Niranjan Kumar E-Mail: acvgj3@r.postjobfree.com Phone: 410-***-****

To help an organization succeed in implementing / deploying software in part by introducing operational efficiencies, by following software development methodologies along with project management methodologies through change management, release management, process reengineering and the introduction of new technologies thus improving productivity and reducing costs.

Summary:

Over 13 + years of IT experience in software QA and Testing.

8+ years of experience as a Test Lead in handling multiple projects and teams simultaneously with onsite & offshore model with excellent project & people management skills.

A skilled negotiator with excellent, communication, presentation and problem solving skills.

Extensive use of Salesforce debug logs to help developers in troubleshooting and root cause analysis.

Extensive experience leading cross-functional teams in a high-pressure, dynamic and global environment.

Gained and demonstrated expertise in the fields of business requirement definitions, gap analysis, functional mapping and project management.

Create and facilitate solution architecture designs and provide the overall management of the process for QA.

Expertise in software development life cycle and different models like waterfall model, prototyping, Scope, Schedule, Change, People, Process, Quality, Risk and Delivery Management.

Strong quality focus towards Review Processes, Defining Test Strategy, Defect Root Cause Analysis.

Hands on experience of working on Windows, UNIX environments.

Hard core experience of development and execution of Functional, Regression, Integration, System and UAT on test/stage environments.

Created UAT test plan and tracked UAT activities.

Coordinating with Senior Business analysts and the Business team in gathering the requirements. Managed stakeholders, acted as a liaison between Business sponsors, and the project team to ensure that all parties understand and sign-off on the objectives.

Implemented Automation Testing Framework by executing automation scripts for system testing and regression testing and actively involved in review of manual test scripts and QTP automated test scripts.

Insightful experience in working on testing projects with Agile and Waterfall models, Test Automation, Test Strategy and Test Plans and in building, managing and coordinating geographically distributed QA teams

Well versed in Oracle specific technologies/tools like Oracle Database, Enterprise Manager, SQL, PL/SQL,MS TSL.

Certifications:

SAFe Certified & Scrum Master Certified.

6 σ Training & Certifications for Yellow & Green Belt.

Agile Trained & Certified.

Scrum Master Certified.

Risk management Certified

Software Inspection Programmer Certified

PMP trained

Education

Bachelor of Engineering

Technical Skills:

Operating Systems

Win 95/98, Win NT, and Win 2000, MVS (Mainframe), UNIX, Sun Solaris, Oracle WebLogic

Databases

Oracle 10g/9i/8i, Ms-Access

Languages

SQL, PL/SQL, C, Java, UNIX, J2ee, Oracle Forms

Tools

TOAD, SQL Tools, Putty, Citrix

Enterprise

Siebel CRM, UCM, Salesforce

Automated Tools

Win Runner, QTP & Talc 2000

OSS Service Activation

CLARITY, IPSA & ASAP (MetaSolv), Granite.

Project Management Methodologies

Waterfall, V- Process, Agile, SDLC

Documentation Tools

MPP, Excel, Word, Access, Power Point & Visio, Visual Paradigm, Clarity, Version One, SharePoint, Knowledge link, Rally, JIRA

QA & Testing Tools

Clear Case, Clear Quest, QTP, HP Load Runner, HP Performance Centre, HP Quality Centre, Rational Robot, Rational Test Manager, Rational Jazz, HP ALM, IBM CQ, Selenium

Key Engagements

Hughes Communication, Germantown, MD April ‘15 – Till date

Sr. QA Lead- Salesforce

Environment: Salesforce, Eclipse, QTP 10, ALM & Selenium, Visual Paradigm

Responsible for planning, creating, and executing schedules for the timely completion of multiple work stream deadlines and milestones

Participate in intake meeting, create user stories and acceptance criteria and help developer’s / product owners / senior management in estimating, managing, and prioritizing backlog

Manage relationships and communicate with a wide range of project contributors regarding the status of specific project deliverables

Business analysis and design of Sales and Service Clouds, following up with system configuration and design, coding, testing and deployment based on Salesforce best practices.

Sales Cloud/Service Cloud/Custom cloud architecture, implementation. Also conduct RCA.

Validate tasks triggered in Salesforce, test workflow rules and manipulation of rules for instant results, page layout testing in Salesforce inside cloud console.

Use of Salesforce debug logs to help developers in troubleshooting and root cause analysis.

Work with the client along with lead and business analyst to understand the business needs and Software Requirements Specification (SRS) of the project and direct project or module lead in project planning, scheduling and requirement clarification

Act as a liaise between on-site and off-shore teams and escalate the issues for timely resolution.

Ensure the interaction between project team with other support teams like Software Quality Assurance, Test Consultancy Group for smooth progress of project.

Participate in the design of automation architecture design, data flow analysis, and error handling routines.

Capital One, Plano Feb’14 – March’15

Project involves migration from PeopleSoft to Workday for HR and Payroll products.

Position: - Sr.QA

Responsibilities:

Co-ordination with external teams for integration & UAT testing & perform business and data analysis.

Requirements Analysis for new enhancements

Creating test wares like test plan, test strategy and review Requirement traceability matrix.

Review High level Test Scenarios, Test cases and Test Data

Interaction with Business Consultant, Technical Architect, development team and multiple support groups for the testing data

Perform defect analysis and participating in defect review meetings

Defect logging, tracking and managing defects through Quality Center & ALM

Performed Business Rules based testing for all new business rules

Coordinate with the enterprise team to ensure that the readiness of test environment, test cases, release notes and metrics are identified and collected.

Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal

Provide technical resources to programming and operations staff in resolving operational problems relating to clients.

Assist program and project managers to create and communicate meeting agenda’s

Analyze client problems and prepare reports and problem logs as requested.

Sun Trust, Atlanta Sep’13 – Jan ’14

Project involves migration from PeopleSoft to Workday for HR and Payroll products.

Position: - QA Lead

Environment: People Soft, Work Day, Oracle 10g, SQL, Primavera, PL/SQL & UNIX, QTP 10, ALM & Selenium

Responsibilities:

Coordinate Preparing Release level test plan and conducting Release level testing status meetings to track the testing progress and presented the Release level metrics on a regular basis.

Provide communications and support for Client Services, Programming, Technology and Operations for projects assigned.

Perform field-to-field mapping for conversions, analyze reports online to ensure accurate programming of conversion data in a backup capacity if necessary.

Analyze client problems and prepare reports and problem logs as requested.

Participated in PeopleSoft to Workday Conversion activities.

Preparation of data extracts to load into Workday from PeopleSoft HRMS, Legacy Payroll and other hosted applications.

Prepare and review the Test cases for Functionality, Security, Performance, Database and User Acceptance.

Perform and report data conversion testing. Identify training needs and test environment needs.

Monitor/review automated script creation and ensure adherence to automation frameworks

Capital One, Richmond, VA Sep ‘10 – Sep ‘13

Position: Delivery QA Lead

Environment: Siebel –CRM, UCM, Oracle 10g, SQL, PL/SQL & UNIX,ALM,QTP

Responsibilities:

Monitoring the test coverage and test results at the end of each deliverable

Plan, estimate and work out a schedule for any upcoming test activities

Capacity planning based on estimation and demand

Used HP Service Test tool for SOA web services testing which was developed in RESTful technologies

Created the scripts in Service test tool

Perform system testing by validating Request & Response using Service test tool for both XML and JSON requests

Database validation using Service test tool

Participated in Agile Retrospective Meetings and Daily Standup meetings

Define, implement, and execute the functional, regression, and acceptance test strategy on a highly iterative and collaborative project in an agile environment.

Mentor Onsite/Offshore team in testing methodologies, Quality processes, policies, and procedures

Implementing and Preparing automation framework using HP Service Test tool

Written complex SQL queries for data comparison and validation.

Perform impact, gap and lessons learned for every project release.

Provide detailed business and data requirements which also including complex data mappings across the business & other integration team.

Monitoring all the QS deliverables, and ensuring that they meet client expectation.

Performs risk based assessments of projects & or in-flight projects to determine potential project issues and developed Risk Mitigation plans.

Agile planning & management experience/exposure a must (SCRUM, Lean-Agile, etc)

Manages matrixes, cross-functional team’s & responsible for delivering defined technical project outputs on time and with quality results.

Helped Automation test manger in the identification of test best suited for functional test automation.

Managing integrated master schedule and liaison between multiple third party vendors, development teams and senior management/project sponsors.

AT&T, San Ramon, CA Oct ‘08 – Sep ‘10

Position: QA Lead

Environment: Oracle 10g/ 9i, SQL, PL/SQL, UNIX, Java, J2ee.

Responsibilities:

Successfully conducted and complete range of tests at each stage of software development lifecycle.

Preparing/Executing Test Plans and Test Cases. Co-ordination with the offshore team. Allocating task, reviewing and reporting to client.

Working in a team of 9 members in testing - a robust and Popular Network Provisioning System.

Capture defects & Raise CR, based on process Standards. Responsible for Integration testing between robust systems –N/W Provisioning Software.

Interacted with client to gather business requirements and communicated the same to testing team. Operations of documents and Interaction with the development team to get clarification. Performed root cause analysis.

Analyze risks, establish contingency plans and identify trigger events and responsibility for initiating

mitigating action.

Have lead project team for end-to-end project delivery encompassing all the project phase from pre-project sales, strategic planning, project planning and project monitoring & control, as well as post-project evaluation with the client sponsors to assure satisfaction.

To perform batch files processing in UNIX environment and validate the files

Involved in Daily & defect status review meetings.

Interaction with Business Consultant, Technical Architect, development team and multiple support groups for the technical data collection of testing data.

Defect logging, tracking and management of defects through Quality Center.

Attending Iteration kick off meetings & Updating story cards as per the status for every

month.

Preparing BAS (Business Assurance Strategy) document for all the releases.

Metasolv Software Inc, Canada Nov ‘06 – Sep ‘08

Position: Sr. Technical Lead

Environment: Sun Solaris, Oracle DB, Java, ANT, XML IBM AIX, Windows NT, JAVA, Web logic Bea, UNIX, PL/SQL

Responsibilities:

Performed release testing of ASAP (product) & provided performance input to team members' functional managers.

Regression, functional, sanity testing and CR retests for various ORACLE ASAP/ IPSA releases.

Refectories old the test cases.

IPSA Release Regression testing for Layer 3 BGP/MPLS VPN’s and IP QoS (DIFFSERV) on Cisco IPSA Release Joint integration testing.

Provided training to the team on Oracle IPSA product architecture.

Interacting with the client for complex issues faced during testing.

Responsible for studying Analysis and design documents and developing test strategy and test cases IPSA automation testing.

Act as a central coordination point for various support activities on OCA.

Performed incremental batch load testing for Network Access Management System. Also validated NIC for different system & also perform ETL validation.

Responsible for Integration testing between robust systems –N/W Provisioning Software.

Test product (ASAP) via interfaces like GUI,CLI,API

Interacted with client to gather business and network requirements and communicated the same to Testing team.

Managed Operations of documents and interacted with the development team to get clarification. Performed root cause analysis.

Reliance Communications, India Sep‘04 – Oct ‘06

Position: Senior QA Test Lead

Environment: Oracle Forms, Windows XP, LDAP, Oracle 9.i, SQL PLUS 8, PL/SQL 2.3.4, JavaScript, Oracle web server, UNIX.

Responsibilities:

Interacting with the Business Support Team to conceptualize and conduct the complete range of tests at each stage of the software development lifecycle.

Prepared/Executing Test Plans and Test Cases. Worked with a team of 4 members in testing Clarity - a robust and Popular Network Provisioning System.

Captured defects & raised CR, based on process Standards.

Responsible for Integration testing between 4 robust systems – OMS,CRM, Mediation, Billing, eOMS and N/W Provisioning Software.

Generating data debit files and thereby debiting the customer's account in System using the Data Debit Module. Checking the transactions in database for Data Debit and Interface failures,

Getting raw CDRs from Broadband Remote Access System for Prepaid Data

Calls, perform ETL testing and processing them in Mediation thereby getting the charge files as Input for Charging Gateway.

Rating both Volume and Duration based data events as per the rates Configured

in the Data Charging Module.

Performed application testing for IVR / Call centers. Also worked on LDAP servers.

Generating data debit files and thereby debiting the customer's account in system using the Data Debit Module. Also perform batch files processing in UNIX environment and validate the output file.

Checking the transactions in database for Data Debit and Interface failures.

Validate testing on Juniper/Cisco router & switches to ensure provisioning is

done correctly.

Key Stone, India Sep‘04 – April‘05

Position: QA Analyst

Environment: Oracle Forms, Windows XP, Oracle 9.i, SQL PLUS 8, PL/SQL 2.3.4, JavaScript, Oracle web server

Responsibilities:

Interacted with clients to assess needs, identify key challenges, and define project scope and deliverables

Interacted with Business users and Technical team in providing clear solutions to requirements by using Microsoft SharePoint

Adapted the existing SDLC Methodology to allow for Agile projects

Followed the UML methodology to generate Activity Diagrams, Sequence Diagrams, Class Diagrams and Collaboration Diagrams using Rational Rose.

Used MS Visio for flow-charting, process model and architectural design of the application

Involved in implementation of HIPAA EDI Transactions (835,837,820,276)

Performed GAP Analysis for HIPAA transactions.

Used Test Director for preparing the test plans and manual test scripts.

Redesigned project plan with in depth detail of all UAT. Review resources and create timelines and guidelines for all deliverables.

Developed Test Plan and Scheduled Timelines.

Defined test cases to satisfy each business requirement for the application being tested.

Lead the UAT Conversion Testing team, responsible for MeCMS to MIHMS Data conversion validation. Conversion Process converts different types of data using available transformation and mapping rules for source to target data conversion

Performed Macro-level Testing (count validation), Micro-level Testing(field to field validation) and Error Handling on converted data

Wrote Test Scenarios, Test Cases and SQL Scripts to execute Macro and Micro level testing for Prior Authorization, Claims, Provider and Member data conversion. Also, verified test results executed by testers

Create and executed complex SQL scripts for Data conversion validation using Source to Target Database mapping details

Ensured complete coverage of test cases with the business requirements documents by conducting Inspection sessions with BAs and developers as well as by performing UAT and End-to-End Testing

ITS, India Jan ‘03 – Sep ‘04

Client- BUPA (Australia).

Position: Software Eng -Test Analyst

Environment: MFCobol, Mainframe, Java, UNIX, Oracle 8i

Responsibilities:

Hospital module tested using Functionality testing using Talc2000

Created Unit / Integration Test Plans and Test Cases

Test scripts for functional testing using Win Runner.

Defect tracking and Reporting, via QC.

Test Scenario Document, Test case Document, General Review Form (GRF)

and Defect Reporting through Project by net.

Defect tracking and Reporting, via Censes.

Performed complete Functional, System and Integration testing.

Reviews of Documents and Interaction with the development team.

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