LARRY D. PRINE

520-***-**** acveai@r.postjobfree.com

Director of Information Technology

Innovative IT leader with notable success in managing and executing enterprise-wide strategic technology initiatives across various industries and on a global scale. Logical thinker and communicator noted for transforming IT organizations by implementing process improvements and technical roadmaps. Define vision and strategic direction for policies, processes and technology solutions to meet the growth needs of the business. Orchestrate the standardization, virtualization and modernization of tools, technologies and processes. Drive the implementation of key strategies, emerging technologies and virtualization tools to support business needs while achieving cost containment expectations.

Areas of Excellence:

Global IT Delivery • Technology Planning & Leadership • Strategic & Tactical Planning • System Optimization Business Process Improvement • Client & Vendor Relations • Performance Enhancements • Network Architecture Disaster Recovery • NOC/VMware Infrastructure • Direct/Indirect Management • Systems Standardization

Professional Experience

DIRECT ENERGY 2015 – Present

Manager of Incident & Problem Management

Hold direct accountability for the daily communications, updates and performance impact of 22 facilities and all locations across North America, including United States, Guatemala, Philippines and India. Partner with executive leadership in developing technical plans and strategies that align with business goals. Manage a team of 8 through effective coaching, guidance and direction. Work closely with all business units to oversee the troubleshooting and resolutions of system, telephony, network and application performance to improve incident management functions.

Combined the Managed Direct Energy Mission Control team with the Incident Management team to create the 6-person Incident and Problem Management Team, which led to improved efficiency and reduction of overhead costs.

Cross-trained all employees and implemented new (all-ring) phone systems at all facilities to allow all team members to respond to Incident and Problem Management inquiries.

Created new processes and solutions to manage systems and create redundancy, leading to significant decrease in financial impacts due to network, application and telephony outages.

Directed the implementation/modification, testing, deployment and integration network systems across various business units, including software and hardware upgrades.

Actively participate in all executive leadership meetings, making recommendations for strategic planning and process improvement related to technology.

Currently overseeing integration with UK’s Incident and Problem Management team; coordinating the adoption of UK’s processes/strategies, including the global product, WorkDay, and implemented the “follow the sun” approach.

EXPERIAN 2014 – 2015

Director of SaaS & IT Operations

Directed the development and execution of IT plans and strategies for the US and Asia Pacific region. Held direct accountability for the Network Infrastructure, Application Support, Oracle Database and Storage Administration teams, providing direct and indirect management for globally dispersed teams, including 16 direct reports. Managed large, complex IT environments, employing best-in-class standards through the development and implementation of strategies, innovative technical designs and quality projects. Led strategic technology planning to achieve business goals by prioritizing technical initiatives and coordinating the evaluation, deployment and management of current and emerging technologies. Managed all IT functions, including vendor management, RFPs, contract negotiations and asset management, with full responsibility for the allocation of a $12.5M+ budget.

Created the AWS Development team for SaaS operations to allow for a complete customer hosted solutions.

Improved network performance and availability through redundancy, disaster recovery and continuity planning.

Monitored network and system performance, implementing updates and improvement as needed.

Implemented and managed several projects on a domestic and international scale.

Stakeholder and member of the IT Strategic Steering Committee for Asia Pacific Data Center operations.

Designed and implemented infrastructure for China operations, as well as the International Data Center for SaaS Operations in China, Japan, Malaysia and Australia; traveled extensively throughout the region.

Drove a cost savings of $10M per Data Center over 5 years, increasing to $13M+ with net generation architecture.

Achieved 5% improvement for development teams and 88% storage reduction costs for infrastructure teams.

DIRECT ENERGY (Formerly First Call Response) 2012 – 2014

Director of IT & Network Architecture/Infrastructure

Managed a team of 6 with full accountability for PMO (Project Management Office), Network Infrastructure, Telephony, Desktop Support, Help Desk and Development Teams. Provided complete oversight of the implementation and ongoing management of IT roadmap/strategy, technology implementation and systems standardization. Prepared and managed an annual budget of $8.5M.

Worked closely with executive leadership to determine technology requirements and introduced new solutions and systems that aligned with all business goals.

Developed and monitored KPIs (Key Performance Indicators), NPS (Net Promoter Scores) and automated processes, leading to improved efficiency and cost reduction.

Managed projects that included VMware virtualization, VDI, Storage Area Network and telecommunications/Cisco Call Center; oversaw the implementation across all business units, domestic and international.

Oversaw the integration of networks between multiple lines of business in the US and international facilities.

Improved network performance and availability through redundancy, disaster recovery and business continuity planning through implementation.

Directed the start-up of the Tempe, AZ location; established budget, hired teams and designed, architected and implemented all processes and symptoms.

Initiated and led the virtualization of the entire environment to improve overall performance and efficiency.

Redesigned the application, Any Unplug (AU), to scale in order to fit 600+ users versus the original design that allowed 150 users. Completed project for $90K within 4 months, significantly under the $250K budget.

Oversaw the integration of First Call Response with Direct Energy; ensured all systems and processes were introduced seamlessly.

BAR-S FOODS CO. 2009 – 2012

Director of IT – US Operations

Initially hired as IT Operations Manager/Lead Senior System Administrator; promoted to Director of IT role after 1 year of employment. Oversaw all US architecture and infrastructure, including 4 production facilities, 14 sales offices, 2 warehouses and corporate offices. Managed a team of 6 managers and 30 personnel in US and Mexico.

Directed an infrastructure redesign with the Network Team from local hardware to a 100% virtualized environment using SAN technology and VMware.

Managed $7.45M budget, implementing cost control and renegotiated contracts, saving $1.23M.

Successfully integrated all US infrastructures into one unified system after the US buyout.

AMAZINGMAIL.COM, INC. 2007 – 2009

IT Manager/Senior Lead System Administrator

Provided oversight of desktop support, assigned work from helpdesk queue, trained and supervised helpdesk staff, managed vendor relationships and managed Level 3 Desktop Support escalation. Assumed responsibility for designing all network architecture, asset management/inventory and the administration of VMware Server addition.

Received noted recognition in Business Wise for helping reduce IT costs and budgetary guidelines by $90K monthly while simultaneously increasing network performance 10-fold.

Additional Roles: Implementation Specialist/Project Manager – SL-Tech; Regional Technical Coordinator – Valley Hope Association; Director of IT Operations – WorldTech Computer Solutions/Computer Troubleshooters

Education & Professional Development

WESTERN GOVERNORS UNIVERSITY, Salt Lake City, UT

Master of Business Administration, IT Management

WESTERN GOVERNORS UNIVERSITY, Salt Lake City, UT

Bachelor of Science, Computer Information Systems, Network Emphasis

CERTIFICATIONS & TRAINING

MCP, MCSA, Security+, Network+, Project+, DCIS, DCOS, DCOM

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