Jaya Jayaraman
***, *****, ** ***, ********, AB
Phone: 780-***-****/587-***-**** Email: acvh9e@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
•¥ Over three years Administrative and Customer Service experience with one of the largest VISA / MASTER credit card Banks in the world
•¥ Possess Master degree in Computer Application
•¥ Received excellence award for increasing productivity in the team
•¥ Ability to build and maintain good relationship with customers and coworkers
•¥ Working knowledge in MS Office Suite, 60 wpm typing skills
•¥ Excellent oral and written communication skills in English
•¥ Self motivated, organized, dedicated and detail oriented with excellent team spirit
•¥ Enthusiastic in learning new technologies with flexibility and adaptability working in a fast-paced environment
CORE COMPETENCIES
•¥ C, C++, HTML, JAVA and VB, SAP
•¥ CRM Software’s like Talisma & GUI
•¥ MS Excel, PivotTable Vlookup & concatenate
•¥ MS Access, Excel Calculations and advanced formulas
WORK EXPERIENCE
Customer Service – Sales Associate Sep 2014 – Current
Metalsmiths Master Architects of Jewelry Inc. (Edmonton International Airport)
•¥ Providing Customer service by explaining about the Canadian stamped sterling silver
•¥ Selling sterling silver, diamond and precious gemstones
•¥ Take special orders, do alterations and repairs
•¥ Making Point of sale in Computer during transactions and also work with Moneris for card transactions
•¥ Verifying float amount after cash-out
Credit Card Customer Support Correspondence officer Feb 2011- Jan 2013
Atlas Documentary Facilitators Company (Backend of HDFC Bank)
•¥ Built and maintained excellent relationships with senior managers, team members and customers
•¥ Processed change of address request from the HDFC Bank credit card holders
•¥ Handled branch drop box letters, fax, email attachments and letters that were sent to the
HDFC bank
•¥ Reissued of lost/Stolen credit cards in a secured way
•¥ Incorporated, Deregistered, Modified the ECS for easier way of credit card payments
•¥ Issued Replacement/Renewal credit cards incase of card damage or card not working or
card expired
Computer Operator Nov 2009 - Jan 2011
MMINFO Media
•¥ Entered Medical Billing data
•¥ Monitored the system for equipment failure or errors in performance.
•¥ Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports
•¥ Recorded information such as computer operating time, problems that occurred, and actions taken
Education
Master of Computer Applications 2009 – 2012
Madras University, Chennai, India
Bachelor of Computer science 2006 – 2009
The Annai Veillankannis college of Arts and Science Chennai, India