Erica A. Jones

Dallas Texas *****

469-***-****

E-Mail (acvhbg@r.postjobfree.com)

Objective: To obtain a challenging position within a company or organization that offers opportunity for training and advancement. I have excellent interpersonal skills, having the ability to relate well with people from diverse backgrounds and cultures.

Skills: *Computer Literate

*10 Key - (by touch)

*Excellent Administrative Skills to include Billing and Scheduling, Keyboarding and varies office machines.

Work Experience: General Motors Arlington, TX

Assembler 2016-Present

Assemble truck parts to build Suvs

Towers Watson OneExchange Richardson, TX

Benefits Advisor/ADP 2015-2015

Set appointments for retirees to sign up for insurance and

Process the applications

Sitel Dallas, TX

Virtual CSR 2014-2015

Take inbound calls to assist with open enrollment for

Insurance

iQor Richardson, TX

Senior Support Agent 2013-2014

Take incoming calls to troubleshoot Samsung wireless

devices for repair

Asurion@Home Dallas, TX

VCSR 2012- 2013

Take incoming calls to process cellular phone insurance

claims

VHA Oklahoma City,OK

Customer Care Associate 2011-2012

Took incoming calls to assist with medical information

2 screens used

High call volume/150 plus calls per day

Data Entry

ACS (A Xerox Company) Yukon, OK

Customer Service Rep. 2010-2011

Took incoming calls to assist with wireless billing and technical information

Medium to high call volume

Sprint / Nextel Oklahoma City, OK Advanced Technical Support Rep. 2007-2010

Took incoming call to assist with wireless technical issues

Billing

Wireless activation

Your Tel America Oklahoma City, OK Store Manager 2005-2007

Managed store

Overseen store reps

Set up home phone service

Cash handling

Data entry

Education: Morris Career Training Center Oklahoma City, OK Certified Nursing Assistant/ Alzheimer's 2010

Langston University, Coyle, OK

Basics 1992-1993

Star Spencer High School, Oklahoma City, Ok

Vocational Office Education 1987-1991

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