Laurene Willingham

Lwillingham.**(*)gmail.com 678-***-****

Department Service Manager with 15+ years of experience in a fast-paced customer service environment. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build long term relationships with customers. A Highly self-driven individual with emphasis on profit building and customer relations

Areas of Expertise

Customer Service Multi line Phone Handler Trusted Key Holder

Large Cash Flow Management Credit card processing Strategic Sales Knowledge

Self-Motivated Strong client relations MS Windows proficient

Training Development Aptitude Creative problem solver Soft Collections

Professional Experience

TMX Finance---DeKalb County 10/15/2016 to present

Assistant Store Manager

Ensure proper procedures of the company by training others on cash control procedures and how to properly manage cash drawer amounts Effectively displays proficiency in taking payments to avoid processing errors and can train others on the proper steps when taking payments Increase store profit through customer relationship building, community involvement, marketing and building new business sources Assist the Store manager with the management of the company's operating expenses. Assist the Store Manager with preparing and analyzing company reports Maintaining customer files in accordance with company policies and procedures according to the ordinances of the Georgia Industrial Loaning Act Make daily bank deposits, accept customer payments, process vehicle liens and comply with applicable consumer and privacy laws

McDonald's Restaurant-Tucker, Georgia

People Department Manager 06/12/2007-10/12/20015

Served as a trusted key holder, responsible for opening and closing the restaurant Provided an elevated customer experience to generate a loyal clientele

Answered product questions with up-to-date knowledge of sales and store promotions Ensured superior customer experience by addressing customer concerns demonstrating empathy and resolving problems on the spot Created crew schedules to fit the needs of the business

Supervisor of crew training program which groomed the staff to grow into the first stages of management

Directed the new hire orientation classes

Briar field Nursing Home-Niles, Oh

Certified Nursing Assistant 02/2001-05/2007

Assisted the Elderly and Disabled with the activities of daily living

Education, Training, and Certifications

The Rayen School-Youngstown, Oh

High School Diploma

Georgia Perimeter College-Stone Mountain, Ga

Associate of Science: Social Work

Georgia Serve Safe

ServSafe Certified

Georgia Insurance License

GILA License Certified

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