JORGE EPIFANIO

EXPERIENCE

March **** – Today Real Life Technologies Lisbon, Portugal

Operations Manager of a Cisco Gold Partner

Responsible for the Services Department: Project Management Team, Network Operations Center, Logistics, Field Services, Service Level Management Team, Outsourcing and Managed Services.

Responsible for the Channel/Partnerships and for the Training Center.

Objectives: Build high performance Service Operations team; Help create new department strategy and Service Operations business model; Drive excellent customer service and high renewal rate; Build strong partnerships and successful cross-department service delivery model;

Sep 2003 – March 2008 Telindus/Belgacom Lisbon, Portugal

Networking Solutions Archictect - CCIE #11935

Designing, configuring and installing projects in IP Telephony, Routing & Switching and Security.

Helping Pre Sales Department on RFI/RFQs

Business Development of Cisco Solutions

Jan 2002 – Jan 2003 Cisco Systems Inc. San Jose CA, USA

Software Engineer – System Tester

Testing Security and VPN features (IOS software).

Hands on experience with the complete portfolio of Cisco Systems.

May 1999 – Nov 2001 Siemens SA Lisbon, Portugal

Network Planning Manager

Responsible for PDH/SDH/DWDM/IS-IS/RIP/RF/PtMultipoint Network Planning on all the Portuguese Service Providers.

Managing a group of 5 people, responsible for planning PDH/SDH, DWDM, RF, IS-IS, RIP, RF and Point to Multipoint networks.

Pre Sales System Engineer

Answering RFI/RFQs in SDH and DWDM.

Supporting Siemens Sales Department during customer meetings.

Technically supervising the migration of networks.

Using network planning tools to evaluate traffic and synchronization.

Developing network diagrams, implementation and migration procedures, test plans and case studies for the Portuguese ISPs.

Network Planning Trainer (SDH/DWDM)

Training international telecommunication companies on SDH network planning:

Eircom – Ireland

Belgacom – Belgium

Vodafone – Spain

Oct 1997 - May 1999 Siemens AG Munich, Germany

Trainer (SDH/DWDM)

Training Siemens World Wide customers and employees from more than 30 different countries. The training courses were focused on how to commission and configure SDH equipment from Marconi and Siemens, how to use management platforms and how to plan synchronization, traffic and the management network.

EDUCATION

1993-1997 University of Lisbon Lisbon, Portugal

BSc. Computer Science

2003 ISEG Lisbon, Portugal

Post-graduation - E-Business.

Fulbright Grantee San Francisco, USA

TECHNICAL TRAINING

SIEMENS, AG TOJ in SDH Planning Department – Berlin, Germany.

SIEMENS, AG TOJ in SDH Planning Department – Milan, Italy.

CISCO CCNP, CCDP and CCIE.

CISCO Engineering New-Hire Bootcamp – San Jose, CA – USA.

CISCO Test Technologies Bootcamp – San Jose, CA – USA.

Hands-On SNMP Course – Learning Tree.

Unix and Solaris Administration Workshop.

Training Instructor course – CEGOS Group.

Intercultural Pedagogical Model Course (5D Model) – CEGOS Group.

10 years of Cambridge School - First Certificate.

German Language Basic courses.

Fluent in Spanish, English and Portuguese

ITILV3 Foundation

acvft6@r.postjobfree.com

RUA ILHA DOS AMORES LOTE 4.12.A R/C ESQ • 1990 122 LISBOA, PORTUGAL • +351-*********

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