**** ***** ***** • TUCKER, GA *****

PHONE 678-***-**** • E-MAIL acvh4l@r.postjobfree.com

AMANDA LEE

SUMMARY OF QUALIFICATIONS

Performance-driven and results-oriented administrative professional with experience in office management, personnel supervision, project management and organizational support. Exceptional verbal and written communications skills, highly organized, and effective in the management and coordination of critical projects. Background includes account management, and development of executive-level internal/external correspondence. Unique ability to successfully manage multiple secretarial projects simultaneously. Proven competencies as an office administrator with the ability to empower others and foster cohesive business environments. Deliver outstanding results, leading to increased levels of responsibility and recognition. Well-developed interpersonal communication skills to work effectively with people from all backgrounds. Strengths include:

Management: Office management, team management of up to fifteen (15) employees simultaneously, supervisory skills, team building, coaching and project management

Administration: Bookkeeping, file management, collections, accounts receivable and payable processing, supply purchasing, mail routing, paycheck preparation, accounts payable and receivable, Schedule and appointment management, travel itinerary development, event planning and orchestration, problem solving skills

Technical: Typing (72 wpm), Excellent data analysis skills with Microsoft Excel, Excellent Knowledge of Microsoft Word,Database design in Microsoft Access, Publisher, PowerPoint, Outlook, QuickBooks Pro, Quicken, Adobe Acrobat, CRM, Xact-Analysis, Pvault, DASH, Celerity, PSA, SunTrust and Wells Fargo Online Check Deposit System, 10-key, multi-line phone systems, fax, copiers

Secretarial: Data Entry, composing, editing and proofreading contracts, reports, proposals, and correspondence. Drafting spreadsheets, diagrams, referrals, and other business materials. Develop and design company newsletter and marketing material at the request of marketing staff.

Interpersonal: Generating an atmosphere of enthusiasm, interfacing with clients, medical providers and co-workers; assisting management, maintaining confidentiality, exceptional Customer Service skills, screening phone calls

CAREER PROFILE

Lang Restoration and Construction Tucker, GA

2015-Current Team Coordinator/Accounts Receivable Manager

Ideal Development Concepts Suwanee, GA

2014-2015 Team Coordinating Manager/Accounts Receivable Manager

2014-2014 Accounts Manager

2013-2014 Assistant to Production

Manage team coordinators and assist estimators and project managers with budgets, invoicing, work orders, Xactanalysis notes and other daily functions. Processing of all checks for payment of jobs in PSA and via Wells Fargo remote deposit. Closing of job files, processing refunds and credit card payments. Ensuring all jobs meet or are under budget to allow greatest profit for the company.

Accounts receivable processing which includes process insurance claim checks, refunds to homeowners or insurance companies, reconciliation of receivables, daily deposit management. Account collections by processing letters or phone calls to customers, mortgage companies or insurance companies. Keeping an up to date spreadsheet of all jobs are their current stance with the company.

Since the start of this position I have been the lead of bringing in over 8.6 Million dollars in revenue, many of which were over 90 days and in collection processes.

Support five (3) insurance repair estimators and four (4) repair project managers; setting appointments, keeping track of progress on current jobs; daily update of estimator and project managers performance metrics for current jobs; updating estimates in Quickbooks and XactAnalysis for insurance review, work with homeowners and insurance adjusters to receive timely payment on claims; weekly review of outstanding accounts for collection purposes. Reminder and demand letter processing for outstanding accounts.

Assist in taking new insurance business reports and assigning to correct estimators on staff.

Assisted in new software rollout – Insured new processes went smoothly and all files were transferred to new system correct and accurately.

Cannon Delivery Service Norcross, GA

2012-2013 Courier Route Driver, Fill-In Dispatcher

Courier driver, delivering auto parts to multiple auto parts locations for a set route

Collect money and invoices from drivers and apply to appropriate accounts. Dispatch drivers to correct routes and assist drivers with determining the quickest, most appropriate way to travel to make their time more efficient.

Parker Young Construction and FireStar Norcross, GA

2011-2012 Assistant Administrative Director

2010-2011 Administrative Assistant

Support five (5) to seven (7) insurance repair estimators from both companies; composing, editing and proofreading contracts, reports, proposals, and correspondence. Work closely with estimators, homeowners and mortgage companies to process insurance payments quickly and efficiently. Accounts receivable invoicing. Weekly review of outstanding accounts for collection purposes. Reminder and demand letter processing for outstanding accounts.

Assist in taking new insurance business reports and assigning to correct estimators on staff.

Monthly designing and development of newsletter

Assist in managing 4 administrative assistants

Acting Administrative Director in their absence

Liberty Mutual Insurance Gainesville, GA

2005 – 2010 Senior Medical Services Representative

2002 – 2005 Medical Services Representative (Bill Review Call Center)

Assisted with the management of up to fifteen people simultaneously, implemented and held team building and coaching sessions to raise productivity results, conducted weekly meetings, and conducted one on one and team training sessions. Responsible for performance management of employees not meeting the departmental minimum requirements, as well as developing and coaching these employees through their performance management process to rehabilitate them. Pulling and submitting supporting documents to human resources for termination of employees unable to fulfill requirements of performance management obligations. Conducted new hire interviews to find qualified and reliable persons for employment opportunities and assisted with departments first ever job fair.

Fast paced processor of Workers Compensation Medical Bills for various states. Vast knowledge of medical insurance coding including ICD9 coding, HCPCS coding, CPT coding, NDC coding, Revenue coding, and CCI guidelines; as well as medical insurance laws and regulations including Workers Compensation. Exceeded departmental goals weekly by an average of 45 percent. Consistently exceeded quality standards within department, proving extreme efficiency in reducing department cost and re-work to generate and increase in revenue.

Excellent customer service and problem solving skills developed by working one on one with medical providers and case management staff through phone calls or email, to ensure proficient and timely processing of medical bills. Exceptional learning skills exhibited during the implementation of a new reporting system used to track system trends for medical billings. Expert knowledge in reporting trends and data analysis with the use of Microsoft Excel.

EDUCATION

2014 - Current Western Governors University Accounting

2005 - 2007 Lanier Technical College Criminal Justice

1999 - 2000 Georgia Perimeter College Business Administration

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