***** ****** ***. ***# ***, Cleveland, OH *****

Kita Taylor

Objective

To obtain a position in customer service where I can effectively utilize my 15 years of expertise to improve customer satisfaction in a challenging environment to achieve the corporate goals.

Experience

December 2012-October 2015

General Electric

East Cleveland, Ohio

Customer Financial Service Representative

Manage assigned portfolio of average $5MM to meet past due and collection objectives

Communicate with customers, sales dept., distribution and other teams to identify and resolve problems

Reconcile accounts and provide supporting documentation such as proof of delivery and purchase orders

Resolve customer deductions by working with different department and ensuring that all claims were properly coded to identify deduction type

September 2011-August 2012

Litigation management

Mayfield Heights, OH

Record Acquisition Representative

Providing legal support in collection of medical records

Actively follow-up on outstanding record request

97% productivity rate, handling over 37 outgoing calls daily

August 1999-October 2009

OfficeMax Contact Center

Mentor, OH

Customer Service Expeditor Representative

Research and problem solving

Communicating with customer and delivery center to ensure customer satisfaction

Responsible to meeting deadlines on completed cases/60 or more cases closed daily

Education

Lakeland Community College

Interests

Some coursework completed

Teamwork Award

References

References are available on request.

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