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Administrative Assistant Customer Service

Location:
Camden, NJ
Posted:
July 24, 2016

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Resume:

Elrinn Taylor * *** West Chester Pike *s t

floor Rear, acvesz@r.postjobfree.com 215-***-****

PROFESSIONAL SUMMARY

Highly experienced and organized Administrative Professional with strong written and verbal communication skills, and two years Accounting Clerk experience. Possesses strong phone and customer service etiquette, works successfully with others and maintains confidentiality. Local and available in two weeks for employment and immediately for interviewing.

SKILLS

Microsoft Office XP including Word, PowerPoint, Access, Excel, Outlook, Internet Explorer, Netscape Navigator, Microsoft Exchange, QuickBooks Pro, Sma4, SAP, Ulysse Travel & Expense software, PeopleSoft PeopleTools, CargoWise, AS400, and SharePoint PROFESSIONAL EXPERIENCE

Genesis Global Staffing

Medical Invoice Specialist.

Processing medical record invoices

Researching any discrepancies on invoices in order to pay vendor Assisted vendor with questions regarding receipt of payment Acting as a liaison between provider outreach and provider for medical record request. Accurate reporting of weekly invoices completed using Microsoft Excel and the invoice tool. Added new information into system for new providers. Mindlance Specialty Staffing 10/2015 11/2015

Executive Assistant to Vice President of Treasury

• Manage Daily Office Operations, Maintenance of Equipment.

• Maintain/Reserve the Executive Conference Room Calendar.

• Draft Meeting Agendas, Supplied Advance Materials.

• Execute follow up for Meetings Team Conferences.

• Manage the Day to Day calendar for the Department Vice President.

• Organize Files, Spreadsheets, Fax Reports, and Scan Documents.

• Maintain Accurate Records Keeping/Retrieving Archives. Kforce Staffing Philadelphia, PA 4/2015 – 8/2015

Work Coordinator Temporary Assignment

• Coordinated and assigned Capital stream spread request to the spread analyst.

• Maintained Excel spreadsheet with information regarding number of spread request received, submitted, and completed.

• Recorded and reported daily status of spread request data to the department managers and supervisors via Gnostech Inc. Warminster, PA 3/2014 – 12/2014

Jr. Program Support Analyst

• Assisted Government client with maintaining a standard of operational task being performed.

• Serves as the Configuration Manager for the department branch head in order to execute Engineering Change Proposals.

• Maintained a tracking sheet for newly created interdepartmental procedures.

• Maintained Documentation used for systems scans, and updating software procedures. Michael Page Staffing Philadelphia, PA 01/2014 03/2014 Temporary Administrative Assistant at Pennrose Management

• Assisted Director of Maintenance and five Regional Maintenance specialist responsible for managing facility maintenance projects for multi family properties.

• Managed the processing of general liability and property insurance claims.

• Assisted the Regional Maintenance specialist with processing and execution of major contracts with vendors for services such as landscaping, water mitigation and restoration, fire alarms, and security surveillance systems.

• Maintained the maintenance department’s documentation on SharePoint software system.

• Created a tracking system for invoices related to property insurance claims.

• Maintain a spreadsheet to help track current capital improvement projects completion.

• Responsible for the processing of all invoices related to maintenance capital improvement projects. Cognosante Philadelphia, PA 09/2013 02/2014

Healthcare Enrollment Representative Part time

• Assisted consumers in enrolling into the Healthcare.gov Marketplace by holding information session and completing enrollment applications.

• Coordinated information session at local Library meetings, church health fairs, and public and private health fairs.

• Assisted consumers in selecting plans conducive to their budget.

• Conducted information session to educate consumers of their options for health coverage. Aerotek Philadelphia, PA 11/2012 02/2013

AgustaWestland Philadelphia Administrative Assistant

• Assisted Director of Materials Management responsible for managing three different departments within the organization with daily task operational such as copying, faxing, filing, completing travel request and expense reporting.

• Managed the calendars and travel coordination for the Director and both Sr. Managers of Warehousing and Material Planning.

• Managed warehouse employees’ payroll through e time editing schedules, managing planned and unplanned paid time off as well as regular schedules, fixing any errors to arrival and departure times.

• Created RAS (Request Authorization for Spending) for warehouse goods and services through SAP.

• Completed purchase order requisitions in SAP to apply invoices for each department within the Material Management organization.

• Received invoices in SAP for Warehouse, Procurement as well as the Quality Department.

• Assisted the Senior Manager of Warehouse with the hiring process for warehouse personnel and any necessary contract labor changes.

• Controlled scheduling of conference rooms for the entire company. Ozburn Hessey Logistics Philadelphia, PA 05/2011 11/2012 Administrative Assistant/Bond Representative

• Negotiated pricing with customers desiring to purchase U.S Custom bond protection certificates for importing of goods.

• Responsible for preparing the invoices in PeopleSoft and Cargowise to bill customers for bond related expenses incurred by the OHL for the customer, such as reconciliation riders, duties, taxes, and other import related fees.

• Successfully created a database to generate renewal notices to customers on an annual basis

• Updated customer files with current information regarding surety changes and new bond information.

• Continuously monitored customer accounts for any changes in ABI and AS400 to keep the customers’ bond sufficient.

Break in employment due to continuing education.

Staffmark Employment Agency Philadelphia, PA 07/2010 12/2010 Administrative Assistant at Global Auto Processing Service

• Successfully completed the startup of the New Philadelphia office

• Assisted Human Resources Generalist in the California office with completing payroll for weekly and salaried employees

• Assisted in the hiring process by reviewing applications, scheduling interviews with candidates, creating interview questionnaires for the Department Managers, and preparing hiring packets for new employees.

• Successfully set up fax lines and other computer equipment with the assistance of IT manager from the California office

• Responsible for purchasing equipment for the Main office, Body Shop, and Warehouse.

• Negotiated all the contracts with vendors for supplies, copy machine, break room vending machines, water and coffee services.

• Responsible for preparing invoices in AS400 for direct bill to the client for expenses, such as fuel purchases for vehicles, supplies, equipment, salary expenses for labor union.

• Created purchased order policy to control excess spending for office and maintenance supplies.

• Assisted Customer Service personnel with the printing of Monroney window stickers for vehicles being shipped to local dealers.

Ozburn Hessey Logistics Philadelphia, PA 0 4/2010 07/2010 Accounts Receivable Clerk

• Reached out to customers to obtain payment of past due invoices with great success.

• Pulled invoice ledgers and cash receipts to provide customers back up for invoices with discrepancies.

• Used PeopleSoft and AS400 to run reports and check aging of outstanding invoices.

• Assisted with application of daily payments.

• Created billing statements and emailed to customer to update their awareness of past due Officeteam Staffing P hiladelphia, PA 08/2006 03/2010 Completed Long Term Temporary Assignments

Accounting Clerk/Administrative Assistant at Areva T&D

• Successfully completed fill in assignment until corporate merger and buyout was completed.

• Assisting Accountant with monthly billing using SAP accounting software.

• Contacted vendors to obtain tax Identification numbers and banking information in order create new accounts in SAP for payments.

• Responsible for cutting checks for vendors and employees.

• Created expense reports in Ulysse Travel and Expense software.

• Scanned all invoice using Pac man system created by Areva T&D.

• Responsible for updating tracking sheet in MS Excel for supplies order for the entire office Accounting Clerk/Administrative Assistant at Vitetta Group, Inc .

• Successfully completed fill in assignment for employee on Medical leave

• Assisted Accountant with monthly billing using Sema4 accounting software

• Handled over 100 employee expense reports inputting and reconciling them by project account number

• Responsible for cutting checks to vendors and employees.

• Maintained customer database for internal use and to maximize profitability Executive Administrative Assistant Rait Financial Trust

• Successfully completed assignment fill in position until managerial transitions were completed.

• Assisted the Senior Vice President of Loan Servicing and Vice President of Finance with daily operational task

• Contacted banking institutions to set up accounts for rent and escrow for new commercial property

• Handled customer financial statements and prepared documents for wire transfers for Loan Servicing Department.

• Prepared and logged incoming checks into system for deposit Short Term Temporary Assignments Completed:

University Of Pennsylvania Administrative Assistant (3 months) Cobbs Creek Constructors Administrative Assistant (2 months) Innovation Philadelphia Administrative Assistant (5 months)

• Tracked daily accounting process using MS Excel spreadsheet I created to increase awareness of profit gains and losses for the department.

• Created an atmosphere of security in the daily operations by demonstrating the ability to multi task by answering phones, filing, faxing, scheduling appointments and organizing weekly meeting information with much success and little error.

• Entered time sheets for payroll and entered new employee information into a tracking database.

• Prepared all certified payroll reports for the department of Labor and Industry.

• Updated Change orders and other jobsite documentation.

• Filed all RFI’s, submittals and change order request. J. Crew Direct Lynchburg, VA 10/2005 08/2006

Service Excellence Center / Customer Service Representative

• Exceed the expectation of every customer by giving him or her exceptional customer service with the luxury to shop at home with a personal stylist.

• Up sold additional items with each order taken

• Handled all customer complaints and Inquiries with care and concern to satisfy every customer. Officeteam Staffing Philadelphia, PA 09/2002 08/2005 Various Administrative Assistant Receptionist Switchboard Operator Long Term Assignments Pennsylvania Virtual Charter School Special Education Support Assistant

• Demonstrated the ability to multi task while supporting the entire special education team I.e. Director of Special Education, Related Services Coordinator, Special Education Coordinators East and West, and the teaching Staff.

• Assisted Related Service Coordinator in negotiating contracts with over 30 Child Psychologist for student services.

• Successfully assisted Enrollment Coordinator with the processing of 350 new enrollments

• Secured missing documents for the enrollment files by continuous follow up with parents and guardians.

• Created and maintained database using MS Access to track the most current IEPs, ERs, and NOREPs for compliancy checks.

• Created new system for student files.

Receptionist/Office Support Various short term assignments

• Answered Incoming calls in a professional manner

• Closed repair tickets successfully using a month end process set in place by the company

• Resolved customer issue by dispatching repair tickets to technicians and installation team in a timely manner

EDUCATION

High School Diploma

Morganfield, KY

Delaware County Community College

Focus of Studies: Accounting

Attending



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