GLORIA A. MOORE

**** ******** **** ** 678-***-****

Lawrenceville, GA 30043 acvh2q@r.postjobfree.com

CLERICAL / DATA ENTRY

Insurance Assistant, Licensing Administration * Claims Administration

Word Processing / Transcription

Multi-functional, dependable, detail-oriented, organized in clerical office duties, typing, filing, transcription faxing, maintaining reports, offering 10 + years of experience in the insurance industry. Effectively identify needs, able to work independently, quickly gaining trust, approach complex situations, protect confidential information and resolve problems to maximize efficiency.

AREAS OF STRENGTH

Word Processing / Transcription

Data Entry 10,000 KPH

10 Key by touch

Typing 65 WPM

Filing

Faxing / Scanning

Microsoft Excel

Microsoft Office

WORK HISTORY

SAFECO INSURANCE / LIBERTY MUTUAL, Suwanee, GA

INSURANCE ASSISTANT March 2013 to September 2015

Performed background searches on potential fraudulent claims per policy guidelines.

Processed data within the allotted timeframe and maintained an accuracy rate of 98 to 100%.

Police reports ordered through an automated system (Lexis Nexis) with a time limit of 3 to 4 minutes per report, and an average of 50 to 90 reports processed per day.

Ensured demographics matched data found on the record.

Used various automated systems to complete background search.

LICENSING ADMINISTRATOR June 2006 – March 2013

Assisted with preparation of new applications and reviewed for accuracy according to company and state policies/procedures.

Assisted adjusters with continuing education courses to keep in compliance with state regulations.

Followed all corresponding state licensing guidelines.

Payments made on new licenses via corporate credit card or check.

Analyzed problems by examining all transactions and contacted appropriate party to achieve resolution.

Updated information in database to keep a record of all state licenses.

Created excel spreadsheet to maintained all new licenses in database.

Reports presented to managers on a monthly and quarterly basis.

GLORIA MOORE PAGE 2

CLAIMS ADMINISTRATION January 1999 – June 2006

Data entry of new claims received to produce claim numbers.

Payments made on all incoming invoices approved by managers and adjusters.

Estimates emailed to Independent Adjusters for review and payments made after review was complete.

Assigned new claims to 100+ adjusters for reconciliation.

Performed other administrative/clerical duties as assigned (faxing, scanning, ordering supplies, etc.)

WORD PROCESSING – TRANSCRIPTION June 1988 to January 1999

Transcribed letters, recorded statements, memos, book transfers and correspondence.

Maintained transcription work for 200+ claims/corporate adjusters in a team environment.

Corrections made as necessary and mailed out letters as requested.

Composed and revised legal documents, including letters, depositions and court documents as deemed necessary.

EDUCATION AND TRAINING

High School Diploma

Course work in Microsoft Office and Excel on line courses

Dekalb Technical College – Decatur, Georgia - Word Processing Certificate

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