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Engineer Customer Service

Location:
Philippines
Posted:
June 29, 2016

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Resume:

CHRISTOPHER M. TIBAYAN

. #* Banaba Cerca Indang, Cavite City 4122

( +63-917******* / +63-922*******

Email: acvhoc@r.postjobfree.com

OBJECTIVE

To obtain a long-term career in a company where high performance, professionalism, integrity and teamwork is cultured.

To utilize and share my knowledge and skills to the maximum benefit of my employer in the field of Manufacturing and Assemblies Management, Supervision and Technical Support.

WORK EXPERIENCE

Senior Process Engineer / Customer Local Representative – Philippine Based

M/A-Com Technology Solutions (USA)

November 2011 – Present

M/A-Com Technology Solutions Inc (M/A-Com Tech) is a leading supplier of semiconductors, active and passive components, and sub-assemblies for use in radio frequency (RF), microwave and millimeter wave applications. M/A-Com have years of expertise in solving complex circuit design, packaging and manufacturing challenges.

Responsibilities:

Onsite representative of M/A-Com Technology Solutions and dealing with all local Philippine subcons of the company

Develop DfM (Design for Manufacturability) review process with local subcons and ensure robust manufacturing process

Support line set up, equipment calibration and correlation at subcontractor

Manage NPI and FAR at subcontractor

Failure analysis, report feedback and coordinate to improve assembly and test yield

Perform quality audits on line at subcontractors and monitor their corrective action plans

Release inspection results

Support NPI projects to ensure on time delivery

Support Yield Improvement projects for both Engineering and Production product builds

Provide support to ensure that all local subcons will meet their production delivery schedules

Ad hoc duties assigned by a supervisor

Package Engineer / Customer Local Representative – Philippine Based

M/A-Com Technology Solutions (USA) – Merge with Mimix Broadband Inc (Former Company)

November 2006 – November 2011

Responsibilities:

Develop and prepare engineering designs and drawings from preliminary concepts, sketches, engineering calculations, specification sheets and qualifications based on the customer’s needs

Assessment of subcontractor’s capability for new products

Generate required document prior to assembling the parts and give instructions to the assigned subcontractor’s personnel and engineers

Deals with yield improvement as well as quality issues

Handles and involves on new products, technical issues and engineering concern

Working directly with all M/A-Com Philippine subcontractors on all new product builds as well as production matters (WIP, Inventory and Delivery Schedule)

Conduct process line audits on all 5 M/A-Com subcontractors

Job Accomplishment:

New products had been qualified and now in production mode resulted to additional income to the company

Help solved end customer’s SMT process issues

Improved Plastic product MSL Level performance resulted to additional customers

Solved stand-off issue at test for different plastic products

Yield improvements on some of the product builds resulted to increase in output

Qualified new subcontractor for Laminate and PCB product types

Customer Service / Sales & Marketing Representative

Cirtek Electronics Corporation Biñan, Laguna

January 2006 – October 2006

Cirtek Electronics Corporation (CIRTEK) is an independent subcontractor for semiconductor devices. CIRTEK provides complete turn key solutions that includes services from wafer probe, wafer mapping, assembly packaging and final testing to drop shipments to our Customer’s end users

Direct involvement with customers about production and engineering matters (WIP, Inventory, Delivery Schedule and new products) as well as technical concerns, issues and requirements.

Conducts company products’ presentation to customers.

Leads and deals with new product designs, technical issues and engineering concerns

Process Engineer – Hermetics Products

Cirtek Electronics Corporation Biñan, Laguna

September 2000 – January 2006

Responsibilities:

Performs process analysis in the event of technical, material or environmental change.

Monitors and maintain efficient, productive and quality oriented workmanship and process flow.

Investigate, analyze, and provide corrective measures on any quality problems, out of control SPC data, low yielding products and other process related problems.

Review and define customer requirements prior to implementation.

Initiate improvement programs in regards to yield, quality, product and process.

Perform evaluation and qualification of new process and products.

Formulates feedback mechanism on the defects detected during troubles shooting and failure analysis and recommends preventive/ corrective actions for the yield improvements.

Setting quality targets in consultation with customer representatives and managers and work hand in hand with other departments in meeting quality objectives.

Disseminates customer Introduced revisions and convenes the concerned management and staff when major changes are necessary and /or when critical specifications are in question.

Ensure the proper and fast assembly of Qualification lots.

Perform evaluation and qualification of new process and products.

Review and checking of relevant Procedures, Work Instructions and limits / standard samples.

Initiates / Implements yield improvement programs.

Job Accomplishment:

Lead engineer in the qualification of Oscillator Hybrid and other Ceramic Devices used for communication.

Lead engineer in the qualification of different Saw Filter Ceramic packages used for cellphone.

Lead engineer in the qualification of SMT (Surface Mount Technology) devices.

Lead engineer in the qualification of Opto Relay (Sensor) products.

Metal Can (TO) Line Lead engineer from June 2003 up to January 2005.

Fieldman Engineer

Manila Electric Company (MERALCO)

September 1996 – September 2000

Responsibility:

Traced actual electric circuit line and generate maps based from the actual survey that will be used by linemen team reference during field or outside activities

EDUCATION

Bachelor of Science in Electronics and Communication Engineering (BS ECE)

Mapua Institute of Technology Intramuros,

Manila, Philippines

SY 1991 - 1996

TECHNICAL SKILLS

Computer literate, with knowledge in Excel, Word, PDF, Power Point and Auto CAD

Can design different toolings, jigs/fixtures and conversion kits for different processes and machines

Knowledge in Front and Back-end Line Processes particularly Oscillator Hybrid Ceramic, Metal Can (TO), Opto Relay Products (SENSOR), Saw Filter Devices, RF Devices, Modules, PCB, Laminate and Plastic (QFN, DFN, SOT and SOIC) Products.

REFERENCES

Reference will be available upon request



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