Palma M. Massaro

*** ********** ***, ****, ** ***63 acvfqm@r.postjobfree.com Cell: 803-***-****

Professional Profile

Energetic, effective professional seeking office manager position in a dental office or facility. A self-starter and team player with excellent organizational skills. Enthusiastic, patient, and diplomatic with polished telephone skills. Great attention to detail, positive attitude, and able to communicate with people of diverse backgrounds. Skills Summary

* General Office Skills * Insurance Billing * Eaglesoft, Softdent

* Marketing & Sales * Accounts receivable * Customer Service

* QuickBooks * Scheduling * Professional Presentations Professional Experience

Dr. Austin B. Meares, Columbia SC 6/2012 to 3/2016 – Office Coordinator. Welcome patients at check in, updating all information and reviewing office policies. Responsible for: all new patient phone calls, emails, insurance verification, accounts payable, accounts receivable, team scheduling, patient schedule optimization, appointment confirmations, office supplies, equipment / office maintenance, GCDA meeting list, employee timesheets, end of day balance sheet, end of day, month and year reports, bank deposit, and reports and taxes to our accountant. Always offered new ideas to better our marketing efficiency. Dr. Julia K. Mikell Columbia, SC 5/2009 – 6/2012 – Treatment Plan / Front Desk Coordinator. Daily tasks: primary telephone interaction with patients, minimalize openings in schedule, filing / pulling charts for the week, accounts receivable, assist with outside financing, make collection calls, submit insurance claims, and run the following reports: close of day, outstanding claims, daily, end of month and yearly close-outs. Bell Family Dentistry, Columbia, SC 1/2005 – 5/2009 – Treatment plan Coordinator. Assisted patients with outside financing for treatment. Daily tasks included telephone interaction with patients, filing, coordinating schedules, entered accounts receivable, external marketing, and chart auditing.

Dr. Marshall C Fields, Irmo, SC 1999 – 2004 – Treatment Plan Coordinator. Daily tasks: Confirm and fill schedules, coordinate office payroll, accounts receivable, end of month reports, and closure of 30-day past-due accounts. Assist in all operative procedures such as crowns, bridges, surgical extractions, cosmetic dentistry, impressions, and taking and pouring models. Assist with advising on custom shades selections, order all office dental supplies maintaining inventory control, and chart auditing. Carolina Construction of South Carolina, Columbia, SC 1998 – 1999 - Responsible for all accounts receivable/payable, and telephone interaction with customers. Maintained office inventory, billing for customers and builders, materials ordering for contractors. Dr. Thomas Trinkner, D.D.S., Columbia, SC 1996 – 1998 – Schedule/confirm appointments, address office correspondence, telephone interaction with patients, balance day sheets, make deposits, process insurance claims, and serve as Collections Coordinator. Spoto Family Dental Practice, Rochester, NY 1994 – 1996 – Processing of all insurance claims, accounts receivable, scheduling treatment plans, individual arrangements for overdue accounts, balancing day sheets, bank deposits, office supply ordering. Education

Continuing Education Course in Implantology – University of Buffalo, NY Office Organization Skills Seminar – Rochester, NY Stress Management Course – Rochester, NY

Dental Practice Management Course – ExperDent Dental Excellence Center, Columbia, SC