Objective:

US Citizen: Seeking a position as a Desktop Support Analyst to apply the skills I have acquired and to continue to learn and grow with an exceptional company. Highly driven, self-motivated individual experienced in planning, execution and completion of diverse projects.

Summary

Fast learner that can retain information in minimal time

Maintains professionalism with excellent work ethics

Thorough knowledge of Windows Operating Systems (ME, 2000, XP, Server 2000/2003, Vista), Word Perfect, Adobe Acrobat, Microsoft Office 2003 – 2016 (Word, Excel, Access, PowerPoint, Outlook)

Experience with Active Directory, diagnosing computer malfunctions and problems, Communicating with system through operator commands

Experience and training in Unix/Linux and Network Administration

Direct Experience with the Remedy, Heat, and AutoTask Helpdesk Application

Experience in designing, creating and maintaining a business network with over 50 employees.

Experience with using command line to conduct processes in a windows environment

Thorough knowledge of DNS (Domain Name System), DHCP (Dynamic Host Configuration Protocol), TCP/IP (Transmission Control Protocol/Internet Protocol)

Experience troubleshooting, configuring and maintaining Cisco routers and switches

Experience with analyzing network traffic

Experience with creating and utilizing virtual environment (VMware)

Work Experience:

Jodhpuri, Flower Gardens International LLC (Contract) February 2016 – May 2016

Parsippany, NJ

IT Coordinator:

Job Description: Maintain and Monitor the entire company’s technical infrastructure. Map out all equipment on the network and upgrade any necessary hardware or software that will increase the company’s productivity and efficiency. In addition, assist users in accessing and resolving computer hardware, software, network and applications problems. Also provide technical, operations and training support for PC's to end users either by e-mail, telephone, Web Portal or desk-side relative to desktop hardware and software. Configure and install desktop PC's, resolve hardware/software issues, troubleshoot connectivity issues, and ensure user satisfaction.

Primary Purpose for Contract:

Upgrade two Dell PowerEdge 2900 Servers (Windows 2003) – File Server and Mas90 Server

Upgrade all Windows 7 Pro. computers to windows 10

Roll out any Windows XP computers and replace with Dell OptiPlex 3020

Upgrade shipping room PC’s (Dell Vostro Windows XP) along with labeling and shipping software (Quelidi, Loftware, BtoB vison)

Miscellaneous Responsibilities/Duties

Provide network and help desk support for all end users including telephone support to internal staff.

Assist with the installation of both hardware and software.

Diagnose and fix both hardware and software problems.

Assist with managing user network accounts for new hires, changes and terminations.

Assist with enforcing IT standards and educating employees about compliance issues.

Maintain user, server, and network documentation.

Coordinate with vendors to repair warranty items. Identify, track and escalate severe issues and problems trends to upper tier support and/or management.

Work Experience:

OutSourceMyIT March 2015 – February 2016

Fairfield, NJ

Desktop Analyst:

Job Description: Support Small to medium size companies, ranging from 600-700 users. Resolved any technical issues user might face on a daily basis. Provide both remote and onsite support when necessary. Responsibilities include the following:

Provided support through remote access using Kaseya

Experience with AutoTask Ticketing System

Used AVG Virus/Malware protection to maintain security

Installed and configured security camera systems

Experience with fiber coax, Cat5, Cat6 cabling and terminating.

Troubleshoot any issues regarding Microsoft Office programs -Version 2007-2016 (Word, Excel, PowerPoint, Outlook, Access, Lync)

Managed email services with different Email Hosting Platforms- Sherweb, Godaddy, 1and1

oCreated and set up emails for each user using Microsoft Outlook

oConfigured email to phone setup for any device (POP, IMAP, Microsoft Exchange Active Sync)

oTroubleshoot any issues regarding emails or any email service such as outlook.

Maintain and configured any issues regarding any brand of printers

oSetup and installed new printers along with updating drivers if necessary.

oSetup scan to email, and scan to folder

oExperience with Kyocera, Brother, Ricoh, HP, Dell, Cannon, Epson, Samsung, Toshiba.

Experience with Intronis cloud backup and recovery

oBacked up and managed every company’s servers, Recovered lost data if necessary

Maintained all windows and software updates

Managed and configured firmware updates on company routers

oMostly experience with Dell Sonic Wall T540

oCreated and configured Virtual Personal Networks

Installed or repaired any hardware related issues pertaining to computers, laptop, monitors, or printers

oReplaced any failed hardware (motherboards, power supply, hard drives, etc.)

oInstalled any computer add-ons such as graphics cards, RAM, dual monitors etc.)

Experience using Active Directory- creating and deleting users, configuring group policies, delegate control for each organizational unit, changing and resetting passwords.

Work Experience:

Mercedes-Benz USA, LLC September 2013 – March 2015 Montvale, NJ

Help desk Analyst:

Job Description: Support Customer with installing and upgrading software and support and resolve any technical issues customer faces on their daily operation. The primary focuses are to resolve technical issues to minimize operational disruptions. Responsibilities include the following:

Perform restores for users as needed in the event of data loss

Reset passwords, unlock accounts and modify user information when requested

Create username, reset password and give user writes with Active Directory.

Using Outlook, enabled items, calendar appointments, out-of-office message, email groups with rights, created PST folders, email accounts, and updated security patches.

Train new employees of proper procedures to perform each task

Documented all trouble ticket information into Remedy System

Installed hardware and software as needed for computers and printers

Repaired and configure network printers

Performed both hardware and software installations for Dell products while doing major PC rollout.

Install software or perform updates. Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction

Work Experience:

Realogy Holdings Corp. March 2012 – September 2013

Madison, NJ

Help Desk Analyst:

Job Description: web/phone/email work supporting national offices & branches such as Cold Well Banker, Century 21, and Sotheby’s.

Provide troubleshooting support through telephone and remote connection to all employees within company divisions across the United States.

Provide support within Microsoft Exchange including Outlook with Zimbra and Webmail access.

Assist employees with mobile handheld devices including e-mail setup within iPhone, iPad, Droid, and Blackberry.

Provide support within LAN/WAN, Wi-Fi, and VPN connectivity issues.

Resolve issues such as: password issues, Local vs Global/Network printing problems, peripherals, Remote Access {RAS-VPN}, log-ins, IDs, Access issues, etc.

Support multiple domains consisting of approximately 40,000+ end users.

Reset end user passwords for network and proprietary applications

Troubleshoot connectivity issues including single workstation, printers, entire site/branch, or application using Windows Remote Desktop Connection, VNC Viewer, or Microsoft Net meeting.

Handle severity one issues as required including WAN/LAN troubleshooting.

Resolve issues with OUTLOOK (key), MS Office, Web Tools-Internet Explorer, Windows NT/XP/Vista/7, MacAfee Antivirus, Exchange, etc.

Education:

Passaic County Community College Paterson, NJ 07502

Major: Computer Science in A.S Degree (in progress)

The Technical Institute of America (Certifications in progress) New York, NY 10018

Extracurricular Activities:

Bridge to Success – Charity for underprivileged kids acvg1v@r.postjobfree.com

(Steven Bridgemohan CEO and Founder)

Mission Statement: We believe the future of this world lies in the hands of our children and grandchildren. So our primary focus would be to provide under privilege kids (ages 5-10) with the essential tools for success with each campaign.

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