JOHN SILVA

*** **** ******, ****** *****, UNION CITY, NEW JERSEY, 07087 917-***-**** acvgb7@r.postjobfree.com

WORK EXPERIENCE

EJE RETAIL, NEWARK, NJ

Supervisor

Manage retail staff, including cashiers and runners

Coordinate breaks and lunches to ensure appropriate sales coverage at all times

Store closing duties including, closing registers, sending sales report to the office

HALLMARK AVIATION SERVICES/VIRGIN ATLANTIC, NEWARK, NJ

Passenger Service Agent July 2014 - Present

• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.

• Examine passenger documentation to determine destinations and to assign boarding passes.

• Provide boarding or disembarking assistance to passengers needing special assistance.

• Check baggage and cargo and direct passengers to designated locations for loading.

• Assist VIP passengers from arrival to departure, from opening their limousine door to checking their bags. This assists VIP passengers bypass checking in at the airline counter, allowing them more time at the Club House (Virgin Atlantic Lounge).

• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.

• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.

• Determine or facilitate seating arrangements.

• Baggage Agent duties, using the universal system World Tracer. Duties include processing missing luggage claims when necessary, forwarding delayed luggage set up for delivery and end of shift reporting to managers, supervisors and headquarters.

GATEWAY SECURITY, NEWARK, NJ

Customer Care Representative May 2014 - January 2015

• Familiar with Newark Liberty International Airport and surrounding areas, order to facilitating lodging arrangements, ground transportation and terminal guidance.

• Assigned to various posts at Newark Liberty Airport as needed throughout a shift.

• Provide assistance and guidance to passengers during Newark Liberty Airport Monorail renovation project.

FURNISHED HABITAT, NEW YORK, NY

Real Estate Agent October 2013 - April 2014

• Present purchase offers to sellers for consideration.

• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

• Interview clients to determine what kinds of properties they are seeking.

• Coordinate property closings, overseeing signing of documents and disbursement of funds.

• Generate lists of properties that are compatible with buyers' needs and financial resources.

• Coordinate appointments to show homes to prospective buyers.

• Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.

• Rent or lease properties on behalf of clients.

• Visit properties to assess them before showing them to clients.

MANHATTAN MANAGEMENT GROUP, NEW YORK, NY

Real Estate Sales Agent September 2012 - October 2013

• Assist domestic as well as international clients with luxury short-term apartment leasing in New York City

• Work closely with relocation specialists to locate apartments per their client's specifications

• Advertise and market apartment listings, including photographing apartments

• Establish and maintain relationships with landlords and management companies

• Arrange appointments for apartment viewings

CENTURY 21, NEW YORK, NY

Apartment Showing Agent May 2010 - November 2010

• Preview apartments in order to photograph and prepare apartment for viewing

• Accompany prospective tenant to each apartment and provide unit, building and neighborhood information.

MACY’S, NEW YORK, NY

Sales Associate (Temporary position) October 2010 - December 2010

• Greet customers and ascertain what each customer wants or needs.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Place special orders or call other stores to find desired items.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Exchange merchandise for customers and accept returns.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

BLOOMINGDALE’S, NEW YORK, NY

Sales Associate/Supervisor May 2008 - March 2010

• Greet customers and ascertain what each customer wants or needs.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Maintain records related to sales.

• Place special orders or call other stores to find desired items.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Exchange merchandise for customers and accept returns.

• Help customers try on or fit merchandise.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Estimate cost of repair or alteration of merchandise.

CONCORD MORTGAGE CORPORATION, NEW YORK, NY

Mortgage Agent February 2007 - July 2007

• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

• Review loan agreements to ensure that they are complete and accurate according to policy.

• Stay abreast of new types of loans and other financial services and products to better meet customers' needs.

AWARDS

Recipient of The Personal Care Incentive Event 2016

Location: Zurich, Switzerland

EDUCATION

MEMORIAL HIGH SCHOOL, WEST NEW YORK, NJ

High School Diploma, Jun 1987

ADDITIONAL SKILLS

• Fluent in Spanish (Professional Level)

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