To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things.

Knowledge:

Knowledge in Sales and Customer Service Orientation.

Knowledge in Property Management and Accountability.

Skills:

Excellent interpersonal skills

Good team building skills and can easily interact to other employees.

Good stress and time management skills.

Effective verbal and listening communications skills.

Extensive knowledge in all areas of restaurant, bar and hotel operations.

Experienced in planning and other events.

Exceptional ability to lead and train staff and organize and coordinate activities.

Outstanding skills in cooking and preparing a variety of food, strong knowledge of food preparation.

Also, have deep knowledge of cooking and can carefully explain to each guest how each dishes prepaed, and can recommend them some good dishes.

Good communication skills English and tagalog.

Can drive a Car

Can drive a Motorcycle

I know to dance.

I know to sing.

Efficient in any MS applications.

Astoria Hotel and Resort/Stellar hotel and Resort (AVLCI)

Senior Holiday Consultant/Assistant Sales Supervisor

Astoria Plaza Manila

Astoria Boracay

Astoria Palawan

Astoria Bohol

Astoria Current

Astoria Greenbelt

Stellar Boracay by AVLCI

Strata 100 22nd floor unit F.F Ortigas jt,road. Ortigas Center Pasig City.

April 10, 2015 / April 28, 2016

Main job duty will be to Make a reservation and design the itinerary and convince the customers to do their package or any sort of booking through the hotel.

Understanding the budget of the customer, you will have to do proper costing and book the hotels in the destinations preferred by the customers.

It is a part of your job duty to see that each of the customers will be more than happy to get the excellent customer service and see that the opportunity for repeat business gets increased with every satisfied customer.

You will have to manage the travel need of the client and give them your expert knowledge about the destination and the various travel products which you have. This will really help them to pick and choose from your wide variety of travel offers.

Globe Telecom (PD)

Senior Shop Specialist/Team leader

Vip GLOBE/Robinson Globe

March 22, 2014/ March 23, 2015

Velez-Borja Streets, Cagayan de oro City

.

Handle and manage customer inbound calls.

Answer customer inquiries regarding products or services.

Reroute customer calls to appropriate sales personnel.

Maintain a database of customer calls, their needs and requirements.

Handle and manage customer inbound calls.

Answer customer inquiries regarding products or services.

Reroute customer calls to appropriate sales personnel.

Maintain a database of customer calls, their needs and requirements.

Conduct market research and field survey for clients' products and services.

Coordinate with accounts receivable team in collecting balances.

Manage, monitor and schedule customer appointments with sales team.

Implement best practices in sales programs.

Cor’s Retail Concept Inc ( JUEGO SPORTS Centrio Mall)

OIC SC1 Cashier/Sales Supervisor

Ablebodies manpower services Inc..

July 17, 2013 – February 10, 2014

Unit 723 7th flr.Cityland shaw tower,shaw Blvd

cor. St.Francis, Mandaluyong City

Distributes DTR’s, pay slip and other pertinent documents needed by the field staffers for compliance.

Responsible for the completion and computation of timesheet/DTR’s of field staffers.

Establish and maintain good business relationship with the clients.

Leaflets distribution for company’s job opening/vacancy during field work and conducts applicants screening and interview at the same time.

Transmittal of necessary documents to provincial staffers, and follow-up necessary documents/requirements/DTR’s to be sent back to head office.

Prepares necessary field reports that may be needed by the marketing head.

Performs other task that may be assigned from time to time.

Minor Task:

Prepares daily sales reconciliation

Prepares daily inventory reconciliation

Conducts Spot Audit on Petty Cash Fund and Trade Inventories

Audits and monitors company’s Fixed Assets

Audits summary of credit memos/notes

Cash count every 3 hrs

Cashiering

Answering phone calls and queries.

Perform other accounting function as may deemed necessary ( actual collection, payroll preparation, billings, etc.)

Personally deliver billings and proposals as needed.

Recalling of applicantsasneeded.

Making physical count

Attending meeting to the clients

DYOR Restobar CDO Branch

Assistant Cook/Bartender (Part-time Night Shift) May 2011 to November 2011

Assists with planning meals far enough ahead to minimize the need for food substitutions; when substitutions are necessary helps to serve food of equivalent nutritional value.

Helps to maintain established standards of sanitation, safety and food preparation and storage as set by the local and state health departments, including: storing foodstuffs and supplies in appropriate areas; washing dishes; cleaning refrigerators, stove, bins, cupboards and other kitchen equipment and utensils; and, sweeping and mopping kitchen floors.

Substitutes for the Cook in her/his absence.

Participates in general staff meetings and other meetings and events planned by the grantee and delegate agency as requested.

Performs other duties, as assigned.

McDonald’s SM

Service Crew (part-time)

Upper balolang carmen,Cagayan de oro city

January 2010 to April 2011

Providing excellent customer service

Greeting patrons once they are seated

Presenting menus to customers

Explaining menu items to customers

Answering questions from patrons about food and beverages

Taking food and drink orders

Up-selling additional food and beverage products to patrons

Communicating customer orders to kitchen staff

Sharing information with customers about the status of their orders

Refilling customer drink orders throughout the meal if needed

Ensuring that customer orders are assembled properly in the kitchen

Delivering orders to customers

Finding out if customers need additional items

Verifying that customers are satisfied with their orders

Removing empty plates, used silverware, and soiled napkins from tables

Determining when customers have completed the meal

Delivering check to customers

Accepting payment for the meal

Attending scheduled team or shift meetings

Compliance with all relevant health department rules and regulations

UNITED BOOKSTORE

Customer Services Clerk

88 RN Abejuela St.Cagayan de Oro City, Misamis Oriental

Jan 2012 to Feb 2013

Responsible for giving out effecient customer service towards the customer’ s of United Bookstore and also can provide the answers to the queries of its customers. Can provide the day-to-day functionality of United Bookstore.

Welcomes customers by greeting them; offering them assistance.

Directs customers by escorting them to racks and counters; suggesting items.

Helps customer make selections by building customer confidence; offering suggestions and opinions; Able to discover athe customer's needs and then supply a product that meets those needs.

Answering queries of the customers regarding the products and service that United bookstore has to offer to them.

Maintains awareness on the appreances of the products or services rendered in order to ensure that the products been offered are of for high quality.

Responsible for stocking of merchandise and keeping the store neat and inviting.

Assist the customers in paying their merchandise in the counter area.

Reporting loss and damage of products, customer feedback and complaints to the sales or store manager.

Maintaining all records of sold inventory and filling order forms for new store purchases.

Contributes to store team effort by accomplishing related results as needed.

Cebu/Bohol Tour

Boracay Tour

Thailand Tour

Bangkok Tour

LDCU –LICEO DE CAGAYAN UNIVERSITY

BS: Tourism Major in Hotel in Restaurant Management

Kauswaga, Cagayan de Oro City

BULUA NATIONAL HIGH SCHOOL

Secondary Graduate

Bulua, Cagayan de Oro City

WEST CITY CENTRAL SCHOOL

Elementary School, Cagayan de Oro City

Hotel and Resort Management

Personal Development Management

Key Account Management

Customer Services Management

Food Handler’s Seminar

Personality Enhancement Social and Business Etiquette

Job Search Management

Research Orientation

Pre- Departure Orientation

Birthday:January 15, 1991

Age: 25

Place of Birth: Carmen, Cagayan de Oro City

Gender: Male

Marital status: Single

Blood Type: “0”

Height: 5’6”

Citizenship: Filipino

Religion: “Roman Catholic”

Father:Rodrigo B. Ragas

Mother:Alberta O. Ragas

Mr. Christopher Angcay

Purchasing Officer

(Limketkai luxe hotel)

Cagayan de oro city

+639*********

Mr. Roel Jangao

Business Associate

BA Chanel Vismin

(Acer Philippines Inc)

Cagayan de oro city

+639*********

+639*********

Ms. Janiagad roxas

Store manager

(Jollibee at centrio ayala mall)

Cagayan de oro City

+639*********

I hereby certify that the information above is true and correct.

JOHN REY AMPAC RAGAS

Applicant

Contact this candidate