REGINALD PIERRE

***-** ***** ****, *******, New York 11432

347-***-****

acvf1j@r.postjobfree.com

IT HELP DESK SUPPORT

QUALIFICATIONS PROFILE

Technically adept and analytical professional, offering extensive experience in help desk support,

technical services, and troubleshooting. Skilled in configuration, installation, design, and implementation of

various systems and applications. Expert at setting priorities and providing strategic direction to ensure on-

time completion of simple to complex projects within specified deadlines. Effective communicator with well-

defined problem-solving and decision-making abilities.

AREAS OF EXPERTISE

Multi-Protocol Support End-User Support Systems Implementation Delivery Management

Productivity and Process Optimization Process Design and Streamlining Personnel Training and Leadership

TECHNICAL ACUMEN

Application Software

Microsoft Office Suite(Word, Excel, PowerPoint, and Outlook)

Windows Server Microsoft Exchange Microsoft Exchange Server

TCP/IP MacAfee Active Directory Group Policy User Support Firewalls

Operating Systems

Windows 2000/XP Professional/Vista/7/and Window 8.1, Basic Linux

Hardware

Printers Routers Cisco Routers

WORK HISTORY

PHYSICAL MEDICINE AND REHABILITATION, JAMAICA, NY

Assistant Manager - Mar 2010-Present

IT Systems Manager - Oct 2009-Mar 2010

- Carry out several administrative tasks, such as file organization, technical troubleshooting, phone

message delivery, medical appointments scheduling, minutes of the meeting preparation, and insurance

coverage maintenance

- Preside over training on computer management for the secretary

- Render oversight to the collection and coordination of the flow of internal and external information

- Ensure accuracy in creating and completing several reports and documents to future references

- Provide excellent helpdesk support to end users and perform systematic network assessment

Career Highlights:

- Received promotion as assistant manager in March 2010 by exemplifying exceptional work

performance

- Efficiently managed the entire operations of the new office technologies, leading to continuous

improvement of operational efficiency

STAR SECURITY INC., NEW YORK, NY

Technical Support Representative - Sep 2007-Mar 2009

- Maintained direct interaction with clients through telephone, fax, email, and online to monitor the

optimal performance of all applications

- Utilized technical proficiency in effective providing outstanding quality-based technical support

- Displayed adeptness in providing excellent Tier 1 support, including all necessary troubleshooting

- Quickly responded to all inbound call regarding technical issues and concerns

- Took charge of overseeing and approving security compliance activities of third parties, which included

assessments, inquires, contractual agreements, and information release requests

KBI DEFENDER SECURITY INC., QUEENS, NY

Night IT Operations Center Analyst - Oct 2006-Jan 2007

- Demonstrated effectiveness in troubleshooting customers technical alarm over the phone and addressed

all customer's questions and issues

- Handled all customer inbound phone calls for false alarm callbacks, alarm test placement, and

information request response

- Gathered and presented alarm history while guaranteeing consistent update of the information

- Spearheaded the development and maintenance of information security policies, standards, process,

and other documentation

- Accurately prepared and submitted supporting documents as evidence to complete the annual user

access review

- Assumed full responsibility in monitoring, tracking, reporting, and escalating outstanding remediation

items to ensure on-time completion

EDUCATION

Bachelor in Business Economics and Social Science - In Progress (Expected Completion: Date)

QUEENS COLLEGE, FLUSHING, NY

General Education - Jun 2011

QUEENSBOROUGH COMMUNITY COLLEGE, BAYSIDE, NY

Relevant Coursework:

Information Technology Microcomputer Applications Management Spreadsheet Application

PROFESSIONAL TRAINING

CompTIA A+

CompTIA Networking +

Cisco Certified Network Associate (CCNA)

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