Kristen Miller

** **** **** ***,***** shade NJ 08052. (C)856-***-****

Email- acvh59@r.postjobfree.com

Work History

Sales Associate

Things Remembered - Cherry Hill, NJ 9/2014 to 2/2015

Played A Key Role In Generating (number) Per Year In Sales And Revenues

Recorded Information Regarding Purchase Orders And Corresponding Invoices

Supervised The Employee Benefits Program And The Company's Annual External Audit

Answered Inquiries And Responded To Requests By Accessing Computerized Financial Information

Serve As Primary Customer Service Professional To Receive Direct Sales Customers And Customer Support Issues.

Prepared Accurate Sales Contracts Within Critical Timelines.

Call Center Rep

Vcare Technology/ugg Australia - Mount Laurel Nj 4/2012 to 9/2014

Responded To Client Queries Or Complaints By Phone Or E-mail As Appropriate.

Maintained Contact With New And Existing Clients As Instructed.

Assisted Customers With Order Placement.

Forwarded Important And Serious Matters To The Seniors.

Transferred Urgent Calls To Appropriate Departments.

Updated Clients Contact Information And Other Details In The Customer Database.

Set Appointments With Potential Clients.

Provided Clients With Detailed Information On Products And Services.

Assisted Clients With Service Or Billing Matters.

Inbound Customer Service Support

Outbound Customer Service Support

Electronic Mail Delivery

Encourage Customer To Purchase Product And Services

Customer Service Ethics

Maintaining Quality Of Service Through Quality Assurance

Able To Perform Multi-tasking

Customer Negotiation And Persuasion

Delivery Driver

Pizza Hut - Delran Nj 1/2012 to 4/2012

Stopped At Different Sites For Pick-up And Delivery Of Materials.

Logged Items That Were Received And Delivered.

Maintained A Record Of Receipts Or Payments For Items Received Or Delivered.

Able To Drive Safely And Comply To The Road Regulations

Order Pickup And Delivery

Very Good Communication Skills

Following The Standard Procedures For Pick Ups And Deliveries

Using Devices For Navigation (GPS, Electronic Maps And Other Related Software)

Delivery Driver

Dominos Pizza - Moorestown Nj 8/2011 to 1/2012

Stopped At Different Sites For Pick-up And Delivery Of Materials.

Logged Items That Were Received And Delivered.

Maintained A Record Of Receipts Or Payments For Items Received Or Delivered.

Able To Drive Safely And Comply To The Road Regulations

Order Pickup And Delivery

Very Good Communication Skills

Following The Standard Procedures For Pick Ups And Deliveries

Using Devices For Navigation (GPS, Electronic Maps And Other Related Software)

Emt-b/cpr/driver

Emstar Ambulance - Pennsauken Nj 7/2009 to 8/2011

Provided Basic Life Support. Transported Patients To And From Hospitals,residence,and/or Nursing Homes. Document Services Provided. Maintain Cleanliness Of Vehicle. Stocking Supplies On Vehicle. Communicating With Dispatch And Using A Gps System To Navigate. Customer Service Skills. Multitasking. Showing Sympathy And Genuinely Caring For The Patient.

EMT-B/CPR/DRIVER

PRN Medical Transport - Hainesport Nj 4/2008 to 6/2009

Provided Basic Life Support. Transport Patient To And From Hospitals,residence, And/or Nursing Home. Document Services Provided. Navigate Using Gps System And Communicating With Dispatch. Lifting Patients And Equipment. Making Sure Vehicle Is Fully Stocked At All Times. Maintaining Cleanliness Of Vehicle. Being Sympathetic And Genuinely Caring For The Patients And Their Situation. Customer Service Skills.professionalism.

Administrative Aassistant. Part Time (2007-2009)

Credit Care - Cherry Hill Nj 6/2004 to 8/2009

Maintained A Clean And Orderly Reception And Lounge Area

Greeted And Provided Exemplary Customer Service To Visitors, VIPs, Vendors And Interviewees

Managed Incoming And Outgoing Call Duties Included But Not Limited To Answering And Taking Detailed, Accurate Messages

Responded To Client Queries Or Complaints By Phone Or E-mail As Appropriate.

Maintained Contact With New And Existing Clients As Instructed.

Assisted Customers With Order Placement.

Forwarded Important And Serious Matters To The Seniors.

Transferred Urgent Calls To Appropriate Departments.

Updated Clients Contact Information And Other Details In The Customer Database.

Set Appointments With Potential Clients.

Provided Clients With Detailed Information On Products And Services.

Assisted Clients With Service Or Billing Matters.

Inbound Customer Service Support

Outbound Customer Service Support

Electronic Mail Delivery

Encourage Customer To Purchase Product And Services

Customer Service Ethics

Maintaining Quality Of Service Through Quality Assurance

Able To Perform Multi-tasking

Customer Negotiation And Persuasion

Entered Data At High Speed And Accuracy Rates As They Appeared On Documents.

Keyed In Data Of Varying Levels Of Difficulty And Verified Alphanumeric Information.

Entered Data To File Records, Verifying The Accuracy And Completion Of Forms.

Developed A Filing System To Improve Processing Of Documents.

Established An Effective Filing System To Improve Processing Of Documents.

Scanned Documents, Converted Them To Pdf, And Stored Them On The File System.

Researched Or Retrieved Information And Then Presented Them In Various Formats.

Checked Documents And Corrected Erroneous Entries.

Searched Information From Online Forums And Web Pages And Entered The Details Onto A Spreadsheet.

Carried Out Administrative Tasks Such As Photocopying And Filing.

Manually Checked Data For Consistency And Completeness.

Responded To Customer Queries And Quickly Resolved Complaints.

Handle Customer Complaints And Provide Immediate Resolution

Handled Cash Register And Organized Charge Slips, Vouchers, And Coupons.

Communicate And Engage Customers Making Sure Demands And Needs Are Met

Answer Phone Calls (customer Inquiry, Complaints, Orders, Etc)

Performed Dusting, Cleaning Mirrors And, Steaming Clothing.

Used Selling Techniques To Suggest New Items To Customers, Improving Personal And Company Sales.

Covered Shifts For Employees Who Are Absent.

Greeted And Assisted Customers Entering The Store Premises.

Education

High School Diploma: 2006

Maple Shade High - Maple Shade, NJ

Skills

Excellent verbal communication skills

Demonstrate confidence

Work well with teams

Problem Solver

Attention to details

Ability to work under pressure

Self-awareness

Basic computer skills

Proactive

Critical thinking

Good written communication skills

Flexible and able to adjust to the work environment

Stress tolerance

Professionalism

customer awareness

Active listener

Multi-tasking

Time management

Able to perform with minimal supervision

Peer to peer interaction

Strong work ethics

Ability to accept and learn from criticism

Analytical and research skills

Goal oriented

Adaptable

Decision Making

Motivator

Good role model

Coaching skills

Strong values and beliefs

Decision making

Able to influence others

Providing performance feedback

Departmental familiarity

Goal setting

Result oriented

Organizational commitment

Strategic thinking

Strategic planning

Focuses on both short and long term results

Encourages continuous learning at all levels

Contact this candidate