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Service Manager

Location:
New York, NY
Salary:
110000
Posted:
July 01, 2016

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Resume:

TANYA MILAN, MPH

** ***** ****** ********* **** Mamaroneck, New York 10543 646-***-**** acvi6e@r.postjobfree.com

Objective

Experienced and accomplished manager with over eight years of experience looking to leverage extensive background in clinical trials, staff management, program development, data administration and expertise in the health care industry.

EDUCATION

Columbia University New York, NY

Masters in Public Health: Health Policy and Administration 2011

Course work in program evaluation, strategic management, health care finance, HR Management, health care marketing

St. Lawrence University Canton, NY

Bachelor of Science: Neuroscience 2007

Festival of Science Participant (2007). Kenya Summer-term Program (2006). Member of Kappa Kappa Gamma (2004-2007)

EXPERIENCE

Memorial Sloan Kettering Cancer Center New York, NY

Clinical Research Manager – Department of Surgery – Urology Service May 2014- Present

Prepare and manage submission documents for clinical trials from feasibility evaluation through IRB approval to ensure execution and enrollment begin in a timely manner and within expected deadlines

Develop, negotiate and manage budgets, clinical trial contracts and business agreements for research portfolio as defined by resources

Monitor and asses multiple contracts with international vendor, accounting for contractual deliverables, ensuring project success and completion within defined resources

Lead and prepare training materials for approximately 50 new hires on annual basis ranging from new fellows, research staff, and interns within the service and department

Interact frequently with senior leadership demonstrating negotiation, effective communication and interpersonal relationships between various levels of stakeholders within the organization

Conduct monthly audits of databases and medical records which lead to process improvement initiatives such as the development of data entry guidelines and departmental policies and procedures manual

Supervise, motivate and develop 5 senior staff members

Review active funding opportunities, working with principal investigators to identify appropriate grants

Write and coordinate grant application submission

Clinical Research Coordinator – Department of Surgery – Urology Service 2010-2014

Mentored and supervised day-to-day activities research staff (10) ensuring efficient operations and resource management

Participated in the review, formulation and implementation of service specific policies and guidelines ensuring adherence to GCP, FDA, IATA and institutional SOPs

Oversaw preparation of training and study documents for new protocols to begin activation and execution

Established service specific QA group to minimize risk and formally address audit findings after noticing increasing trends in findings

Assisted in the development of department first ever on-boarding program for new employees to orient new staff

Research Study Assistant – Department of Surgery – Urology Service 2008-2010

Identified eligible patients, obtained consent from patients, collected and maintained data files

Collaborated in development and completion of research projects in Bladder Cancer

Assisted in the creation and implementation of Single Use Protocol for sponsored study

Provided Institutional Review Board (IRB) with necessary documentation to conduct studies

PRESENTATIONS

Milan, T. & Bernstein, M. (2013, March) A standarized method of tracking patient accrual. Poster presented at Research Administrators’ Professional Day, Memorial Sloan Kettering Cancer Center, New York, NY

Gottschall, J., Callahan, C., Casamento, N., Gladd, N., Manganini, K., Milan-Robertson, T., O’Connell, P., Parker, W, Riley, N., Stucker, V., Tapply, A., Wall, C., Webb, A. (2004) Are the Beautiful Good in Western Literature?: A Sample Illustration of the Necessity of Literary Quantification Poster presented at North Eastern Modern Language Association Annual Conference, Pittsburg, Pennsylvania



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