Ashley D. Conway

**** ***** **** **** ***.L***

West Valley City, Utah 84119

Phone: 801-***-****

acvh39@r.postjobfree.com

- CAREER HIGHLIGHTS -

Over 9 years of excellent customer service skills as well as experience in recruiting, talent acquisition, sales, administrative support, medical terminology, with extensive phone and interpersonal skills.

- SKILLS & TECHNOLOGY -

Adobe Acrobat

Microsoft Office

Attention to Detail

QuickBooks

Cash and Credit Card Handling

Internet Navigation

Professional Phone Skills Interpersonal Skills

Teamwork & Motivation

Keyboarding – 60 wpm

Ten Key

Customer Service

Outlook

Verbal & Written Communication Skills

Negotiation

Organization Skills

Conflict Resolution

- EMPLOYMENT HISTORY –

Talent Acquisition Specialist/Recruiter

C3 CUSTOMER CONTACT CHANNELS 09/2015- CURRENT

Source and contact candidates from numerous job boards, schedule their interview, and give them a reminder the morning of their interview. Provide assistance to set them up to do applications or assessments once they arrive. Provide reports for the company’s show rate and attrition. Interview candidates for different projects we have, and contact operations to complete 2nd interviews. Conduct and prepare Pre-hire orientations. Input candidate info in our Taleo system, attach them to our Workday account, and also run background checks.

Inside Sales Associate

CLEARLINK 05/2015 – 06/2015

Provide sales and product information for 12 major telecommunication brands, provide options to bundle products based on customer preferences. Run credit checks, set up installation dates and process down payments as needed. Conduct follow-up contacts to customers to confirm installation completion and level of satisfaction with products and services. Escalate calls to appropriate teams to insure total customer satisfaction.

Outpatient Service Specialist

UNIVERSITY OF UTAH HEALTHCARE 01/2009 - 11/2011

Responsible for scheduling MRI/CT scans for outpatients at the University of Utah facilities and for network and non-network/university physicians both in and outside of Utah. Coordinated MRI general anesthesia as needed. Answered patient questions regarding scheduled services, insurance coverage and benefit coordination. Reviewed records and doctors’ orders to ensure the correct scans were being scheduled for each patient.

Customer Service Representative

CONVERGYS 08/2008 - 11/2008

Handled inbound and outbound communications and customer support for national call center. Assisted customers and dealers with Hyundai products and policies involving warranty coverage, vehicle repair/service, product operation and problem resolution. Responsible to maintain accurate information in AS400 database and Answer Station systems. Resolved or escalated issues to appropriate members of Consumer Affairs, dealerships or Hyundai National Headquarters as necessary.

Patient Service Representative

DANVILLE SERVICES 09/2006 - 8/2008

Coached and provided direction for Autistic clients in their daily activities. Ensured all their medical and personal needs were met while maintaining their independent living setting. Documented medical status and social progress for each individual while maintaining the privacy of each client.

- EDUCATION -

Central High School, Salt Lake City, UT Diploma, GPA - 3.80

Granite Peaks Education, Salt Lake City, UT Certified Nurse Assistant (CNA) – GPA - 3.80

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