Glen Williams

London SE**

M: 077**-******

E: acvhny@r.postjobfree.com

http://uk.linkedin.com/pub/glen-williams/98/626/2aa/

Administration Assistant

PERSONAL SUMMARY

Driven administrator with 6 years experience of working in fast-paced office environments. Proven track record of developing close working relationships with colleagues and customers alike. Able to use own initiative to achieve company objectives. Currently seeking suitable permanent employment and available immediately.

KEY SKILLS & EXPERIENCE

Ability to manage time and prioritise workload to ensure efficient delivery of all aspects of tasks

Proven experience of working to deadlines and improving efficiency in the workplace

Experience of supporting senior management

Customer service background encompassing 20+ years working in a variety of industries

Excellent communication and interpersonal skills and confident in dealing with people of all levels

Qualified in business administration and proficient in Microsoft Office suite

WORK EXPERIENCE

Project Administrator (Contract) Nov 2015 – May 2016

Lloyds Banking Group

Setting up 400+ contractors with numerous client-specific I.T. systems

Investigating system access issues and resolving where possible

Updating and maintaining tracker spreadsheets

Liaising with PMO, business partners, programme managers, senior colleagues and I.T. helpdesk

Delegating work; booking meeting rooms; creating documents using Microsoft Word.

Outsource Technical Advice Analyst (Contract) Oct 2014 – Feb 2015

Financial Services Compensation Scheme

Providing technical advice and support to BPOs in resolving claim-related queries

Updating spreadsheets and manipulating data using Microsoft Excel

Creating payment lines for eligible claims; cleansing database of duplicate claimants

Email and telephone liaison with BPOs

Attending and participating in monthly team meetings

Temporary Administrator Jun – Sep 2014

AudioAgent.com

Extensive telephone liaison with internal customers; updating company database

Fielding and transferring telephone calls; taking and relaying messages to colleagues

Temporary Administrator Oct – Dec 2013

Capita Asset Services

Distributing incoming mail, filing, scanning, archiving files, photocopying, shareholder mail outs

Updating spreadsheets using Microsoft Excel

Amending and printing standard template letters using Microsoft Word

Assisting the Share Plan Support team with general administration

Temporary Operations Support Administrator Sep 2012 – Aug 2013

Financial Ombudsman Service

Successfully set up 400+ new claims per week working in a target-driven environment

Extensive data entry setting up new claims on company database

Validating scanned incoming mail using bespoke software

Amending and despatching standard template letters to central print

Customer liaison using Microsoft Outlook

Admin Assistant (Voluntary) Jun – Aug 2012

Cystic Fibrosis Trust

Posting charity event adverts on local and national websites

Liaising with fundraisers and website administrators using Microsoft Outlook

Creating and updating spreadsheets using Microsoft Excel; updating CRM database

Assisting the Fundraising Support team with general administration

Warehouse Assistant Jun – Aug 2011

Data Imaging & Archiving Company Ltd

Retrieving files, storing files, relief deliveries; organisation and general upkeep of company warehouses.

Security Guard May 2009 – Jun 2011

Alpha Plus Security Ltd

Meeting and greeting visitors and staff at building reception; liaising with building management, contractors, tenants and security control room; acting as first point of contact for telephone enquiries relating to building

Checking staff passes, issuing passes to visitors and contractors; making up I.D. cards for new staff; issuing keys to contractors, cleaners and staff; maintaining contractors and key registers

Sorting and delivering post, completing security log book and hand over, reporting incidents

Patrolling floors; managing car park; monitoring CCTV cameras and operating camera equipment

Warehouse Manager Dec 2006 - Jun 2007

Morelli Group Ltd

Reorganised warehouse and upstairs storeroom in order to maximise order picking efficiency.

Accepting goods in, completing paperwork, filing, data entry; inter-branch stock transfers inwards and outwards; liaising with other branches and suppliers

Processing returns, crediting customer accounts; taking customer orders over the telephone, serving on the trade counter as required

Picking orders, relief deliveries, quarterly stock checks and bank runs

Warehouse Operative Nov 2003 – Aug 2006

Factormark Ltd

Picking orders, packing, liaising with sales team and directors; general upkeep of company warehouse

QUALIFICATIONS

NCFE Level 3 Diploma in Business Administration

Introduction to Information Technology (Word, Excel, Access & Powerpoint)

5 G.C.S.E. A-C grades including English & Maths

I.T. SKILLS

Microsoft Office; Windows; Internet Explorer; CRM systems

References available on request

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