Deborah L. Roberts, MHA, BSN, BS, RN, CNOR

**** *. ****** **., *******, Arizona 85032

Mobile: 602-***-**** Email: acvg5o@r.postjobfree.com

PROFESSIONAL SUMMARY

Proficient Administrative Leader with strong healthcare experience including 10 years of Senior Leadership experience directing the successful operations of all phases and functions of Peri Operative services. A results-driven health care leader known to drive front-line operations, strategic planning, organizational development, continuous process improvement, service line growth and improvement, productivity management, mentoring and education, recruitment and retention, multi-departmental capital budget development, strong physician collaboration, exceptional leadership ability, and a proven record of implementing change to increase growth in areas of strategic and financial benefit.

SKILLS

Lean Thinking Performance Improvement

System Integration Customer Satisfaction

Expansion/Renovation Projects Relationship Development & Retention

Collaboration Communication

Physician Relations Conflict Resolution

PROFESSIONAL EXPERIENCE

Banner Casa Grande Medical Center, Casa Grande, Arizona August 2015 – April 2016

Director Peri Operative Services

Leadership direction and management of Inpatient Surgery, Pre-Op / PACU, Ambulatory surgery, Pre Assessment, Endoscopy, Surgery Scheduling, and CSPD in a 177 bed acute care hospital.

Improved operational efficiency utilizing lean processes.

Successful implementation of new Da Vinci Robotic program.

Developed Peri-Operative redesign resulting in improved on time starts, turnover times, surgeon block utilization, and increased OR scheduling capacity.

Created operating standards for productivity to achieve budgeted target.

Assessment of capital budget expenditure for multi-specialties and product line development encompassing Orthopedics, Total Joints, GYN, General, Robotics, and Urology.

Executed an Operating Room Management Council (ORM) including surgeons, anesthesiologists, administration, directors and staff to resolve issues, improve operational efficiencies, improve patient throughput, and improve customer and physician satisfaction.

Drove operational excellence in patient care delivery model resulting in reduced costs, improved service, increased quality outcomes, and retention of staff and physicians.

Spearheaded, designed guidelines and recruited physicians for block scheduling resulting in increased surgical volume.

John C. Lincoln North Mountain, Phoenix, Arizona June 2011- May 2015

Senior Director Peri Operative Services

Leadership direction and management of Level I Trauma Inpatient Surgery, Pre-Op / PACU, Outpatient surgery, Pre Assessment, Endoscopy, Surgery Centralized Scheduling, and CSPD in a 281 bed acute care hospital.

Led Perioperative team for full integration of 5 hospitals under single provider number.

Improved operational efficiency utilizing lean processes and daily management system.

Clinical Project Management of a 10 million dollar surgical expansion of 2 OR suites and 1 Hybrid operating room. Development of equipment budget, organization, and management of resources.

Developed Peri-Operative redesign resulting in improved on time starts, turnover times, SCIP measures, surgeon block utilization, and increased OR scheduling capacity.

Increased orthopedic volume 30%, Neuro volume 40%, and Endoscopy volume 49.8% over past fiscal year.

Remodeled OR Call program, ensuing improved employee and physician satisfaction, and a savings of $52,000 annually.

Improved employee satisfaction measured by Work Group engagement survey at scores above the 75th percentile compared to national benchmark data from year prior.

Raised the bar in customer service, implemented e-scheduling and improved overall efficiencies to significantly decrease wait times and abandoned calls in Centralized Surgery Scheduling.

Executed operating standards for productivity achieving 2% savings under budget.

Performed inventory adjustment and sustained management, cost analysis, and standardization of supplies resulting in over a $500,000 savings in a six month period of time.

Assessment of capital budget expenditure for multi-specialties and product line development encompassing Orthopedics, Total Joints, Neuro / Spine, CV, Hearts, GYN, ENT, General, Plastics, Robotics, and Urology.

Established Operating Room Management Council (ORM) including surgeons, anesthesiologists, administration, directors and staff to resolve issues and improve operational efficiencies.

Internal auditor for DNV accreditation.

John C. Lincoln North Mountain, Phoenix, Arizona March 2010 – June 2011

Clinical Director of North Mountain Out Patient Surgery Center

Direct oversight and operational management of Multi – Specialty Surgery Center.

Organization of direct daily activities within ambulatory surgery, ensuring efficient patient flow, staffing and physician satisfaction.

Performed analysis and adjustment of productivity targets achieving organizational financial goals and maintaining quality.

Standardized procedures and improved efficiency of surgical room setup, turnovers and first A.M. starts.

Increased organizational focus on patient safety by embedding a “culture of safety.”

Demonstrated increased surgical volume by improving relationships with surgeons and enhancing operational efficiency and staff competency.

Implemented modified block scheduling to increase volume and recruit physicians.

Banner Thunderbird Medical Center, Glendale, Arizona January 2008 – March 2010

Sr. Director of Nursing Peri Operative Services

Leadership direction and management of Inpatient Surgery, Pre-Op / PACU, PATs, Endoscopy and CSPD in a 600 bed acute care hospital.

Project Management lead for a 9 million dollar expansion of 2 OR suites and 2 Hybrid operating rooms. Assisted with development of budget, organized and managed resources.

Drove operational excellence in patient care delivery model resulting in reduced costs, improved service, increased quality outcomes, and retention of staff and physicians.

Spearheaded, designed guidelines and recruited physicians for block scheduling resulting in increased 11% surgical volume over past fiscal year.

Mentored and coached direct management team to productivity tool to meet budgeted salaries.

Improved employee satisfaction measured by Gallup scores in top quartile from year prior.

SCIP System Leader for Banner Thunderbird Facility and active participant of multiple quality teams.

Oversight of capital budget expenditure for multi-specialties which included Orthopedics, Total Joints, Neuro / Spine, CV, Open Hearts, GYN, ENT, General, Plastics, Robotics, and Urology.

Scottsdale Health Care Osborn, Scottsdale, Arizona August 2004– December 2007

Clinical Director Peri Operative Services

Leadership direction and management of Level I Trauma Inpatient Surgery, Pre – Op / PACU, Outpatient Surgery, SPD, and Centralized surgery scheduling.

Implementation and development of new neuro and trauma on call program resulting in the elimination of 8 RN travelers, reduction of RN turnover rate from 23% to 7%, improved patient safety, and increased employee and physician satisfaction.

Optimal utilization of human resources, strategic planning, recruitment of staff for patient care services and programs.

Oversight and planning of capital budget for multi-specialties which included Orthopedics, Total Joints, Neuro / Spine, CV, Open Hearts, GYN, ENT, General, Plastics, Robotics, and Urology.

Clinical Project Manager for new operating room suites at Scottsdale Thompson Peak Hospital. Participated in strategic planning and budgeting process, service line development, instrumentation, equipment and management of resources.

Scottsdale Health Care Shea, Scottsdale, Arizona July 2000 – August 2004

Manager Piper Outpatient Surgery Center

Leadership direction and management of Multi - Specialty Outpatient Surgery center.

Organization of direct daily activities within ambulatory surgery, ensuring efficient patient flow, staffing and physician satisfaction.

Monitored and improved quality of patient care consistent with Joint commission standards.

Process improvement and data analysis of quality measures.

Magnet Champion – coached, educated and led multi departments in journey towards achievement of Magnet Accreditation.

Facilitated standard productivity measures to meet organizational financial goals.

Met state and all regulatory compliance for ASCs.

EDUCATION

Grand Canyon University, Phoenix, Arizona

Bachelors of Science in Nursing

University of St. Francis, Joliet, Illinois

Masters in Health Care Administration

Grand Canyon University, Phoenix, Arizona

Bachelors of Science Applied Management

Phoenix College, Phoenix, Arizona

Associate of Arts Degree Nursing

LICENSURE

Current Arizona RN License – compact multi state

CERTIFICATIONS

CNOR 12/2021 – current

BLS 08/2017

MEMBERSHIPS

AORN – Association of Operating Room Nurses

AZSCORN – Arizona State council of Operating room Nurses

AzONE – Arizona Organization of Nurse Executives

OTHER

2010 Recipient of Banner Best Award for Overall Improvement of Operational Efficiencies for Peri Operative Services within seven states.

American Society of PeriAnesthesia Nurses President’s Certificate of Appreciation

References Furnished Upon Request

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