Allan McCoy **** Elm St

East Troy, WI *****

262-***-**** acvfum@r.postjobfree.com

PROFILE

Solutions focused - I get satisfaction from making systems do what they are supposed to do.

Team oriented

I help people solve technical problems promptly, respectfully and without condescension, especially when the technical details are difficult to grasp.

SKILLS

AD account management

SCCM Remote support and software installation

MS Office Suite

Windows XP, 7, 8.1,10

HTML, ASPX

Deep Freeze

Cisco VPN

Configuration and maintenance of Cisco routers (ios) and switches (2900s) & HP switches

Visual Basic

Linux

FileWave software deployment server configuration and administration

Docmoto document management software administration

MAC OSX/Lion/leopard

Macintosh OS X Server configuration, administration and Managed Client setup

Backup configuration and administration, Retrospect, Tolis’ BRU, Time Machine, rsync, Carbon Copy Cloner

Remote desktop access software

Macintosh systems imaging using DeployStudio or Apple NetInstall

Configure and image Dual Boot OS X and Windows

VM software (VMWare, Parallels, VirtualBox) hosting Windows XP, Linux, Windows 7

CAD experience on both PC and Mac

HTML and CSS, some Perl & PHP

Programming in C, Basic, shell (Unix), Visual Basic for Applications (MS Office), Javascript, Livecode, others

Install, configure, administer Mac, Linux, Windows

Apple Certified

EXPERIENCE

Briggs & Stratton Desktop Support/TEKsystems January of 2015-?

IT Specialist - Service Delivery

Level 2 – 3 support.

Carroll University/Robert Half August of 2014-January of 2015

Application Support Specialist

Feith Business Process Management

TMA

Pharos Print management

Children’s Hospital of Wisconsin/Brooksource May of 2014

Apple Support Specialist, knowledge transfer and technician training.

Set up a Mobile Device Management system for iPads and MacBooks

Configured the MDM to provide remote location and remote wipe for managed devices

Briggs & Stratton Helpdesk and Operator/TEKsystems Dec. 2013-March 2014

Helpdesk phone and email support, Windows 7 & XP, Google Apps & email, AD account management (creation, password resets, OU adjustments), Cisco VoIP phone configuration

Operator, Tivoli Storage Manager tape load and unload, offsite storage and return

Operator, IBM tape load and unload, offsite storage and return

Operator, Promotes software updates per protocol for SAP (QA and Production environments), Unix, SAS.

IT Technician, Nev’s Ink, Inc. 2011-2013

Macintosh computer technician and IT support person

Administered 2 OS X servers, set up VPN, DHCP and internal DNS

Converted Retrospect backup system from tapes to Solid State Drives

Researched and implemented DocMoto document management system

Designed and implemented order input path for Microsoft Biztalk with custom exception handling

Designed and implemented XML editing application

iOS device support – iPads and iPhones

Supported Windows XP PCs, Windows 7 PCs and Windows 2003 servers

Remote support using Apple Remote Desktop, Microsoft Remote Desktop Connection, Logmein or VNC

Provided security checks for websites and emails.

Helpdesk Technician, SD-Waukesha/Robert Half Technologies 2010-2011

Hired as a basic computer technician and help desk person

Processed phone requests into the SchoolDude ticket system, handling some

Handled SchoolDude tickets, escalating when necessary

Provided hardware and software support in 20 plus district buildings

Windows XP support

New computer installs

Basic server admin operations - joining to Active Directory, setting OUs, etc.

District Technician, Greendale School District; Greendale, WI 1998-2009

Hardware/software support by phone, email or in person using ticket system

Provided security checks for websites and emails.

Added the task of server administrator for up to a dozen OS X servers as the district brought in more technology, all account creation, maintenance, Managed Client (group policies)

Responsible for the support of over 900 systems, 50/50 desktop and laptop, Macs and some Windows XP/98 PCs in 5 buildings

Phone configuration Cisco VoIP UCC

Maintained and configured firewalls, network routers, switches, and WWAN

Shell scripting

System imaging

Server OS updates and rebuilds

EDUCATION

University of Wisconsin-Madison Applied Math, Engineering and Physics, 3 yrs

Waukesha County Technical College, Waukesha, WI Basic and advanced courses in both Linux Administration and Cisco Networking

OTHER

Chairman of the WiscNet Security Working Group 2006-2008

President of the East Troy Library Board 2010, 2011, 2015

Free computer tutoring through the East Troy Library

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