Denise E Harmon

***** ***** **** #** // ************, Fl 32246 // 904-***-****// h acvers@r.postjobfree.com

Objective: T o work in a healthcare setting providing administrative support and use my knowledge of orthotic and workers compensation to grow with a company. KEY QUALIFICATIONS

● Experience as a Patient Coordinator in a workers compensation environment

● Administrative experience

● Knowledge of orthotic medical terminology

● Computer: MS Word and Excel, multi applications and logs on a daily basis

C OORDINATION SKILLS

● Highly skilled in greeting, providing screening documentation

● In depth knowledge of assisting doctors and case managers with paperwork

● Able to give accurate and detailed information to patients and all parties involved

● Demonstrated ability of entering exact patient, physician, and exam information into a patient database

● Understanding of ordering supplies and obtaining authorization prior to dispensing

PROFESSIONAL EXPERIENCE

Patient Coordinator One Call Care Management – Jacksonville, Fl January 2016 – Present

● Verify insurance and demographics in the CSRD application

● Act as intake back up and entered referrals when called in

● Assist with scheduling patient for evaluation appointments

● Communicate with proper vendors about patient special needs

● Process purchase orders to complete requests

● Provide patient with product knowledge

A ccount Specialist Venus Fashions Jacksonville Fl A pril 2012 January 2016 Accomplishments

● Researched, calmed and rapidly resolved client conflicts to prevent loss of foreign accounts on several occasions.

● Stood in as a temporary supervisor to handle escalated calls from other agents on the floor.

● Consistently receive positive feedback from clients.

● I am familiar with Microsoft word, outlook, Q.O.P and Oracle Right now systems.

E commerce Account Specialist 2/14 1/16

● Respond to customer inquiries via instant service and emails.

● Process and release held, rejected and manual orders.

● Monitor company website to ensure a positive demeanor to the public.

● Handle multiple chat sessions while researching products and/or client accounts.

● Handle and eliminate any customer discrepancy without continuous delay and without escalating to a supervisor.

Phone Account Specialist 4/12 2/14

● Earned “Top Up Seller” for 6 consecutive months.

● Cross trained and provided back up for other customer service representatives when needed.

● Computed accurate sales prices for purchase transactions.

● Managed quality communication, customer support and product representation for each client.

● Resolved product/policy issues and insured customer satisfaction.

● Recommended, selected and helped locate merchandise based on customer descriptions and previous order history.

● Multiple phone line usage of inbound calls

10/09 09/12 A ngies Sub Shop

Cashier/order taker

● Cashing out guests order

● taking orders

● restocking product

● keeping my work station in an orderly fashion

0 3/11 09/11 S liders Oyster Bar

G rill Cook/4t h

man

M y job duties were to prepare food to our guest’s desired temperature, set plate presentation and ensure the food is exactly to the guest specifications. 02/09 03/10 P apa Johns

Insider/driver

My duties were dough slapping, make line, cut table, taking phone/in person orders and handling customer complaints and delivering the pizza 02/08 02/09 P izza Hut

CSR

At this company my job was to cashier, take phone and in person orders, make and cut the pizza, occasionally help servers in the dining room and prep for the next day. Educational background

2010 D uncan U. Fletcher

H igh School Diploma

2010 2011 F lorida State Community College

B usiness Major/ some credits

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