Betty Aponte

ADMINISTRATIVE

ASSISTANT

*** ******* ******

Weston, FL 33326

787-***-****

acvftr@r.postjobfree.com

PROFESSIONAL PROFILE

Highly motivated Administrative

Support professional with a solid

background in the insurance field and

top management. Experience working

in fast-paced environments

demanding strong organizational,

technical and interpersonal skills.

Trustworthy, ethical, and discreet;

committed to superior customer

service. Accustomed to handling

sensitive, confidential records.

Confident and poised in interactions

of individuals at all levels. Detail-

oriented and resourceful in completing

projects; able to multi-task effectively.

Flexible and versatile – able to

maintain a sense of humor under

pressure. Thrive in deadline-driven

environments. Excellent team-

building skills.

EDUCATION

Benedict Schools of

Languages and Commerce

Hato Rey, Puerto Rico

Secretarial and Word Processing

Technical Degree 11/1991

SKILLS

Fully Bilingual: English/Spanish

Computer programs:

Microsoft Office, Internet

Professional Organizer

Problem solver

Fast learner

Resourceful

EXPERIENCE

Administrative Assistant to Insurance Agent

Elvin Ruiz Santoni

San Juan, Puerto Rico 3/2009 - 1/2016

Receive policy renewals for all Dwelling and Miscellaneous policies Communication with insurance companies and clients Dwelling policy renewals to corresponding mortgage banks monthly Request Letter of Payments of Miscellaneous policies to the company, and send to corresponding banks Prepare new Dwelling policies, and quote miscellaneous policies in computer system Follow up all commission payments to Insurance Agent Maintain clients’ and policy files and data base updated at all times

Reduced homeowner policy cancellations from 30% to 2% (due only to cancellations requested by the client). This improved greatly the insurance agent’s monthly commissions. Professional Organizer (Specializing in Offices)

Self-Employed

San Juan, Puerto Rico 2006 - 3/2009

Create customized organizing system (work area, contacts, and agenda) Evaluation and/or re-organization of filing system Declutter desk work surfaces and drawers Filing assistance Administrative Assistant to Popular Insurance, Inc. Chairman of the Board and also former President of MAPFRE PRAICO Insurance Company

Rafael A. Roca

Hato Rey, Puerto Rico 2000 - 2006

Attend and screen all calls (U.S., Europe, Central America, and local) Manage business agenda Dictated, written, or composed correspondence Personal and confidential matters Translations of documents (English/Spanish, Spanish/English) Greet visitors Travel planning and arrangements Open, sort and distribute incoming mail and assist in out-going mail Maintain general files

Administrative Assistant to the Claims Department (VP, Supervisor, and Claim Analysts) AON Barros & Carrión

Hato Rey, Puerto Rico 5/2000 - 6/2000 (Temporary) Follow-up on claim cases opened by claim analysts by obtaining from the insurance companies and/or agencies (P.R. and U.S.) information such as claim numbers, adjuster, status and legal representation Mailings to insurance companies and/or agencies, and to the insured Request additional documents when ones in file are incomplete for processing claim Prepare and mail legal referral to the insured Greet and direct visitors to the corresponding Claims Processor Administrative Assistant to the VP & GM

Sara Lee Branded Apparel Caribbean / Hanes Caribbean Cataño, Puerto Rico 3/1999 - 6/1999 (Temporary)

Attend and screen all calls (U.S., Europe, Central America, and local) Manage business agenda Dictated, written, or composed correspondence Reports and presentations Expense reports Personal and confidential matters Stock inventories and data entry collected Minutes of all meetings Translations of documents (English/Spanish, Spanish/English) Greet visitors Travel planning and arrangements Open, sort and distribute incoming mail and assist in out-going mail Maintain general files

In charge of all matters related to office machines Established procedures and forms for employee requisitions, suppliers’ quotations, purchasing, receiving materials, and delivery to the employees. Organized supplies storage area and implemented the use of a detailed inventory.

Administrative Assistant to the VP & GM

Wometco de Puerto Rico / Baskin Robbins

San Juan, Puerto Rico 12/1998 - 2/1999 (Temporary) Attend and screen all calls (U.S., Europe, Central America, and local) Manage business agenda Dictated, written, or composed correspondence Reports and presentations Expense reports Personal and confidential matters Minutes of all meetings Translations of documents (English/Spanish, Spanish/English) Travel planning and arrangements Open, sort and distribute incoming mail and in out-going mail Maintain general files In charge of all matters related to office machines Administrative Assistant to the VP & GM (also at the time, President of the Puerto Rico Products’ Association) Perry Products Co. of Puerto Rico

Cataño, Puerto Rico 5/1994 - 4/1996

Attend and screen all calls (U.S., Europe, Central America, and local) Manage business agenda Dictated, written, or composed correspondence Reports and presentations Personal and confidential matters Inventories and data entry collected Minutes of all meetings Translations of documents (English/Spanish, Spanish/English) Greet visitors Travel planning and arrangements Open, sort and distribute incoming mail and assist in out-going mail Maintain general files Stock inventories twice a year In charge of all matters related to office machines

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