Drew B. Maruna

**** ******** ***** *-*** ● Olmsted Falls, Ohio 44138

440-***-**** cell

E-mail address: acvfie@r.postjobfree.com

Summary

Experienced Sales Professional with an extensive background in marketing, collecting, processing and presenting information and profits crucial to the development of sales, business growth strategies and operational decisions.

PROFESSIONAL EXPERIENCE

Barnes & Noble, Westlake, Ohio

Head Cashier 2015 to Present

Bargain Lead, Senior Bookseller 2011 To 2015

Provide outstanding customer service to a wide variety of clientele, including institutional and professional groups. Extensive use of BookMaster company-wide database to search for desired titles and upcoming releases. July 2013 and October 2015 Employee of the Month for excellence in service and schedule flexibility.

Prepare daily bank deposits, determine and reconcile cash register discrepancies, schedule change orders, represent store at local bank branch to facilitate additional change orders. Ensure proper funding for all registers in the store. Successfully perform cashier duties, including completing register reports and training new and seasonal hires.

Sell Barnes & Noble memberships and gift cards, consistently exceeding membership sales goal of 2.35%.

Full Bargain Lead duties assumed in 2014 to Fall 2015. Bargain Year-To-Date figures as of November 2015, increased bargain sales 10.95% over last year’s sales. Variance to 2015 Bargain Plan for Store of +12.98%. For the most recent quarter, Variance to Plan for Store was +17.58%, and an increase of 16.19% in sales vs. prior year.

Explain and demonstrate e-reader device Nook to customers and answer usage inquiries. Perform system and software updates to devices. Suggest warranty and complementary product options to purchasers. Lead Nook Simple Touch device classes and present technical product information in a simplified manner to new users.

Medical Mutual of Ohio, Cleveland, Ohio 1990 To 2009

Senior Underwriting Pricing Analyst 2006 To 2009

Provided variable group counts of 70,000+ member groups for COSE (Council of Smaller Enterprises) and Health Pool membership and calculate variable group count payment due to COSE per contract. Publish calculations to Finance in a timely manner to ensure checks are processed within the contract-specified timeframe.

Designed, generated and published monthly report packages consisting of more than 20 reports for chamber groups.

Generated small group and Carolina Care Plan proformas (12 business groups) to assist in determining the premium increase needed for renewing groups. Modify proformas based on different market segments.

Developed and modified high profile subscriber reporting functionality to assist Small Group Underwriting in investigating members with large-dollar claims or extraordinary loss ratio percentages.

Senior Marketplace Information Analyst 1999 to 2006

Market Research Analyst 1995 to 1999

Supervised department of 12 employees in the creation of monthly documents tracking net regional sales activity.

Developed and analyzed quarterly, monthly and special request reports that document membership, benefit, loss ratio, and premium and claims information for multiple departments.

Extensive use of Structured Query Language to derive information from membership and corporate IBM DB2 databases. Expert knowledge of field layouts, table structure and data definitions.

Lead reporting liaison with Information Systems support staff in developing MySalesTools intranet website.

Implemented system statewide and trained employees on use of MySalesTools.

Represented department in negotiations with Dun & Bradstreet and other data source vendors.

Computer Skills

Advanced knowledge of Microsoft Office 2007 products – Access, Excel, Outlook, PowerPoint, Word

Extensive use of Structured Query Language to capture data from IBM DB2 Database Management System

Education

University of Akron, Akron, Ohio

Master of Business Administration – coursework partially completed, 2003 through 2007

Cleveland State University, Cleveland, Ohio

Bachelor of Business Administration; June, 1989 Major: Marketing

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