Christina R. Gipson

*** *. ***** ** *** **

Kansas City, MO 64114

acvg7u@r.postjobfree.com

407-***-****

Objective:

Challenging position in Administrative/Secretarial Services where my

clerical and customer

relations experience can be fully utilized to improve customer

satisfaction and enhance the

company brand name.

CVS Caremark November 2015 – April 2016

Assist members with prescription benefits through Aetna

Maintain medication changes in coverages

Contact pharmacies as well as doctors offices for claim information

Educate members on how there benefits are handled and changes that may come about based on medications.

Foot Locker January 2015- May 2016

Stock and restock shoes

Greet customers

Cash wrap

Assist with audits that may occur at the store periodically

Make sure all merchandise is properly priced or marked down regularly

Make sure all customers have a great in store experience and

also provide the best knowledge on products that are sold in our

stores

Synchrony Financial October 2014- June 2015

Take incoming calls in regards to credit card accounts.

Take payments

Speak with both the customer and store associates in regards

to rewards points for credit cards

E-Finance Support November 2011-April 2012

Customer Service Representative

Assistant customers with finishing applications for pay day

loan online.

Complete bank and job verification process in order for loan

approvals.

Send out as well as receive emails in regards to questions

or concerns about status of loan process as well as verification

problems.

AMG Services April 2012- September 2012

Customer Service Representative

Take inbound and outbound calls for online loan company (United Cash

Loans).

Assist customers with filling out the application for the loan they

applied for.

Make changes to applications.

Work alongside with marketing companies and theirexisting customers that

have applied on marketing websites such as Money Mutual.

Showing Time

Real Estate Appointment Setter January 2011- Present

Inbound Appointment Setter For Real Estate

Answer high volume inbound calls from Real Estate agents.

Make changes to listings

Make phone calls to home owners and to other showing /listing agents

to schedule

and reschedule appointments

Vince Carter’s

Hostess April 2010-August 2010

Greets and welcome guests

Take phone calls

Sell small souvenirs.

Maintain room availability in the restaurant.

United States Air Force June 2008-August 2009

Knowledge Operator Specialist

Develop spreadsheets for over 200 people for health and awareness in

squadrons.

Specialized in Microsoft Excel, Powerpoint, Sharepoint, Outlook, and

also Word.

Supplied information to callers and recorded messages.

Data Entry

Answered large amounts of inbound calls and made numerous outbound calls.

Send emails to Flight commanders and entire squadrons about any events and

other important things upcoming in the squadron.

Forever XXI March 2006-May 2008

Sales Associate

Maintain store cleanliness.

Great and assist customers.

Answer phones and take messages.

Supply valuable assistance and customer service to all.

Place apparel in designated areas of the store.

Areas of Expertise:

Customer Service Management

Teambuilding & Training

Client Support

Customer Satisfaction

Sharepoint

Knowledge of Microsoft Tools

Word

Excel

PowerPoint

Outlook

References available upon request

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