Administrative Assistant Customer Service
Resume:
TRACY L. L. P. OWENS, A.S.
Petersburg, VA 23803
acvf9x@r.postjobfree.com
QUALIFICATIONS:
Experience in working with a diverse population, possess commendably creative problem solving skills, computer literate, demonstrate effective communication skills (oral & written), exhibit accurate math skills; ability to work well under pressure as a team player or as an individual in a fast paced environment, driven to complete tasks.
EMPLOYMENT HISTORY:
2015 to Present
Richard Bland College of William & Mary Petersburg, VA
Student Success Support
Support the students and Mentor’s in the Student Success Center on campus: administer test to the handicap, collect sign-in/out information, post appointments to Outlook calendar for Mentor’s, distribute mail, etc.; complete Excel spreadsheets for Mentor’s student information; PowerPoint presentations for educational purposes. Fulltime student, expecting to graduate May 2016.
2010 to Present
Missy’s Bail Bonding Petersburg, VA
Administrative Assistant
Performs a variety of support functions: handling phone calls, document scheduled court appearance appointments and filing; type letters, handle incoming correspondence, make copies of bonds and cosign signature sheets.
Assist the bail bond agent maintain regular contact with clients/co-signor, logging details about when clients with outstanding bonds; keep documents organized so that the agent is aware of upcoming court dates for clients, informing him immediately if a court date or check-in is missed and or a fugitive. Prepare monthly outstanding bail bonding reports, calculate the bonding fees, and submit report to the State Department of Criminal Justice Services.
2010
We Care Transportation Petersburg, VA
Billing Clerk
Operated multifunction phone system, answered calls and retrieved messages; calculated mileage, posted fees to Logisticare website, fax, copy forms and filed correspondences; schedule drivers for pickups and drop offs of customers, communicate with drivers for deliveries.
2009 - 2010
Visions Family Services, Inc. Petersburg, VA
Receptionist/ Program Implementer
Greet visitors, operated multifunction phone system, and record/distributed messages.
Prepared correspondences, including fliers, labels, envelopes, and other forms of communication.
Received payments for Lee & Lee Properties, Inc.
Provided administrative support Residential, Day Support, Intensive In-home Services, Administration and Maintenance Departments.
Assisted individuals with hygiene, ambulatory exercise skills; administer medication; documentation; prepare meals, safe and secure environment; transported/supported individuals during community activities.
2003 - 2005
State Department of Health (Abacus Temp Service) Richmond, VA
Radiological Health Program Department
Office Service Assistant/ File Clerk
Organized and updated filing system; filed legal correspondences and records, created new files; maintain multifunction phone system; post state fees/ payments to accounts for medical offices, and hospitals; ordered office supplies and furniture.
1988 – 1995
Crestar Bank Petersburg, VA
Bank Teller/ Loan Administrative Assistant
Provides services to customers by receiving deposits and loan payments, cashing checks; issuing savings withdrawals; selling cashier's checks, money order’s and savings bonds; answering multifunction phone.
Records transactions by logging cashier's checks, money order’s, and preparing currency transaction reports; cross-sell bank products; informing customers of new services and product promotions; directing customers to a branch representative, and completing safe-deposit box procedures.
Key timely and complete loan documentation retention, scanning and storage; date and document entry and accuracy. Adheres to policy and procedure.
EDUCATION and TRAINING:
Richard Bland College May Petersburg, VA
Associates in Science – Computer Science 2016
Moving Forward Agency Project (2011-2012) Petersburg, VA
Career Readiness – Silver Certificate
Goodwill Employment Center (2014) Petersburg, VA
REFERENCES:
Evanda Watts-Martinez, Ph.D.
Richard Bland College of William & Mary
Student Success Center
Donald Payton, ME.d.
Richard Bland College of William & Mary
Student Success Center
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