+** (0-772******* / +346********

acvgcw@r.postjobfree.com

Able to travel internationally or relocate

References available upon request

Key areas of expertise: Salesforce CRM, Training, Project and Product Management, Staff Management, Translation

Currently studying for Salesforce.com Administrator certification

Excellent communication skills in Spanish and English

Action oriented, self-starter, problem solver

PROFESSIONAL EXPERIENCE

Head of Sales Support

GSMA – MOBILE TECHNOLOGY TRADE ASSOCIATION

April 2012 – Present

Responsible for the overall effectiveness of all sales processes on Salesforce.com – opportunities, leads, accounts, reports, exhibitions, products, sales orders, inventory

Contributing to new projects and helping PMs in the development of these projects on Salesforce.com

Contribute to integration projects such as Online Event Manual, Sponsorship implementation, floorplanlive and digital products into Salesforce.com

In charge of creating sales revenue reports and dashboards on Salesforce.com for departmental use and analysis

Experience with recognised project management methodologies and monitoring SFDC assignments

Provide technical support and train different departments on best practices on SFDC

Optimise users’ habits and flows, proactively making recommendations to improve SFDC processes

Conduct testing in Sandbox, reporting defects

Key achievements: managing the year-on-year sales rebooking process for Mobile World Congress (MWC) in Barcelona and Mobile World Congress Shanghai (MWCS). Recognition Awards won while colleagues were on sick leave at MWC 2014 and 2015. Self-teaching Salesforce reporting and data analysis. Third recognition award in March 2016 for successful collaboration across departments (Event Operations) and problem solving.

Spanish Content Moderator

TRIPADVISOR – TRAVEL WEBSITE

August 2011 - November 2011 (contractor)

Updating members' files on existing databases (personal data, location, duplicate listings)

Using Salesforce.com – client data and cases

Communicating and networking with clients and other team members based in the USA and the UK via telephone, email, social media, meetings and conference calls

Working from home

Key achievements: all projects were delivered in time. After an initial 2 month contract I was offered to stay for a further 4 weeks to help clear backlog, being selected to do so out of a team of 3.

Primary School Teacher – Key Stage 2

FREELANCE – VISITING TEACHER IN LONDON, UK

May 2010 – May 2011

Lesson Planning – short, medium and long term

Teaching the National Curriculum subjects in accordance with school policies

Working closely with the Year Leader and other year group colleagues and teaching assistants to provide a safe, happy and stimulating learning environment for pupils

Producing reports as required for parents and class teachers

Key achievements: putting into practice everything learned, applying new strategies and teaching techniques according to the classroom given. Implementing inclusion methods so that children of all levels were catered for.

Chief Translator - English to Spanish

YOUTHINMIND – MENTAL HEALTH NON-PROFIT ORGANISATION

2002 – 2011 (several different contracts)

Proofreading medical questionnaires in both English and Spanish

Reading through original material and rewriting it in Spanish, ensuring that the meaning of the source text is retained

Using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used

Researching medical and scientific phraseology to find the correct translation

Key achievements: delivering all assignments within the suggested time lines. Becoming the main translator for the organisation for all Spanish language translations.

EDUCATION AND COURSES

SEPT 09 - AUG 10

London

PGCE with Modern Foreign Languages at Goldsmiths College, University of London

Postgraduate certificate in Education - Primary School. Passing skills tests.

Delivering lessons while training at different schools. Successful placements in 3 schools

in London, UK. Learning about the National Curriculum. Writing and passing

an end-of-the-year thesis.

SEPT 04 - SEPT 07

Madrid

BA Hons (High 2.1) Spanish & Latin American Studies at Goldsmiths College, University of London

Portuguese levels 2 & 3. Spanish level 4. Translation for Professional Purposes

Course – focus on medical, legal, scientific, literary and technical documents.

Final dissertation on Gender Violence – grade A

2015 – London

2014 – London

TEFL World 50-hour TEFL certificate, self-study

The New Manager course at GSMA

2013 – London

2012 – London

Leadership Vs Management course at GSMA

Introduction to Project Management course at GSMA

Intermediate Excel course at GSMA

LANGUAGES

Spanish

Native – Fluent

English

Fluent

Portuguese

Intermediate

IT SKILLS

Office Management

SalesForce.com, SharePoint, Lync, Google Docs, Office 360, Focalpoint

Microsoft Office

Word, Excel, Power Point and Outlook

Internet

Social Networks, Weblogs, Research

Contact this candidate