Louisville, Kentucky

540-***-****

JILL ELSWICK

SUMMARY

Twenty-plus years of experience including freelance writing, proofreading, editing, and teaching. Topics have included employee benefits, human resources, health care, business conference programming, and university relations. Strong skills in administrative work; good communicator; detailed oriented; fast learner.

EXPERIENCE

December 2014 to present

Various temporary agencies: Roanoke, Virginia and Louisville, Kentucky

ADMINISTRATIVE ASSISTANT

Call center: Handle up to 80 calls per day from insurance plan providers. Answer questions about claims and benefits eligibility.

Freight center: Prepare outbound manifests for fast-paced less-than-truckload carrier. Process bills of lading and customs papers for Canadian-bound freight.

Employee assistance program (EAP): Perform telephone intake responsibilities for an EAP based in Louisville, Kentucky and operating nationally with federal employer clients. Schedule appointments and maintain appointment calendar. Ensure paperwork is complete.

EAP: Recruit new counselor affiliates under strict budget restraints and urgent conditions.

EAP: Proofread and edit psychological reports for the Louisville Metro Police Department.

EAP: Update marketing and training materials, using writing, design, and research skills.

EAP: Develop, addendums, correspondence, and documents for use in communication with counselors and participants.

March 2005 to Present

Jill Elswick Writing Services, Louisville, Kentucky

FREELANCE WRITER AND CONFERENCE PROGRAMMER

Write trade journal articles, advertorials, executive bylines, surveys, newsletters, marketing copy, and social media posts for clients.

2005-2011: Serve as content strategist, copywriter, and speaker recruiter for Benefits Forum & Expo, the Employee Benefit Adviser Summit, several smaller benefits conferences, and a few conferences held by The Economist magazine.

Partial client list: SourceMedia (publisher of Employee Benefit News, U.S. Banker, and American Banker); Modern Media Partners; Guardian Life Insurance Company of America; MassMutual; The Economist; Wall Street Journal; and Virginia Tech.

Proofread written material following either Associated Press style or the Chicago Manual of Style, whichever is indicated.

For Virginia Tech, write university relations articles and use Vocus to develop media lists and pitch stories on behalf of Outreach and International Affairs.

November 1999 to March 2005

SourceMedia, Washington, D.C.

SENIOR EDITOR, EMPLOYEE BENEFIT NEWS

Write 200+ bylined stories about employee benefits to a national audience of 60,000 human resources and employee benefits professionals. The magazine was published 14 times per year and also had a web presence with a twice-weekly e-newsletter and online posting.

Develop a database of contacts in the employee benefits field, including human resource professionals at Fortune 500 companies and small businesses, legislators, legal experts, health care policy experts, retirement plan policy experts, business leaders, and entrepreneurs.

Edit twice-weekly e-mail and online newsletter, Benefitnews.com Connect, and supervised the contributions of two assistant editors.

February 1997 to October 1999

Virginia Tech, Blacksburg, Virginia

INTERIM EDITOR, Virginia Tech Magazine

Produce three issues of Virginia Tech Magazine Spring, Summer, and Fall.

Maintain story budget. Develop story ideas. Write stories. Assign stories to writers. Edit stories.

Procure photographs. Use photograph database. Work closely with staff photographers for cover stories and features.

Provide layout to graphic designers. Proofread final product and sent to publisher.

Write and send monthly email newsletter, VT NetLetter, to alumni.

UNIVERSITY RELATIONS SPECIALIST, Alumni Association

Design and write newsletters, flyers, and postcards for 140+ alumni chapters.

Coordinate with chapter volunteers to get copy submissions in on time to advertise events.

Maintain daily production calendar of projects to be printed on in-house offset press.

Use Adobe suite of software.

UNIVERSITY RELATIONS SPECIALIST, Media Building

Write news articles for the faculty newspaper and the quarterly alumni magazine.

July 1995 to May 1997

Customer Access Resources, Raleigh, North Carolina

MARKETING ASSISTANT

Provide administrative support to the sales and marketing team. Design and write employee newsletter, Total Access.

August 1990 to May 1994

North Carolina State University, Raleigh, North Carolina

TEACHING ASSISTANT AND STUDENT-ATHLETE ENGLISH TUTOR

EDUCATION

2015 Walden University, Minneapolis, Minnesota

Master of Science in Media Psychology

1996 North Carolina State University, Raleigh, North Carolina

Master of Arts in English Literature

1989 James Madison University, Harrisonburg, Virginia

Bachelor of Arts in English

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