AJAY VOHRA

**** ******** ****, acvgar@r.postjobfree.com

San Antonio, TX 78255 918-***-****(M)

Summary

Experienced goal oriented Delivery Manager with over 20 years’ experience in developing, implementing & managing business processes, IT / ERP / SAP solutions and the Software Development Life Cycle (SDLC) for customized application development

Proven ability to proactively identify, investigate, diagnose, resolve client issues and implement new or re-engineer existing business processes to improve customer satisfaction while decreasing cost

Formally trained in Lean Six Sigma, Project Management, Agile SCRUM methodologies; Certified Facilitator

Successfully managed over 15 highly visible projects with a budget range of $50,000 to $16,000,000

Excellent track record of converting legacy systems into ERP platforms and standard costing modules

Industry domains include brokerage & investment, education, job orders, food & beverage equipment, telecommunications, cloud hosting and food processing

Key Skills

Program / Project Management Scrum Master Process / Technical Documentation

Cross Functional Management Best Practice Training / Coaching / Facilitation

Risk Management Change Management Continuous Process Improvement

Lean Engineering / Six Sigma Requirements Analysis Business Process Re-Engineering

Resource Management Configuration Management Database Design (RDBMS)

Software Development Business & IT Planning SAP R/3, MM/PP

Selected Accomplishments

Managed State IT programs, and Financial Service programs to implement new solutions with changing market conditions as well as product enhancements, using Agile Methodologies

Assisted the PMO in implementing revised methodologies, automation, upgrades and process changes

Researched information for managerial decision making, maximizing use as an SME

Managed multi-million dollar projects up to $16,000,000

Created and implemented transition plans to evaluate multiple project models, templates, and practices for from the legacy orgs to define the go-forward models

Led 9 Operational Excellence projects in infrastructure, implementing business processes and ERP solutions based on changing market conditions, resulting in an annualized savings of $90,000,000

Applied continuous process improvement using Lean Engineering & Six Sigma methodology generating savings up to an average 10% per project

Assessed/Developed/Implemented individual plant’s Best Practices protocols, processes and standards from PPM through Lean/Agile deployment, optimizing processes by 47%

Implemented Early Management initiatives, Root Cause analysis and Value Stream Mapping

Developed/Maintained Engineering labor standards, maximizing labor resource effectiveness. Applied Kaizen principles by conducing numerous cross-functional events increasing labor efficiency by 33%, and saving several locations an average of $6,000,000/year

Developed/Presented Paper and web based training programs for different levels of management across different processes; applied Lean & Six Sigma methodologies and set goals increasing productivity by 40%

Applied Value Stream Mapping methodologies resulting in increased profitability by reducing waste, raising the bar on quality standards and increasing yield by 2%

Developed Production Databases creating an easily customizable end product for multiple locations based on requirements & market conditions resulting in onsite vendor savings of $1,200,000 in a span of 4 years

Created documentation to recommend improvements and/or identify assets for retirement, replacement or out-sourcing for cost savings resulting in alternative solutions saving $16,000,000 in 3 years

Participated in product development and quality enhancement strategies. Results: Reduced errors to fewer than 1%, greatly increased records management and quality of ERP system; enhanced product performance; increased manpower utilization by 27%; decreased production times on orders processing by 54%, winning the prestigious Quality Circle Award for Performance

Trained/Mentored new project managers and engineers facilitating meaningful development and help them identify and achieve their personal potential

Taught undergraduate classes in Database Management, Negotiations, International Business and Organizational Behavior & Leadership. Repeatedly invited back to teach additional sections while providing an enhanced learning experience using new method and technology

Education / Training

Certified Facilitator – Achieve Global

Six Sigma and Lean Engineering

Can Agile Systems be Lean? – Research Paper, Oklahoma State University, Stillwater, OK

Organizational Management – John Hopkins Leadership Institute

ITIL

Certified SCRUM Master and PMP trained

OKLAHOMA STATE UNIVERSITY, Stillwater, OK

MS, Management Information Systems; MS, Industrial Engineering & Project Management

UNIVERSITY OF CENTRAL OKLAHOMA, Edmond, OK

BBA, Operations Management

Computer Applications and Languages

Applications: SAP R/3 4.6C, 4.7, ECC 6.0, 3C Logistics, MS Office, MS Project, MS Visio, EASE, UMTS, Dream Weaver, FrontPage, XML, Oracle, JD Edwards One World, SPSS, Answer Tree, Quick Aviation, Project Server, SharePoint 2010, Remedy, Remedy On Demand/Footprint, Version One, Clarity, RTC, Artemis, Daptiv, Innotas

Languages: Visual Basic, FORTRAN and Java

Experience

Role: Project/Program Delivery

S3, PRG Client: USAA, San Antonio, TX Industry: Investment & Banking

Project Description/Scope: Mobile DDoS, Claims in P&C 11/2015 – 05/2016

Project Description/Scope: Brokerage Platform Development 10/2012 – 12/2013

Environment: Java, JavaScript, HTML5, SQL, .Net, VBA, SharePoint, MS Visio, MS Project, Artemis & RTC

External Vendors: Charles River, Cognizant, TCS, HCL, and AGS

Effectively managed a Claims applications in the P&C area as a Sr. Scrum Master in five distributed teams

Effectively managed a Mobile application for Distributed Denial of Service as Scrum Master

Actively worked with the PMO and served as a high level PM in the USAA enterprise team

Actively worked with project financials and created detailed reports to compare actuals to budget, worked through change as needed to fine tune budget as the project moved forward

Directed Brokerage projects, base lined scope, schedule and budget; reported progress to the E-Team

Defined and implemented revised project methodologies, working with key leaders and partners to ensure full adoption in terms of governance, risk and compliance

Applied advanced knowledge of business, products and processes, and managed change

Monitored project execution to deliver incremental business value

Conveyed each project's critical path and proactively managed activities towards the project's benefit

Collaborated on creative alternatives to project challenges, and led SMEs to mitigate project risk

Role: Sr Delivery Manager 02/2015 – 11/2015

CIBER, Client: TWC, Austin, TX, AARP – Washington DC Industry: Unemployment/Retirement Benefits

Project Description/Scope:

Environment: Java, JavaScript, HTML5, SQL, .Net, VBA, MS Visio, MS Project, HP-AGM/ALM

Provided senior-level delivery support in a lead/mentor role to the Project Management team and as a functional liaison between IT and client divisions and departments; made presentations to the E-Team

Planned, managed, and implemented multiple IT projects in a wide variety of business units and programs

Managed the project life cycle related to the development and implementation of new or improved systems, services, and processes to ensure delivery within the three prescribed bounds of project management - time, cost, and scope

Applied professional principles, techniques and best practices; and adhered to the Software Development Life Cycle (SDLC)

Worked with SMs and PMs to set up agile project plans for entire duration of the project

Negotiated with and managed vendors, internal and virtual resources and participants needed to achieve project goals

Coached, mentored, motivated and supervised project team members and contractors

Role: Program Manager 05/2014 – 02/2015

Client: EZCORP, Austin, TX Industry: Pawn & Financial Services

Project Description/Scope: Financial Services Platform Development

Environment: Java, JavaScript, HTML5, SQL, .Net, VBA, SharePoint, MS Visio, MS Project, Innotas

External Vendors: Cigniti, Cognizant

Mentored new incumbents into the PMO

Directed & managed the Financial Services program to implement new services and enhancements using SDLC aided by cloud and on premise systems, using a combination of agile and waterfall methodologies

Estimated and negotiated resources and participants needed to achieve project goals, bring-in additional consultants as necessary

Developed and delivered progress reports, proposals, requirements documentation, and presentations.

Proactively managed changes in project scope, identify potential risk, and devised contingency plans

Defined project success criteria and disseminate them to involved parties throughout project life cycle

Conducted post-project reviews and lessons learned sessions

Developed best practices and tools for project execution and management

Role: Sr. Project Manager 01/2014 – 3/2014

Client: Copart, Dallas, TX Industry: Auto Auctions

Project Description/Scope: SAP Integration

Environment: SAP, Java, JavaScript, HTML5, SQL, .Net, VBA, SharePoint, MS Visio, MS Project, Daptiv

Managed stringent deadlines and coordinated with the different project teams

Created and tracked program plans, milestones, deliverables, and budget to build POS systems

Lead project status meetings for the integration of SAP systems with Legacy systems in stakeholder, executive and team meetings, as well as managed workgroups

Created an Issue Management plan and coordinated with IT Directors and Business Managers for resolutions and escalations

Worked with the PMO to build a change control processes

Estimated project skill requirements with Leads and Managers

Conducted team evaluations, resolved budget constraints, and set plans to mitigate risk

Role: Sr. Project Manager 8/2012 – 10/2012

Raushan Technologies, Client: Wal-Mart, Bentonville, AR Industry: Retail

Project Description/Scope: POS System Development

Environment: JavaScript, HTML5, SQL, .Net, VBA, SAAS, SharePoint 2010, MS Visio, Remedy, and Clarity

Provided hands-on guidance to PMs and BAs leading enterprise-wide projects in POS systems, including learning and performance management system

Extensive used Clarity and Open Work Bench for Project tracking

Built financials including cost plans, budgets approvals and burn rate calculations

Built cross functional teams from multiple vendors

Interacted with customers on a daily basis and presented status to executives on a regular basis

Role: Scrum Master 3/2012 – 6/2012

SkillStorm, Client: Rackspace Hosting, San Antonio, TX Industry: Cloud Hosting

Project Description/Scope: Salesforce.com Portal Development

Environment: Apex, JavaScript, HTML5, SQL, .Net, VBA, SAAS, SharePoint 2010, MS Project, MS Visio, Remedy, Salesforce.com, Version One and Clarity

Certified Scrum Master – Internal qualification

Defined and delivered release plans and project schedules.

Applied best project management practices based on SCRUM Agile methodologies and ensured the practice of core agile principles of collaboration, prioritization, accountability and visibility

Prioritized infrastructure & network changes, new customer releases, and technical debt versus new value stories requiring empathy and respect for the technical challenges

Worked with technology & product teams to test & implement ideas, and collaborated at executive level

Communicated effectively across multiple groups such as technical, marketing & business development

Facilitated meetings on potential problems and worked to mitigate risks, remove impediments and prevent distractions from delivering the sprint goal

Role: Sr. Project Manager 4/2011 – 2/2012

PTG, Client: Alamo College, NW Vista Campus, San Antonio, TX Industry: Education

Project Description/Scope: IT Project Management

Environment: CF8/9, JavaScript, HTML5, SQL, .Net, VBA, SAAS, SharePoint 2010, MS Project, MS Visio, Remedy, RemedyOnDemand

Helped define business solutions packages based on Six Sigma and Lean business process principles

Directed the work of technical teams; Articulated project goals and scope, translated business needs into system requirements, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones

Managed software systems development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support

Participated in competitive bid teams and RFP responses

Created cost-benefit analyses and ROI assessments used decision-making on proposed IT projects

Utilized effective change control practices to manage scope, timelines and budgets

Drafted and submitted budget proposals, and recommended subsequent budget changes as necessary

Performed risk assessment and documented risk mitigation plans and contingency procedures with the project team and maintain throughout life of the project

Created end-user and technical documentation and trained users on BMC Footprint helpdesk application

Completed necessary quality reviews for contract delivery

Role: Sr. Project Manager / Project Lead 7/2006 – 11/2010

Role: Project Manager Consultant 1/2006 – 7/2006

Client: Tyson Foods Inc., Springdale, AR Industry: Poultry & Prepared Foods

Project Description/Scope: SAP ECC 6.0, 3C Implementation. Process Engineering Applications

Environment: SAP R/3 4.6/6, 3C Logistics, VBA, SAS, SQL, MS Project, MS Visio, CAD

Assisted the PMO in infrastructure updates, implementing automation, upgrades and process changes

Served as Corporate Consultant to study product data and analyze statistical information; create dimensional modeling scenarios, web based solutions, and detailed reports for management decision

Updated, developed and implemented business processes in 3C Logistics leading to individual location’s Best Practice, from PPM through Six Sigma, Lean/Agile Deployment, Process Optimization, KPI Improvements, Early Management, Root Cause analysis, Value Stream Mapping and reliability standards; implementation the full life cycle of 3C standard costing module at twelve individual locations

Led the implementation of MM Module in Ver. R/3 4.6, and the integration of business requirements into SAP best practices. Actively involved in the rollout phase at nine individual locations

Performed gap analysis between client requirements and SAP R/3, and determined alternatives

Facilitated numerous training sessions to train members of management at several plants on several applications such as SAP-MM, production databases, standard costing in 3C, lean engineering and Six Sigma; conducted numerous Kaizen events on standard costing

Worked with SAP R/3 6.0 HRM and PM modules to create staffing plans and manage maintenance activities at several plant locations

Role: Engineering Manager 7/2005 – 12/2005

Client: Drake Air, Tulsa OK Industry: Aircraft Parts MRO

Project Description/Scope: Implementation of SAP R/3 4.6C, BPR for aircraft parts

Environment: SAP R/3 4.6, SQL, VBA, MS Project, MS Visio, CAD, Quick Aviation

Business process re-engineering/repair of components to OEM specs used in heat transfer, fluid systems, electrical & hydraulic actuators, ducting components, oil coolers and fuel heaters in aircrafts & helicopters

Involved in full life cycle of SAP PP implementation

Created ECM and DMS processes, month-end SAP PRODUCTION activity closure procedures

Prepared functional specifications for reports

Validated test procedures, managed technical documentation and provided approvals/coordination support

Adjunct Faculty 1/2000 – 7/2006

Oklahoma State University Tulsa, OK

Assisted in Best Practice research – Aircraft Engines Wiring Harnesses – Tinker AFB

Developed Material Handling Equipment and storage systems for large aircraft components – major CPI/lean effort – Tinker AFB

Developed standardized collaborative training documents for RFPs and data exchange – Tinker AFB

Taught undergraduate classes – Introduction to Engineering, Database Management, Negotiations and Labor Relations, International Management, Organizational Behavior and Leadership

Developed material for a Sales and Relationship Management book for graduate course-work

Role: Network Engineer 6/2000 – 7/2001

Client: William Communications, Tulsa, OK Industry: Telecommunications

Project Description/Scope: Database Development

Environment: VBA, XML, MS Project, MS Visio, Access, Excel

Developed and maintained long-haul network databases and network maps in several functional areas such as marketing, capacity management, engineering planning, etc.

Planned and forecasted for efficient network deployment

Role: Industrial Engineer 8/1986 – 7/1991, 8/1993 – 7/1995

Role: Assoc. Project Manager 8/1995 – 7/1998

Client: Larsen and Toubro Ltd, Mumbai, India

Industry: Heavy Engineering / Food and Cement Processing Equipment

Managed projects up to $2 Million - Setup plants to manufacture food/beverages and dairy products

Manufactured components of nuclear processing equipment; job/component orders in heavy engineering, food/beverage, dairy and satellite launch vehicles

Quality Circle Member – participated in product development and quality enhancement strategies

Trained and mentored several new incumbents into successful engineers

Completed 24 months of plant management training with latest trends in the engineering industry

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