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Management Customer Service

Location:
Wayne, PA
Posted:
June 23, 2016

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Resume:

FREDERICK A. BIVENS

**** ********** ****

Romansville, PA 19320

acvef6@r.postjobfree.com

610-***-****

OBJECTIVE

Senior Management - Senior position or other positions utilizing proven analysis, communication, organization and leadership skills, and additional skills obtained over the years to contribute to the organization's profitability and productivity.

Summary

Individual with extensive IT and leadership experience, who withdrew from the workforce temporally to assist family members and himself through medical issues, now returning to work and looking for a position that is a match with skills and experience obtained over the years.

Career ACCOMPLISHMENTS

Project Leader Automated Systems

Consultant, Utility Industry

MIS Manager

Technical Consultant

Lead Systems Analyst

Information Systems Instructor

Senior Analyst

Project Manager

Vendor Management

Summary (additional – part time)

Clerical

Retail

Consulting-self employment

EXPERIENCE – Part Time

POST OFFICE, WAYNE, PA

Seasonal Sort mail and customer service.

VANGUARD, VALLEY FORGE PA, FEB 2006 – JUL 2006

Contractor – Though staffing agency

Compliance Analyst

UNITED AIR LINES. PHILADELPHIA, PA SEPT 2005 - OCT 2005

Customer Service Agent - FAA Clearance

Customer support, Airfare Ticketing

Though staffing agency

WEGMAN'S MARKET, DOWNINGTOWN, PA FEB. 2003 - JAN. 2005

Commercial Administrator

PRIMERICA FINANCIAL SERVICES, WILLOW GROVE, PA AUG. 2001 - JAN. 2005

Personal Financial Analyst

INDEPENDENT IT CONSULTANT, ROMANSVILLE, PA NOV. 1999 - AUG. 2001

IT Consultant

Self employment

Page 2

Professional EXPERIENCE - CAREER HIGHLIGHTS

Raytheon Engineers & Constructors 3/98-11/99

Philadelphia, PA

Project Leader - Automated Systems

Consultant responsible for systems validation, including development of test protocols and testing manufacturing and research systems. Determined client compliancy, facilitated development of remediation plans, developed Risk Assessments and Alternative Operating Procedures.

Responsible for development of methodology and materials and training for new line of Business 2000 Contingency Planning.

Provided consulting assistance for development of Year 2000 training for client's Asian division which included network setup at multiple facilities and instruction on database concepts to client personnel, from six different countries. on "Train-the-Trainer" project.

CGI Systems Company, an IBM Company, 12/1997

Malvern, Pennsylvania – part time

Consultant, Utility Industry

Startup program, instructed utility companies' customer service organizations in the use of proprietary software and provided technical assistance on customized IBM AS/400 computer hardware configurations.

British Petroleum Oil, Inc. 8/85-2/96

Marcus Hook, PA

MIS Manager

Direct report to CIO at Headquarters, Cleveland, Ohio. Responsible for development of a refinery-wide network infrastructure, integrating business and manufacturing systems. Directed IS Staff, in software design, programming, testing, support and system implementation.

Directed software conversion project to transition from legacy systems to PeopleSoft software and Oracle Financials software.

Led multi-site project team in developing specifications, identifying viable software companies, evaluating vendor packages and implementing a computerized maintenance management system (CMMS), for four large manufacturing facilities.

Responsible for migration off centralized, legacy, business systems while providing development of client-server based technology using packaged software. Directed ten person team, including outside contractors, in network design, programming, testing and system implementation.

Page 3

Standard Oil Company (Ohio) 9/74-8/85

Cleveland, Ohio

Technical Consultant

Responsible for sustaining network reliability and planning intranetwork improvements. Responsible for coordination of hardware and software purchases with all major computing suppliers.

Lead Systems Analyst worked with team comprised of personnel from Tax, Legal, Finance, Cashiers and Accounting for $3 billion dollar Interest Rate Futures project.

Information Systems Instructor

Trainer for corporate systems division, responsible for providing introductory

training on technology.

Senior Analyst

Responsible for evaluation, and recommendation of all system hardware and software changes or enhancements, for the Finance, Accounting and Tax departments.

Project Manager

Responsible for development of an integrated business system to consolidate five financial sub-systems and interface to general ledger.

Project Leader

Responsible for managing five person team in the support of a billing tracking system and Materials Management System.

EDUCATION

BS, Industrial Management, 1982, Dyke College, Cleveland, Ohio (now Myers University). Executive MBA Candidate, Temple University, Philadelphia, Pennsylvania 1993. Certificates and other training, extensive additional seminars and studies.

SKILLS

Client/Server Technology, Telecommunications, Systems Integration, Strategic IS Planning, Wide Area & Local Area Network Management, Business Disaster Recovery, Multi-vendor Systems Configuration Management, Mainframe/Server Operations, Systems Analysis, Technical Training, Desktop Support, HP3000, DEC/VAX/VMS, IBM AS400, JCL, Windows 3.1/95/98/XP, MS Office Professional Tool Suite, MS Project, Visio, Retail, Clerical.

ACTIVITIES

International Society for Measurement and Control (ISA), Association of Information Technology Professionals (AITP), assisting others.



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