RAJESHWARI RAVIKUMAR
****, ******** ****, ***********, ** - L4T 2Z7
acvh23@r.postjobfree.com ca.linkedin.com/in/rajiravikumar/ 647-***-****
HIGHLIGHTS OF QUALIFICATIONS
Excellent customer service skills, verbal and written communication and rapport building skills
Excellent knowledge of supply chain and logistics processes
Skilled in fulfilling import and export formalities
Achieved knowledge in International Business Development, Sales and Sales support
Expert in negotiating and planning processes
Acquired theoretical understanding in International Banking, Finance and Accounting
Perform in relationship building and team building
Great multi-tasking and prioritizing abilities
Superior analytical and problem solving skills
Expert MS Office Suite user
Adapt working in schedules / shifts
EDUCATION & CERTIFICATIONS
PG diploma in International Business Management, September 2015 – April 2016
St Lawrence College, Ontario
PG diploma in Logistics and Supply Chain Management, September 2014 - June 2015
St Lawrence College, Ontario
Masters of Business Administration (Finance/HR) June 2010 - May 2012
Bangalore University, Bangalore, India
Bachelors of Computer Application June 2007 – May 2010
Bangalore University, Bangalore, India
Certification in Business Communication, Culture and Ethics, Leadership Behaviour, Coral draw
WORK EXPERIENCE
Ocean Import Analyst May 2015 – April 2016
Savino Del Bene. Corp Canada
Organised bookings and co-ordinated with overseas offices, suppliers/consignee
Scheduled pre-advice for customers
Reviewed and directed pre-alert to customers
Monitored arrival notice from shipping line and directed to the appropriate parties (broker/client) for custom clearance purposes
Instructed to release cargo against OBL (Original bill of lading)/ payment
Advised to send pick up number/ release instructions to the client/trucker
Assessed to identify and trace empty return container on time and send POD (Proof of Delivery)
Approved payable bill invoice
Maintained to handle emails/ communicated with overseas client and domestic clients
Quality Inspector Oct 2013 – April 2014
Trinity Auto Inc., Ontario
Tested, analysed and verified vehicle module systems using diagnostic tools, reported on any faulty units
Examined visual and/or functional tests on suspect parts
Organized and sorted through manufactured parts that contained defective parts
Established mutual trust and positive working relationship with all customers
Assisted and liaised with other team members to enhance productivity
Senior Process Associate Feb 2013 – August 2013
Accenture IT Services Pvt Ltd, Bangalore, India
Handled customer service, dispute handling and escalation desk duties
Functioned as a team player by providing required input on time to enable team to process tasks efficiently
Executed regular and standard tasks with opportunities to vary work sequencing
Built relationships with key points of contact within the operation across the processes and other functions in order to maintain an understanding of the process context
Managed daily activities while meeting deadlines
Ensured issues faced during process execution were handled
Met Service Level Agreement and productivity targets
Performed an adaptable role to learn new processes, concepts and skills
HR Recruiter (IT & NON IT) Nov 2010 – FEB 2013
Talent wear Global Solutions, Bangalore, India
CLIENT MANAGEMENT
Sourcing database: company name, HR name, EMAIL ID, HR contact no
Sending Proposal: sending the proposal, along with profile, terms & conditions
Follow up with clients
Negotiate T & C, close the deal
Getting MOU signed
Maintain good relation with client
Get JD
TALENT MANGAMENT
Get JD from client
Prepare JD
Posting JD on various sites
Sourcing the candidate’s profile from job portals, receiving resumes/references
Screening the profile, taking telephonic round, calling for face to face interview, short listing profile, sending to client, scheduling the interview as per client advice, technical round, HR round.
Follow up with client and candidate till he/she is inducted.
VOLUNTEER EXPERIENCE
An active volunteer team member of the Go green and Outreach groups at the previous employer organization
An active member in NGO programs, creating awareness in rural regions about government benefits and health centres.