Diana Zambrana

*** ******* ****** ***. #* Brooklyn New York 11206

718-***-****

acveqs@r.postjobfree.com

Summary:

Polished, sophisticated, and highly reliable Administrative Assistant with extensive client management experience & strong attention to details, pursuing a career with an established firm where my past exemplary employee abilities can serve as an asset with room for professional growth.

Skills:

Microsoft Office Suites (Word, Excel, outlook, & Power Point), standard office equipment (Xerox, scanner, fax, multi-line switchboards), transcription, database maintenance, remote desktop management, AS400 operations, ADP Systems, document management (reports/minute), & event coordinating (Agenda, conferences, & travel).

Experience:

09/2015 – Present

Hair Club for Men & Women – Brooklyn, NY

Center Administrator:

-Responsible for the overall demeanor of the office.

-First point of contact for all incoming clients & visitors.

-Coordinate appointments between stylists and clients.

-Adhere to merchandise inventory as well as that of the offices supplies.

-Manage bank deposits, collection of fees & overall collection for the office receivables.

-Work alongside stylist and managers on daily basis for special assigned projects.

-Responsible for gathering and organizing weekly reports.

-Other assignments as assigned.

11/2014 – 05/2015

The TemPositions Group of Companies

BMW of Manhattan – New York, NY

Executive Receptionist:

-Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

-Responsible for handling a variety of customer service and administrative tasks while resolving all issues with expediency.

-Utilized Microsoft Office fully in daily tasks and responsibilities.

-Became a proactive problem solver working independently with minimal supervision.

-Responsible for the overall training and preparation of newly hired colleagues.

-Notably recognized by management as an exemplary employee.

05/2010 - 05/2012

Approche Sur Measure, USA. – New York, NY

Administrative Assistant:

-Served as a Team Leader for all complaint management requests

-Accountable for accurate recordings of all customer service incoming calls & web-based chats.

-Created and maintained clientele database, employee files & outbound mailings.

- Managed confidential corporate contracts on behalf of the V.P. of U.S. Operations.

-Accountable for meeting deadlines for daily/monthly & quarterly reports.

-Aided V.P. of U.S. Operations with planning & Coordination of U.S. office events.

-Selected by V.P. of U.S. Operation to represent the company domestically.

06/2007-01/2010

Bulova Watch Corporation – Woodside, NY

Client Services:

-Handled incoming calls & provided professional client service.

-Invoiced & processed credit card transactions.

-Generated estimates, invoices, and repair reports.

-Served as a watch repair evaluator for chain merchants.

-Aided mechanics with finalizing procedures for outbound repaired pieces.

-Utilized standard office equipment to complete daily tasks.

Summer 2003 / Summer 2006

Law Office of Kevin Concagh – New York, NY

Receptionist

-Provided assistance with filling, data entry, office demeanor, and client scheduling.

-Responsible for mail sorting, faxing, incoming calls, updating contact list, and mailing list.

-Served as a Portuguese translator, as well as a messenger for sensitive court orders.

08/2006 – 12/2006

Borough of Manhattan Community College / Business Management Department

College Assistant

-Responsible for opening and preparing the department office.

-Reported directly to the department chair as well as all departmental professors.

-Aided with the grading of finals and mid-term papers.

-Supervised state testing students

-Bookkeeping of departmental supplies and orders

-Updated all bulletin boards pertaining to the department as well as actively creating/distributing marketing materials for specialized events/seminars.

Education:

2003-2006

Borough of Manhattan Community College

Associates in Applied Science

Major: Office Operations & Automation

2013-Present

NYC College of Technology

Bachelors in Technology

Major: Engineering

Contact this candidate