Professional Summary

An Enthusiastic HR professional with hands on experience in recruitment, payroll, statutory areas, (PF, ESI, PT, IT &TDS). Designing CTC & salary Break-up & general HR related areas.

Educational Qualifications

Course

Name of the Institution

Year of passing

S S L C

K V S Bangalore

1996

P U C

Hasnath Women’s College

1999

B.Com

Hasnath Women’s College

2003

Professional Training -- HR HOUSE [ Advanced Corporate Practical Training ]

Completed the corporate practical oriented training with hands on experience in HR Generalist areas covering –

Core HR Areas, Recruitment & Manpower Planning, Policy Implementation, Advanced Excel Reports, PMS, ERM.

Labour Laws, P.F., E.S.I & P.T, Payroll Processing, TDS, Tax Planning for Employees, CTC Designing.

Hands on Experience at HR HOUSE given exposure on the following areas:

Hands on Experien

Recruitment Areas Knowledge of interview scheduling and to keep a track on selected candidates with joining date and updating to the management.Sourcing, Screening & matching the Profiles based on MRF.

1.Joining Formalities and Settlement Process

Taking care of employee data base with regard to there date of appointment, address, telephone numbers, references, employee department, code number, PF number, ESI number and other personal details. (Collecting the relevant documents of previous employment).

Knowledge in drafting offer letters, appointment letters, confirmation letters, relieving letter and experience letters.

Monitoring relieving procedures and settlement considering exit interview forms, No due certificates and the amount due from the employee.

3. Statutory Areas & Payroll

Processing payroll and designing CTC with break-up of Gross salary,

Preparing summary of new joinees and resigned employees.

Delivering ‘Pay-slips’ with all statutory deductions & preparing ‘Summary of Pay-slips’ including leave calculations.

P.T., P.F., E.S.I., - Calculations & knowledge in remittances, filings - i.e., payment challans, annual returns & PF transfer / settlement forms.

Calculating Employees taxes, considering exemptions, savings &, deducting TDS in payslips & issuing ‘Form 16’.

4. General HR Areas

Good at implementing retention policies to reduce attrition and improve employee performance levels.

Knowledge in performance Appraisal process / TNA / Designing Employee hand book & policy implementation & MIS reports.

Professional Experience

1)Co. Name : Airtel Broadband & Telephone Services

Designation : Customer Support Executive

Period : June 2005 To February 2007

2)Co. Name : Standard Chartered Financial Services limited

Designation : MIS Executive

Period : September 2007 to April 2008

3)Co. Name : Australia and New Zealand Banking Group Limited

Designation : Claim Analyst & Onboarding HR

Period : April 2008 till April 2012

Job Profile

Airtel Broadband & Telephone Services:Joined as a customer care executive in June 2005. Profile involved providing end to end customer query resolution and orientation towards complete customer satisfaction. Was promoted as Team coordinate within a span of eighteen months in January 2006, profile included scheduling team activities and shifts. Also involved monitoring and assessing the team productivity & performance by generating relative reports and reinforcing the plan of action to the team. Held the same position till February 2007.

Responsibilities: Monitoring and maintaining Team performance trackers and activity reports. Supervising, motivating and developing team reward and recognition program Ensuring Training was conducted in the form of Tech-Talk sessions for knowledge transfer.Providing status reporting of team activities against the program plan and scheduleConducting Training sessions for new members of the team and ensuring effective delivery of customer service. Supervise & Monitor contract staff in terms of productivity & Employee orientation. Resolution of customer queries/complaints. Responsible for high quality service delivery, Queue Management & Compliance. High attention to detail, accuracy as well as customer service orientation. Leave Planning for the Team and optimization of resources against the work schedule. Performs administrative duties for Senior Managers.

Standard Chartered Financial Services limited: Was working as MIS executive from September 2007 to April 2008. Profile included handling Queries related to all types of Cards dispatch and delivery. Co-coordinating B/W the Courier agencies to ensure the SLA is achieved. Maintain the Data Bases of the daily Product report.

Responsibilities: Assist in matching of Cards .prepare summary report of day today cards production. Prepare NDR repost & sent it across to various branches. Ensure all the cards production & RTO cards are balanced, provide correct Audit report. Take personal responsibility & ownership of Risk matter & Escalate to line manager when require. Regularly meets with clients to keep current on business objectives. To critically examine the existing processes from lead origination to credit delivery and to initiate proactive control processes. Some examples are -

Document screening of NTB application received i.e. verification of data provided by the applicant borrower in the Loan application form

Borrower profiling Carrying out discrete checks (market reputation, links to political parties etc.)

Financial documents verification Verifying the genuineness of financial statements/Bank statements/ITR/Sales Tax Returns/Audit Reports/CA Certificates etc. provided by the applicant. i. KYC verification of the Company/Directors/Partners.

ii. Identify the operational risks associated in the above process flow and lay down a uniform practice across the vertical.

iii. Suggest remedial measures and also process improvements for better credit delivery.

iv. Implement the system of checks & balances to ensure compliance conformity e.g. role based activity checklist duly signed in every proposal file.

v. Establish tie ups with external agencies and review the performance periodically.

vi. Maintain close liaison with peer banks with regard to sharing of knowledge of frauds and malpractices happening in peer banks.

vii. Ensuring meticulous adherence to the laid down procedures and processes.

Australia and New Zealand Banking Group Limited:Worked as Claim analyst since April 2008 till April 2012. Profile involves handling case files for financial loan and mortgage processing. Timely phasing of the fund release.

Responsibilities: Support the process through delivering of high quality service to existing customers(processing transaction & A/c maintenance. providing support & assistance)Communicating with the stakeholders & the Branch to make the settlement happen on time. Make sure the customers profile & the data is updated .All related documents & required letters are collated. Involved in Handling Escalation, and achieving a relative reduction in the escalation percentage to continually improve the effective process of deliverables. Make sure all staffs quality & productivity was up to the business requirement. Update the team about the new process changes & make sure all is documented. In addition may be required to prepare complex and confidential documents and presentations, training of staff and functional areas & also solving routine/standard problems using prior knowledge/experience. Limited decision making authority, working within guidelines and direction but able to make decisions on planning own work and how to do it. Review the work of and/or mentor more junior staff.

Relationship Manager Responsibilities :Preparation of Post Sanction Documentation including Mortgage, Hypothecation, and the like. Compliance of Pre-Disbursement conditions as per sanction.Ensuring disbursement in compliance with sanction terms, within the stipulated TAT as per SLA, simultaneously performing due diligence keeping in mind the Banks interest. Compliance of regulatory guidelines including those prescribed by the Bank from time to time. Ensuring timely security creation and follow-up to ensure the security creation is done within the stipulated timelines.Registration of Charge. Ensuring accurate limit setup and opening of account.Ensuring timely Stock audit in all the eligible cases. Checking the veracity of System related entries before disbursement. Post Disbursement Monitoring including Monitoring the health of accounts by way of Stock Statements, inspection reports.

Extra Curricular Activities

Students Councellor in London School of Speech from March 2014 to Jan 2015.

Exposed to Language Training to various culture people including Indians

and other country students.

I hereby declare that that the above-furnished details are true with proven records.

Place :

Date : Signature

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