LUCY PICCIRILLO

** ****** *****

Brampton, ON L*P 1P4

416-***-****

acvg5m@r.postjobfree.com

Objective: To obtain and gain a challenging and fulfilling position that will continue personal and professional growth and advancement.

Summary of Qualifications

15 years of work experience in an insurance environment.

Strong computer skills; proficient in Microsoft Word, Excel, Outlook and Internet

Demonstrates punctuality and professionalism

Pleasant and patient telephone conduct

Ability to prioritize work and meet deadlines

Excellent communication skills

Ability to work independently and as part of a team

Exhibit judgment and discretion

Loyal, honest and hard working individual, fast learner, motivated to learn and excel

Professional Work Experience

Customer Care Representative 2014 – 2015

Winmar Property Restorations, Toronto/Brampton, ON

Liaison between the Insurance Company, Insured and Project Manager

Respond to all calls by days’ end

Upload Photos on XA, CR and Z drive

Upload Photos, Inspection Reports and Authorization forms to EME files

Upload Post Tear Out Photos and Inspection Reports to all General files

Sit with PM on office day with print out from XA for file status. PM to hand to GM weekly.

Invoice files utilizing Quickbooks Software

Call/email trades on behalf of PM as requested

Process file when go ahead given – scope and authorization form to client. Collect deductible when necessary.

Process files for production after authorization form received from customer for PM.

Print out current estimate, trades quotes etc.

Book appointments on behalf of PM.

Communicates with executive, administrative and line management personnel to gather or convey relevant information.

CC PM on every email sent.

Communicate with the PM if a task was not completed as requested.

Pending files need to be addressed on a weekly basis or when able to do so.

Communicate to the PM on every note that comes into the company, assist PM to complete and answer notes a timely fashion.

Handle all administrative overflow on a daily basis

Assist other departments with their overflow of work

Assist administrative department with staff is away, on vacation or sick

Assist management with any requests that they might have

Photocopy, Scan and Email documents as required

Property Claims Adjuster 2008 – 2013

Crawford & Company (Canada) Inc. Mississauga, ON

Handle Property residential losses (Ontario)

Full Handle Atlantic property losses. (Field adjuster handles loss, control adjuster on claim)

Day-to-day interaction with customers, vendors, and other adjusters

Authority threshold on claims is $65,000.00

Carry file count in the range of 100 Desk Claims

First point of contact with all parties involved in the claim and control the file direction

Work on various software programs simultaneously, e.g. Xactanalysis, CMS, Outlook, on a daily basis

Have been recognized by management, and insured’s for excellent work/outstanding customer service. Letters received from CEO commending a great job.

Secretary/Receptionist 2000 – 2008

McLarens Canada, International Loss Adjusters & Surveyors, Mississauga, ON

Responded to incoming calls/faxes, as well as culling incoming/outgoing mail

Responsible for all claim inquiry calls for taxi policies

Provided reception and secretarial support to management

Maintain office filing system

Create and maintain taxi claims

Open AB/BI sub files as required

General office maintenance

Created, entered and reviewed new claims and files for insurance adjusters

Prepared correspondence as required

Member of the organizing team for events as required

Prepared daily and monthly bank reconciliations and maintained monthly bank statements for accounts

Education & Training

CIP Designation Humber College/Employer 2013

Courses Completed to Date

Principles & Practices

Automobile Insurance

Introduction to Personal Lines

Essentials of Loss Adjusting

Bodily Injury

Property

Business Management Humber College 1998

Office Legal Administration George Brown College 1996

High School Father John Redmond 1994

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