JOSHULYN SHARDAE WALKER

**** ******** **** **

Houston, TX 77053

Cell: 832-***-****

acvgq0@r.postjobfree.com

OBJECTIVE

A position that will allow me to demonstrate and leverage my 12 years of diversified customer service skills, computer skills, technology skills, and expertise in the Hospitality, Medical, Retail, Call Center industry as well as my organization and problem solving skills into a position with your company.

WORK EXPERIENCE

Razzoo’s Cajun Restaurant – Houston, TX May 2014 - Current

Waitress

Responsible for the complete knowledge of food menu, alcohol & non-alcohol beverages, restaurant rules and regulations. I take care of each and every guest with 100% effort, while also being a great team player to my team.

Being a Front of the House trainer, I lead by example each time I step foot in the restaurant from the time I leave the parking lot. I’ve trained 5 Servers, which 2 of those servers are now trainers.

Duties: Take full order, check back with guest, build rapport with guest, Make sure guest are getting the full Cajun experience when they visit. If any issues arise, notify management when needed. Make guest feel at home.

Process Credit/ Cash/ Gift Card payments

Handle Cash throughout entire shift

Cleaning duties after each shift

Stock area, stock kitchen, get checked out by management before leaving.

MD Anderson Cancer Center - Houston, TX June 2012 – Jan 2014

Room Service Wait Staff

I provided excellent customer service to patients and guests in the selection, assembly, delivery and presentation of room service meals and nourishments.

Additional to orienting patients to room service, I also assisted nurses with patients, interacting with nurse and doctor personnel daily. Often assisted patients and guests with menu selection by utilizing knowledge of menu and modified diets to ensure that menu selections comply with prescribed diet, age-related needs and other patient conditions.

Learned how to communicate effectively with nursing and nutrition staff to coordinate meal service with other patient care functions.

I delivered tube feedings, and tube-feeding paperwork.

After meals, I retrieved trays. I also recorded food intake for some patients. I returned trays to washing area, when cart was full.

I did Inventories to make sure my work area was stocked enough for patients and guest. I also maintained sanitation of work area and equipment.

Collected payment for guest trays, handled cash and credit card receipts.

I worked mandatory over-time when needed.

Filled out paperwork, and at the conclusion of each day I would turn in all paperwork, equipment used for the day.

INTERACTIVE RESPONSE TECHNOLOGIES October 2009- May 2011

Customer Service/ Sales Rep AT&T

Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution

Handled business transactions in connection with activation of new customer accounts on a computer terminal.

Required to achieve a sale quota (HIS, Direct TV, Home Phone Service)

Responsible for improving customer retention through programs and service provided to the customer.

Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.

Utilized operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.

Customer Service/ Troubleshooting Rep Cellular South

Answered phones and responded to customer requests quickly and efficiently.

Identified, researched, and resolved customer issues.

Provided customers with product and service information.

Upsold many products and services.

Researched billing issues.

Researched misapplied payments.

Recommended process improvements.

Completed call logs and reports.

Followed up on customer inquiries, that were not immediately resolved.

CHILIS - HOUSTON, TX APRIL 2009- May 2011

Server

Ensured that guest have an enjoyable dining experience by providing quality customer service.

Took orders, serving food and drinks and removing dinnerware from the table in a timely manner.

Answered questions regarding the menu

Offered suggestions and recommendations

Processed payments

Greeted customers

Cleaned tables and dining area

Set tables

Side duties included cleaning Beverage station, full hands in && out, preparing tea’s, lemonades etc..

Trainer

Lead by example

Trained new servers

Helped keep training schedules, training events, fundraising events organized.

Help raise money for different charities company was involved in.

Promoted company in positive ways that would benefit business with company.

MAX RAVE - HOUSTON, TX JUNE 2006 - DEC 2008

Sales Associate / Cashier

Arranged, organized, and displayed merchandise, ensured the neat and orderly appearance of sales displays, assisted with the presentation of window displays. Processed sales transactions, returns, processed credit cards, checks, gift certificates/cards, cash payments, and discounts properly. Provided product information including price, location, and use of merchandise to customers

Answered telephone calls courteously and provided callers with information as requested

EDUCATION

Houston Community College August 2013 - Present Currently Pursuing Bachelor Degree

Klein Forest High School - Houston, TX August 2003 - May 2007

HS Diploma

HONORS AND ACTIVITIES

Business Professionals of America, Girls Varsity Basketball, Microsoft Office Word Specialist Award,

Microsoft Office Excel Specialist Award,

Most Honorable Mention for basketball,

Defensive Player for basketball.

COMPUTER SKILLS

MS Word and Office, Excel, PowerPoint, Outlook, Lotus Notes, Microsoft

Windows XP, Microsoft Office XP Professional, Internet, 10-key calculators, computers, scanners, multiline telephone systems, photocopying equipment and fax machine

REFERENCES AVAILABLE UPON REQUEST

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