Lynetta J. Cooper

*** ******* **. ***. *

Rochester, NY 14611

585-***-****

acvg8x@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated, self-motivated Office Professional with over 10 years of Customer Service and Call Center experience.

• Recognized for meeting and exceeding company monthly goals on a consistent basis.

• Possess exceptional organizational, problem solving, and communication skills.

• Dependable and people oriented, able to productively manage heavy workloads while maintaining high quality standards.

• Exceptional attention to detail

• Possess the ability to train new hires and work unsupervised.

Key skills include:

• Proficient with Microsoft Word, Excel, Internet

• Scheduling

• Customer Relations

• Loan Processing / Mortgage Closing

• Type 60 wpm / 700 keystrokes numerical

• Payment Specialist

• Training

EMPLOYMENT

SUTHERLAND GLOBAL SERVICES ROCHESTER NY 2011-2016

Positions: Customer Service Case Manager

Responsible for ticket distribution and payment to sellers account after sale

of tickets, managed sellers’ accounts.

AT&T Technical support

Responsible for answering consumers inbound calls for repairs of modems, phones, tv applications and set up using a work flow system.

JP MORGAN CHASE BANK, Rochester, NY 2001- 2008

Position: Loan Originations Officer

Responsible for all office procedures and processing and underwriting mortgages to ensure integrity of confidential information and mortgage loans. Prepared and oversee closing documents from origin to completion for closing purposes. Funded mortgage accounts for closings.

AI WARRANTY SERVICES, Orlando, Fl 2000-2001

Position: Payment specialist/ insurance claimant

Solely responsible for insurance payments to warranty claims. To organize batches and records using excel to access and process files on/off site. Transferring information for underwriting and insurance payment purposes.