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Customer Service Quality Assurance

Location:
Renton, WA
Posted:
June 27, 2016

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Resume:

SIRIO CARLOS SCHWAMBORN

Phone 561-***-****

E-Mail: acvgh7@r.postjobfree.com

SUMMARY

Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Fluent in Portuguese and Spanish languages

Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savy.

HIGHLIGTHTS

.Microsoft Office proficiency .Customer service-oriented

.Initiative to work independently .Works well under pressure

.Time management .Business development experience

.Flexible .Strategic planner

.Meticulous attention to detail .Results-oriented

.Professional and mature .Quality assurance authority

ACCOMPLISHMENTS

.Professional driven for the Administrative/Manufacturing area, with solid experience in expression companies in the Brazilian market (Cozinhas Todeschini SA, Portobello Tiles Corp., Digitel S.A., Universal Leaf Corp., British American Tobacco Corp..

.Expert in strategic planning, development of businesses, reception of resources, industrial administration and service to great customers, participating in businesses for increment of revenue.

.Results in search of new technologies in national and international level, looking for internationalization and specialization of the productive processes.

.Expert in the transport and administration of Quality Assurance programs for certification ISO 9000-2000, implementation of TQC, JIT, PPC, FMEA,KAISEN, 5W1H, Lean, Six Sigma Ability in maintenance planning - TPM, engineering of projects and control of contracts, as well as analysis of investments, reception of new businesses and administration of costs in operations.

.Experience in administration of teams, formation and collaborators' training, acting as multiplier of the quality philosophy in administrative proceedings and productive.

.Expert in administration of units, acting in the start-up of machines, rehearsal and installation of new industrial plants, as well as work teams' formation, standardization of routines.

EXPERIENCE

.June 2007 to July 2013

CONVERGYS CUST.MGNT Jacksonville, FL

MasterCard Bilingual Call Specialist

Answer phones and respond to customer requests.

Provide customers with product and service information.

Identify, research, and resolve customer issues using the computer system.

Transfer customer calls to appropriate staff.

Follow-up on customer inquires not immediately resolved.

Analyze the requests of benefits for each model credit card. Inform clients of their rights and submit the claims to insurance companies make reimbursement of expenses.

Contact Banks and financial institutions to issue credit cards emergency and approval of sending additional money.

.December 2005 to June 2007

SHELTER ENTERPRISES CORP Margate, FL

Export Attendant

Acting as salesperson, customer services attendant, export of automotive parts.

Answer phones and respond to customer requests.

Sell product and place customer orders in computer system.

Identify, research, and resolve customer issues using the computer system.

Other duties as assigned.

ISO 9000-2000 QUALITY CONTROL SYSTEM During the period of August of 1988 to July of 2005, performance as Autonomous Consultant in Quality Assurance (ISO 9000-2000 System/Environment) and Lean - Industrial Productivity, in these companies: SENAI/RS, Tramontina S.A, Albarus ATH, Copesul S.A, Manufacturing Industries of furniture in Brazil Consulting activities included: Created new business process and procedures with ISO 9000-2000 coordinator and Quality Department to improve the overall corporate quality procedures and practices in areas including configuration management and manufacturing processes.

Lead the effort to develop an ISO 900-2000 compliant quality management system resulting in ISO 9000-2000 certification.

.October 1986 to August 1990

HERING TOYS AND MUSICAL INSTRUMENTS S.A AND TROL

Industrial Director

MAIN ACTIVITY: Responsible for overall manufacturing plant results.

Coordinate the production activities, warehouse /logistic, administrative controls, investment return, control inventory, operating profits, manufacturing budget results.

.January 1985 to January 1986

PORTO BELLO TILES

Industrial Engineer

MAIN ACTIVITY: Maintenance/ control the costs of machine installation and equipments, to value and to approve supplying payment, to inspect the quality in industrial plan, to plain assembly and equipments start-up.

June 1981 to September 1984

TABACOS BRASILEIROS LTDA Universal Leaf Corp

General Plant Manager

MAIN ACTIVITY: Responsible for overall manufacturing plant results.

Manager budget results, manager the purchase of inputs, assist international customers.

Manage the production section (employees, machines and inputs) and to obtain budget results.

.January 1970 to September 1980

CIA DE CIGARROS SOUZA CRUZ British American Tobacco

Superintendent of Manufacture

MAIN ACTIVITY: Responsible for industrial plant and to obtain budget resulted.

Plan productivity increase.

Plan new machine's installation and employees' training.

EDUCATION

Specialization in Administration of the Production - MCB -1980. Superior formation in the University Course of Operational Engineering, - PUC/RS - 1977.

- Complementary formation: Assessor/Lead Assessor - ISO 9000-2000 Batalas IQA- UK.

- Updating in Business Administration - CEPA/UFRGS 1991.

- Administration of the Total Quality Control - Lean TQM - IBQN/Fundatec - 1989.



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