ADRIENNE TRYON

510-***-****

tryon. a acvh31@r.postjobfree.com

MANAGER

A top performing leader with a 20+ year background in learning and training, with an emphasis on adult education. Exceptional understanding of how to manage organizational needs and build effective instructional programs both for classrooms and eLearning settings. Background includes education and health care setting experience, cultivating a strong ability to quickly navigate operational goals to determine the best learning and communication strategies. AREAS OF EXPERTISE

Organizational Development

Process Improvements

Training Management

Classroom & eLearning

Program/Project Management

Strategic Analysis & Planning

Communication Planning

Cross Functional Teamwork

Staff Leadership

Adult Learning

Student Engagement

Communication Skills

RELEVANT EXPERIENCE

EDUCATION FIRST INTERNATIONAL SCHOOL – MILLS COLLEGE _ 2015 – PRESENT ENGLISH & BUSINESS STUDIES PROFESSOR

Currently design curriculum and facilitate learning for ESL students within the pre MBA program. Lead lessons in vocabulary, grammar, and analytical writing for business purposes. Aid in preparations for GRE/GMAT tests, a well as university applications.

● Develop a variety of business case scenarios to replicate "realworld" business settings, helping50 students per quarter master advanced business terminology and become familiar with U.S. corporate expectations.

● Provide "business insider" expertise and strategy planning to empower over onehundred students aquarter to set and accomplish personal and educational goals in conjunction with overall English language mastery. KAISER PERMANENTE _ 2004 2015

BENEFITS ADMINISTRATION COMMUNICATIONS AND TRAINING MANAGEMENT (2008 2015) Designed and implemented a system of communication to boost engagement among health plan, hospital and medical group stakeholders. Compiled templates to facilitate interactions and to boost response times. Trained staff on current state and federal regulations, as well as changes to their work processes.

● Created and implemented a ‘one stop shop’ for stakeholders requiring immediate responses to insurance and government regulations questions, which boosted stakeholder early engagement 50%.

● Designed staff presentations, benefit guides, and training "cheat sheets" that enhanced staff understanding of complex benefit features and government regulations, helping increase output and direct service response times by 25%.

● Earned commendations from clients and department executives for communication and training materials that targeted desired audiences and articulated the value of products and services. FRONT OFFICE OPERATIONS IMPROVEMENT (FOOI) TRAINING MANAGER (2006 2008) Directed the daily activities of 25 learning consultants and administrative professionals tasked with creating staff training courses in Northern California. Continuously reviewedprocedures to identifyopportunities for improvement or enhancement. Collaborated with leadership team to maintain consistent practices and to align with business goals.

● Implemented eLearning trainings to minimize resource allocation concerns and to boost training outcomes.

● Designed communications for the website to market the department as an expert resource.

● Developed and implemented a training strategy and evaluation process to maintain high quality workshops, increasing staff development and retention by 75% over 2 years.

● Consultedand facilitated the integrationof ITandpolicy teams andprogrammaterial through teambuilding and change management, reducing staff redundancies and bridging content gaps across the program.

● Recruited, interviewed and hired top instructors to deliver training seminars and executive presentations.

● Chosen to be the Master Facilitator for the KP Diversity Films Series (2008). Adrienne Tryon Resume, Page 2

● Completed Project Management Fundamentals (2007) training. FOOI SENIOR LEARNING CONSULTANT (2004 2006)

Trained 5000+ Front Line reception staff in the Northern CA region on current KP policies, procedures and related IT functions to support. Designed and implemented trainings in conjunction with Labor Management (LMP) andRevenue Cycle entities for region wide transition to web based payment card system.

● Instituted scenario based learning for compliance requirements, resulting in workflow improvement.

● Collaborated with organization wide committees to devise strategies and institute procedures for "learning communities" to increase staff achievement and leadership development.

● Created and delivered innovative training methods for Emergency Department (ED) front line staff to relieve identified workflow and customer service challenges, resulting in a mandatory regional refresher training initiative that increased cost share collection in ED by 25%.

● Designed and facilitated first customer service oriented diversity and inclusion training for receptionists identified as in need of sensitivity training.

● Completed KP Health Connect Revenue Capture and ADT Specialists Training (2006) Previous role as a Professor at San Francisco State University (1992 2004) EDUCATION & TRAINING

MA Education (International and Multicultural)

University of San Francisco

MA – Ethnic Studies (Women’s Literature)

San Francisco State University

BA – English Literature

University of California, Santa Barbara