Felix Pena

Bronx, NY

acvevn@r.postjobfree.com - 929-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

COURT AIDE

NYS Unified Court System - New York, NY - March 2016 to Present Responsibilities

Deliver mail to different dept in the court house

answer switchboard and direct calls to personal

transport files and documents form different court houses stock supplies, send outgoing mail, Data entry, stamps letters, and more Office supplies delivery driver

WB MASON - Bronx, NY - August 2015 to March 2016

Develop and maintain outstanding working relationship with customers to ensure satisfaction

Deliver items to customer's specifications

Provide timely next-day/same day deliveries as required Obtain customer signatures for deliveryResolve customer issues as appropriate fleet coordinator/Driver

zipcar - New York, NY - September 2013 to August 2015 Responsibilities

Schedule vehicle issues in a daily basics to be address by a tech Report any repairs and cost of such to upper management Maintain written route sheets and vehicle log on a daily basis. Complete data entry for car updates in a daily basics Complete other related duties as assigned by supervisor. Assist the marketing team in possible new locations Provide feedback and suggestions for car improvement Participate in Talent Search staff meetings.

Assist in the coordination of special events (marketing event, college events Drive and perform minor repair In cars in a fast matter Block and unblock vehicles to be rented by clients Accomplishments

i have been able to cut down in downtime in the vehicles being maintance that saving the company alot of money by puting those cars in the grid to produce before the anticipating time Skills Used

i use mechanical thinking, practical knowledge of vehicle and functioning Program Aide

Univertisty Settlement - New York, NY - May 2013 to July 2014 Pick up meals at preparation site and load them into vehicle and/or cart. Ensure safe and proper temperatures for all food items. Deliver meals by van or cart to home bound elderly clients within directed time frames. Collect and log any and all contributions from clients and deposit with Program Director. Remain in contact with program staff via cell phone when necessary. Report any changes with the client to the Program Director. Maintain written route sheets and vehicle log on a daily basis. Call 911 in event of client medical emergency and contact program staff immediately. Complete data entry for Meals on Wheels program each day, place food orders and schedule daily deliveries. Data entry for SPP database system, online meal ordering, and update MS Excel spreadsheets daily. Complete other related duties as assigned by supervisor. Supervisor

financier patisserie - New York, NY - December 2012 to April 2013 supervises floor crew and kitchen staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems. Ensures compliance of employees with established security, sales, and record keeping procedures and practices.

Informs staff of changes in policy and procedure and restaurant operations. close save, operate registers, inventory and more

Doorman

EXELCIOR HOTEL - New York, NY - July 2011 to May 2012

• Welcome all guest

.ASSIST WITH CHECK IN

HELP GUEST WITH THEIR LUGGAGE

• PROVIDE ASSISTANCE TO GUEST USING THE INTERNET FOR DIRECTIONS.

• MAKE RESERVATIONS USING OPEN TABLE IN GUEST REQUEST AND MORE. MAKE TAXI RESERVATION FOR GUEST AND MORE

SHIFT SUPERVISOR

Starbucks - New York, NY - January 2008 to March 2011 ASSIST AND GREET ALL CUSTOMERS

• OPERATE POS SYSTEM

• MAKE SUPPLIES ORDER AT MANAGER'S REQUEST USING A SPECIALISES COMPUTER PROGRAM.

• MAKE CASH DEPOSITS, ANSWER EMAILS FROM HEADQUATERS WHN MANAGER NOT AT SITE

• HELP CUSTOMERS CONNECT TO THE WIFI CONNECTION AND MORE.

• TRAIN NEW HIRES

Houseman

ALADIN HOTEL - New York, NY - February 2007 to September 2009 House man

• check and storage supplies

• mop and sweep floors

• wax, buff and pulish floors

• perform recycling procedures

• minor general repairs

• AND OTHER GENERAL FUNCTIONS

EDUCATION

ASSOCIATE'S in Human service's

BRONX COMMUNITY COLLEGE - Bronx, NY

2017

HIGH SCHOOL DIPLOMA

WALTON HIGH SCHOOL

SKILLS

Bilingual Spanish, Salesforce (5 years), Multi-Tasker (3 years), Bookkeeping essential (Less than 1 year) CERTIFICATIONS

Microsoft Office Specialist

January 2014 to Present

general knowledge of Microsoft operating system

CPR

January 2016 to Present

cpr and first aid certification

Security Guard License

September 2012 to September 2017

nys security guard license

CDL Class B

January 2012 to September 2025

cdl class b with air brakes, passenger and school bus endorsements. ADDITIONAL INFORMATION

• 5+ EXPERIENCE IN THE CUSTOMER CARE/HOSPITALITY BUSSINESS.

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