Heather Wolff

253-***-****

acvehr@r.postjobfree.com

Objective:

To secure a position that I am able to use my abilities to help clients, team members and the company that I work for.

Nursing skills:

● Catheters cephalic and saphenous

● Intubation cats and dogs

● Dentals charting and extractions

● Surgical nursing pre and post op

● Blood draws jugular, cephalic and saphenous

● Handling and restraint dogs, cats, pocket pets and avian Management skills:

● Hiring experience interviewing for hospital staff needs

● Training nursing and receptionist skills

● Scheduling staff

● Client services phones, liaising between clients and doctors

● Revenue meeting and exceeding hospital goals

● Cost of goods meeting cog so that the revenue of the hospital is met

● Progressive coaching coaching staff to meet the goals and needs of the hospital Experience:

Cat care clinic

02/15 06/15

10/12 10/13

Nurse

Duties:

● Training staff and new doctors

● Ordering and inventory supplies and food

● Intubation cats

● Dentals charting, extractions and scaling and polishing

● Blood draws jugular, cephalic and saphenous

● I.V and urinary catheters

● Injections I.M and Sub Q

● Customer service answered phones, explained estimates and procedures

● Scheduling clients and staff

● Vendor relations communication, lunch and learns

● Daily transactions POS, credit card, care credit, and cash transactions Afford A Vet

07/14 02/15

Office manager

Duties:

● Training assistants, technicians, receptionist

● Scheduling staff and clients

● Emails responding to emails and using as a communication tool

● Filing transaction slips, vendor invoices

● Payroll authenticated and corrected time cards

● Reviews reviewed and assessed staff

● Profit and loss reviewed monthly profits and loss to use as an improvement tool

● Dentals scaled and polish

● Customer service assisted customers

● Surgery assistance pre and post op with monitoring of patient during surgery

● Ordering and Inventory supplies and food

● Hiring interviewed potential staff and made hiring decisions

● Pricing and mark up pricing new products and different procedures

● Osha and safety 300 forms, safety meetings, exceeding the requirements of the OSHA and safety laws

Pima medical institute

10/13 07/14

Instructor of veterinary assistants

Duties:

● Pharmacology different medications used in the veterinary field

● Office procedures HIPPA, charting, phone and office etiquette

● Labs how to set up and read fecals, blood smears and PCV

● Small animal nursing handling, restraint, blood draws, bandaging, and surgery assistance

● Nutrition foods, housing

● A&P body systems

Banfield

02/06 02/10

04/12 10/13

Practice manager

Duties:

● Training nurses and receptionist

● Ordering and Inventory all supplies including medications,

● Cost of goods brought the COG down from 17% to 13%

● Revenue was responsible for maintaining revenue above $ 32,000 a week

● Reviews staff reviews on a regular bases

● Hiring Hiring of new team members including technicians and doctors

● Progressive coaching training staff to meet requirements of the hospital

● Profit and loss review of profits and loss and using as a tool to move hospital forward

● Catheters urinary and i.v

● Blood draws from various areas on pets to use for diagnostics

● Dentals scaled and polishing, extractions

● Labs snap test, ear swabs, differentials and urine

● Surgery assistance pre and post op, nursing notes and discharging the pet

● OSHA and Safety Compliance with all regulations and laws Additionally experience:

Green River community college

04/13 07/13

10/13 02/14

Instructor of veterinary assistants

Duties:

● Customer service how to interact with clients and staff

● Ordering and Inventory how to order and look at inventory for a client and how to look at pricing for the client

● Medical terminology common medical terms

● Restraint basic restraint for cats and dogs

● Small animal nursing basic surgery skill, how to run specific test This was a brief class into becoming a veterinary assistant. U.S Navy corpsman

10/96 05/98

Reference available

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