60 -75 wpm, entered data alpha and numeric

Congressional Business Liaison, Bureau of Medicine and Surgery, Wash, DC 5/1981-5/1983

Accounting

Budget Analyst Asst/Administrator, Navy Commercial Communications Office, Wash. DC, (04/86 – 8/88)

Supervised work study employees. Provided leadership and guidance for entry to mid level employees.

Procurement task, compiled requests for materials, prepared purchased orders, kept track of purchases and supplies, handled inquiries about missed or late deliveries, and other problems. Prepared purchase orders and sent copies to suppliers and to departments originating requests. Determined if inventory quantities were sufficient for needs, and re-ordered more materials when required.

Responded to customer and supplier inquiries about order status, changes, or cancellations. Performed buying duties when necessary. Contacted suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.

Accts Payable Rep, Exxon –Mobil, Fairfax, VA, 10/2000 – 04/2001

- Entered, processed and paid bills, Paid vendors for services and materials, generated good receipts Filed maintenance of accts payable. Researched and resolved accts issues with customers and Exxon vendors. Verified rates, tax codes, signature blocks and remittance address, Fwd to paying dept in Texas via Federal Express.

PERFORMANCE RATINGS, HONORS, AWARDS, AND RECOGNITION

FEMA, Federal Emergency Management Agency, Hyattsville, Md (2006)

FEMA, Federal Emergency Management Agency, Hyattsville, Md (2005)

U.S. Dept of Interior, Fish & Wildlife, Wash, DC., (2004)

Dept of Homeland Security, TSA, Arlington, VA (2003)

Exxon Mobil, Fairfax, VA Certificate/Recognition, (2001)

Gaps in employment

04/2011 – 05/2011 Election Judge Montgomery County Board of Elections

06/2013 – 09/2013 Licensed/Nail Tech Esthetic Institute, Gaithersburg, Md

MD Licensed Nail Technician, 03/2016

07/2013-08/2013 Thai Reflexology Therapist Thai Institute, Arlington, VA

Thai Reflexology Certificate, 09/2013

2008 – 2009 Massage Therapist Centura College, Alexandria, VA

Massage Therapist, Certificate, 07/2009

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