Umer Anjum

416-***-****

acve31@r.postjobfree.com

** ***** *****, ********, **. L6Y 5A9

Results Driven District Manager

Strategic Planning ... Change Management ... Operational Excellence ... Sales Management

Accomplished corporate leader with a comprehensive track record of successful strategic and tactical leadership within the retail industry; possesses business vision and creativity augmented by positive attitude and steadfast commitment to excellence. Expertise in managing organizational change to achieve maximum results; practices entrepreneurial leadership style with highly effective planning, organizational, and communication skills as well as a solutions-oriented approach to problem-solving. Demonstrated ability to instill a common vision and develop a dynamic team based on trust and mutual respect. Core competencies include:

Strategic & Tactical Planning

New Business Development

Sales & Marketing Management

Team Building & Leadership

Business Process Optimization

P&L / Financial Reporting

Human Resources Management

Recruitment & Talent Placement

Resource Allocation, Budgeting

Multisite Operations Management

Staff Training & Development

Client and Vendor Relations

High-end Technical Training

Policy/Procedure Formulation

Public Relation & Speaking

KEY MILESTONES

Operational leadership roles including multimillion-dollar P&L management and strategic planning for assets of $300 million

Guided initiatives involving process improvement, staff development and operational efficiency

Championed POS implementation project which reduced labour, improved efficiencies, and enhanced competitive strength

Successfully managed several complex post-acquisition transition and integration phases

Consistently exceeded annual "Earn out" incentive benchmarks while maintaining strict operating controls and disciplines

Repeated success guiding cross-functional teams in the design and launch of leading-edge solutions driving record-setting sales

Grew MAX retail sites from 8 to 16 over a two-year period (2005 - 2007)

In charge of on staff training, policy formulation, goal setting, incentive programs and product promotions

Sustained an average increase in annual growth revenues of 4% to 6%

Pioneered product positioning strategies and marketing plans while consistently realizing a 40% - 50% ROI

PROFESSIONAL PROFILE

District Manager (8 Retail Sites) – target, Toronto, ON Mar 2013 – Present

Tasked with multisite leadership, sales support, product training, and product positioning; manage direct sales rankings, customer service index, PR, and brand awareness to promote new business. Train managers and retail associates on retail sales and associated techniques, and acquaint them with company and industry practices and procedures. Conduct on-site training seminars; attend trade shows, networking events, industry-related conferences, and meetings. Manage monthly sales and contact reports

Key Achievements:

Recognized as top performer, exceeding sales quotas within very first month

Won 3 monthly contests for the largest percentage sales growth

Negotiated long-term agreement with a national account for over $200K additional gross sales per year

District Manager (7 Large Format Stores) – Zellers, Calgary, AB Jan 2010 – Feb 2013

Joined Zellers to manage multisite business growth and development to achieve market position as a leading provider of convenience, HBA, apparel, food, beverage, cosmetics and seasonal initiatives

Key Achievements:

Established the corporate culture through formulation of training programs, corporate policies and procedures designed to meet the growing demand for customer loyalty based initiatives

Held full P&L and financial reporting responsibility through floor-to-ceiling expense control management

Attained quota Q1, Q2, Q3 by increasing revenues by 5% per quarter in 2011

Directed the complexities of retail operations through recruitment, selection, and management of retail managers, sales floor captains, and specialty sales teams

Penetrated food market through aggressive merchandising strategy which realized sales revenues of $400,000 to $650,000

Operations Manager – CRM, Milton, ON Mar 2008 – Jan 2010

Engaged to spearhead call centre operations for CRM offering collection services for major commercial clients in Canada; Maintained and enhanced the current economic framework and developed new capabilities to drive profitability through a wide variety of channels; built strategic alliances with internal and external teams to increase financing penetration on overall sales

Key Achievements:

Led and managed a collection strategy plan that led to a revenue growth by 25%

Slashed call abandon rates from 20% to 7%. Fueled 200% revenue increase during the very first month

Maximized staff output through strategic scheduling resulting in significant increases in revenue by 35%

Developed checklists to maintain the call quality standards successfully and achieved 100% score from Clients

Earned accolades for customer service excellence, and a proactive approach to relationship management

Spearheaded staffing, coaching, auditing operations and implemented customer engagement strategy

Prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified trends; determined system improvements and implemented change

District Manager, Area Manager (34 Retail Sites) – Max Fashion, UAE Feb 2004 – Aug 2007

Promoted to District Manager role from Store Manager within two and a half months

Instituted a better training program and sales approach which resulted in a 42%+ increase in monthly sales

Increased territory sales from $4 million to $8.2 million within two years, exceeding quota by 12% in 2005 and 15% in 2006

Ranked as #1 area manager (out of 12) in 2005 and 2006

Doubled market share and grew profits 250% through brand repositioning via innovative merchandising

Led 6 sites from years of operating losses to positive earnings, delivering significant improvements every year, culminating with +686% growth in operating earnings in 2006

Fostered a robust, sustainable network of buyers across UAE, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage

Built an accelerated career program for graduates and students to add talent, diversity and future leadership

EDUCATION & TRAINING

Bachelor of Arts – Communication Management & Finance, University of Toronto, Ontario

Leadership Development Program, University of Toronto, Ontario

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