ALICIA CONTRERAS

acvhub@r.postjobfree.com • 310-***-****

Introduction

I am a self-starter with a positive attitude who works efficiently and strives to be a team player. Supportive and straight forward that builds trust and fairness accompanied by resourcefulness and the ability to multitask. My work experience has been in Medical, Private, School and Retail Industry.

Administrative & Management

Performed administrative and secretarial duties for Private practice and multi-doctor practice

Coordinated and managed daily office priorities with staff members and physicians

Scheduled professional and personal calendar which may have included travel, hotel and car reservations

Conducted staff recruitment, counseling, performance evaluations and dismissals

Maintained accurate, up-to-date confidential employee files work history, reviews, absenteeism, time sheets and worked with the payroll company

Handled physicians DEA, medical license and completed credentialing forms for hospitals, surgery centers and insurance companies

Negotiated contracts and/or fee for service contracts with Work Compensations, HMO, Medicare and Private Industry Insurance Companies

Coordinated monthly staff meetings to discuss safety guidelines and ways to improve office needs

Supervised staff, intern, and provided additional training sessions for improvements

Troubleshoot and resolved problems. Maintained staff disputes and handled customer complaints

Oversaw daily functions. Developed and implemented job descriptions, improvements and cross train employees to improve office functions

Associated with general accounting functions and handled accounts payable and receivables

Provided telephone support, filing and covered staff positions to maintain smooth office flow

Handled petty cash, daily bank deposits and monthly reconciliation with Quicken software

Super user for Greenway electronic medical records

Familiar with various (EMR) or (EHR) software

Customer Service, Billing and Surgical Scheduler

Handled customer service and relations duties

Ability to handled high volume calls in a fast paced environment and able to maintain composure

managed customer relations and provided exemplary service to all patients, customer and staff

Billed patients insurance, check status of payment and provided additional records as needed

Ability to audit patient accounts and determine patient financial responsibility

Obtained authorization for insurance for

office, diagnostic, lab and/or surgeries as needed

Scheduled, confirmed office and diagnostic appointments with patients and/or clients

Scheduled surgeries at hospitals and surgery centers

Prepared patients with surgical and diagnostic instructions as well as location information

Skills & Capabilities

Word processing and typing

Data entry, filing and archiving

Office equipment operations and resolutions

Familiar with ICD-9, ID-10 and CPT coding

Knowledge of HIPPA and medical records privacy

Patient In-Take/Historian both manual or by EMR

Ordered medical, surgical and office supplies

Microsoft Word, Excel & Outlook

Work History

January 2011 - May 2016 - Office Manager

Alliance Digestive Disease Consultants - Pasadena, CA

Contact Person: Monica Sanfilippo 818-***-****

August 2009 - July 2010 - Attendance Clerk & Dispatch

Globe Unified School District

Contact Person: Noelle Anderson 928-***-****

June 2007 - April 2008 - Office Manager

Los Angeles Orthopedic Institute - Office Manager

Contact Person: Farah Arya - 818-***-****

August 2005 - April 2008 - Office Administrator

Ian Armstrong, M.D.

Contact Person: Ian Armstrong, M.D. - 310-***-****

May 1999 - July 2005

Todd H. Lanman, M.D. - Office Administrator

Contact: Todd H. Lanman, M.D. - 310-***-****

October 1991 - 1994 & 1996 - 1999

Clinical & Surgical Coordinator

Earle E. Crandall, M.D.

Contact Person: Arlette Crandall - 310-***-****

Contact this candidate