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Customer Service Management

Location:
Douglasville, GA
Salary:
60,000
Posted:
June 27, 2016

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Resume:

DESMOND CARRINGTON

404-***-****

**** ****** ****

Douglasville, GA 30135

acvgct@r.postjobfree.com

Seeking Position As:

Project Manager

Determined and committed Professional with 15 years of experience in Electrical/Mechanical component Management, Plant Construction Coordinator, IT consulting, technical support, low voltage wiring. Energetic, self-motivated professional who has demonstrated expertise in Mechanical Maintenance Management, wiring installation, and electrical repair. Team oriented specialist with exceptional skills in leadership, oral and written communication, training, coaching, and documentation. Project Management champion performs tasks with due diligence, integrity and delivers excellent work within time and budget constraints consistently.

Production Management

Electrical Mechanical Integration Management

Maintenance Scheduling

Installation and Maintenance of pneumonic, hydraulic, and mechanical industrial machinery

PROFESSIONAL EXPERIENCE

Ashford University

Full-Time Student 2014-Current

San Diego, CA

Full-time Undergraduate Online Student

Project Management Degree with a specialization in Industrial Plant Management

Deerland Enzymes

Mechanical Technician 2013-2014

Kennesaw, GA

Management of Carpentry, Welding, and HVAC Contractors, Construction Budget, Safety Adherence, and Completion Timelines

Installation and maintenance of pneumonic, hydraulic, and mechanical industrial machinery

Installation of most electrical devices: lights, cameras, generators, power converters, a/c outlets, relays, switches, etc.

Troubleshooting electrical, mechanical, HVAC systems to determine cause and solutions for malfunctions

Assist in engineering design and implementation of new assembly equipment to increase production while maintaining product integrity

Design and Implementation of weekly, monthly maintenance checklists and procedures to prevent future maintenance issues

Frazer, L.T.D.

Interior Electrician 2013-Aug

Houston, TX

Installation and Maintenance all industrial machinery (Pneumatic, Hydraulic, and Control Driven)

Assist Production lines is in set-up and operation of production line machinery to ensure the best quality product in the least amount of time

Repair of all electrical devices: lights, control switches, a/c outlets, relays, switches, etc.

Troubleshooting electrical and mechanical components to determine and cause and solutions for malfunctions

Online Air Balancing

Air Balancer 2012-2013

Houston, TX

Commercial HVAC Testing and Reporting to Project Engineers

Blue Print reading

Measured Commercial Air Handlers and Exhaust Fans for airflow output of all types

Verified that HVAC equipment was installed with proper equipment, and produced the correct output as specified in the Mechanical Blueprints submitted by the project engineer(s)

Balanced airflow on all grills on each HVAC unit to ensure that the air supply was distributed evenly

Heaven Sent Grocery Delivery

Part Owner/Founder/Entrepreneur 2010-2012

Houston, TX

Medallion Certified by the Harris County and the City of Houston for food delivery

108% of sales goals for first 6 months in business

Created and implemented customer service standards and policies built on excellence

Conducted interviews, hiring and training of all employees

Handled all accounting and records to allow hiring of six non-revenue generating employees

Created successful and scalable business model, which included sales/business development strategy that enabled long-term customer relationships, residual revenue and referrals

AT&T

Premises/ Connect Technician 2008-2010

Marietta, GA

Installation and maintenance of Network Cabling and Outlet installation

Minimized system /hardware downtime and ensured Commercial customers were very satisfied with the overall performance of their network performance on surveys executed by AT&T representatives.

Provided support for AT&T Commercial customers using Cisco routers.

VOIP call center installations to include peripherals such as: Network Printers and VPN access servicing up to 2000 employees on the network.

Used diagnostic and test equipment for problem solving; performed security patching and hardware and software installation, as well as quality checks on systems for operation recorded in detailed report analysis format to my manager.

Tracked and monitored system performance issues and other technical concerns.

Developed internal processes and procedures to increase efficiency and output for customers.

US Army

Combat Engineer 1999-2007

Fort Sam, TX; Graphenville, Germany

Wide array of duties as an Army engineer.

Oversaw construction of all building projects in security zones with both military and civilian contractor components

Designed, installed, and maintained all internet networks while in a field settings.

Set-up networks within extreme time restraints using limited resources at times and minute budgets

Completed tasks including data migration, infrastructure replacement, and desktop support

Compaq Computers

Custom Builder

Houston, TX 1997-1999

Custom Builder-built custom systems to customer’s specifications

Duties consisted of custom building corporate desktops to customer specifications to include all programming, processing, and memory specifications.

EDUCATION

Ashford University-San Diego, CA Present

Project Management Full-Time Student Online

Prairie View A&M University-Prairie View, TX 1999-2002

Civil Engineering Associates Degree

Barbara Jordan High School for Careers-Houston, TX May 1997

Diploma Received (AP Math Courses, graduated Top 10%)

REFERENCES:

Overseer James Chandelor 404-***-****

Tim Weatherspoon (Deerland Manager) 678-***-****

Williams McKinney (ATT-Lead Network Technician) 770-***-****

Captain James Johnson (US Army-Unit Commander) 214-***-****



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