Sunita Gupta

acve1y@r.postjobfree.com

703-***-****

Career Summary

Award winning Trainer - Passionate about the development of employees and leaders.

Training – Utilizes a variety of techniques to present materials in an engaging, energetic manner. Adapts to meet the needs and learning styles of audience, including limited language proficiency.

Management/Supervision – Leads by example. Empowers and encourages staff to reach full potential. Monitors and supports staff while tracking progress and accountability.

Human Resources – Uses standardized tools to identify, interview and hire entry to management level staff. Ensures employment compliances and equal opportunities.

Marketing – Builds sales by utilizing local store marketing and coordinating fundraising events.

Computer - Proficient in Microsoft Office, Zone Management System and E-verify software. Awards

Directors Award

Regional People Service Award

Regional Manager’s Award

Regional Manager’s Team

Superior Drive - Thru Service

Consistent Performance in Customer/Employee Satisfaction, Profit and Sales

Outstanding Store Manager

Employment History

McDonald’s Corporation DC Metro Area 01/94 – 01/15 Corporate Trainer (Training Consultant to Franchise Owners)

Developed and led technical and customer service training modules to achieve organizational objectives and produce world-class leaders for 300 restaurants in the region.

Created training materials and tests to evaluate the effectiveness of training and training outcomes.

Worked closely with owner operators to develop and execute long-term strategic plan for leadership and talent development to accomplish organizational objectives.

Managed new training conventions, initiatives, workshops, seminars, meetings and events.

Established a centralized training restaurant to develop new hires, from crew to manager. Corporate Operations Supervisor (Operations Consultant to Franchise Owners)

Performed scheduled/unannounced visits over 100 regional restaurants to observe operations and evaluate compliance with quality, service and cleanliness control.

Compiled and analyzed results. Determined corrective actions.

Implemented “Made for You” initiative for restaurants – including a continuous system to simplify production, improve taste, quality, service and internal/external customer satisfaction. Sunita Gupta

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McDonald’s Corporation

Area Supervisor

Oversaw operations and productivity of five restaurants with over $11M in yearly sales. Supervised, evaluated and coached approximately 50 Managers and 300 Crew Members.

Prepared quarterly and yearly profit and loss plans. Monitored all revenue and expense related activity. Tracked and monitored daily, weekly and monthly sales. Analyzed trends and made recommendations to meet goals.

Assured compliance with Federal and State sanitation standards for restaurants and staff. Performed routine inspections for compliance with safety, security and health code requirements. Reviewed store safety checklists; investigated and followed-up on safety concerns and/or claims.

Planned and led competitions and team building activities to inspire and foster the entrepreneurial spirit to management.

Restaurant Manager

Managed and oversaw operations and productivity of restaurant with $2.35 in yearly sales.

Supervised, evaluated and coached approximately 10 Managers and 60 Crew Members. Served as district leader (SME) for 21 restaurants to increase ROI and professional development.

Identified operational opportunities to build sales and control costs; developed and implemented plans to address opportunities. Managed inventory and controlled costs.

Handled and/or provided daily decision-making, staff support, scheduling, business planning, upholding standards, product quality and cleanliness.

Trained and developed internal leaders. Trained and certified managers for ServSafe.

Interacted with guests and followed up on issues or complaints.

Selected to lead the conversion of more than 20 Roy Roger’s restaurant to the McDonald’s brand. Provided operational and hands-on brand training to ensure quality and service. McDonald’s Corporation DC Metro Area

Started as Crew Member and was quickly promoted to Crew Trainer, Certified Swing Manager and then Assistant Manager based on job performance.

Education and Training

Maharshi Dayanand University Gurgoan, India

Bachelors in Business Administration

Training and Seminars

McDonald’s: Advanced Operations, Training Consultant, Restaurant/Business Leadership, Operations Consultant, Labor Scheduling, Food Costs, Operations Supervisor Career Track, Assertive Communication Skills Seminar for Women Dale Carnegie, Leadership Course, Leaders in You

Price Pritchett, High Velocity Culture Change, Shaping Corporate Culture, and Hard Optimism National Restaurant Association, Certified National ServSafe Facilitator Covey Leadership Center, First Thing First (Time Management), 7 Habits of Highly Effective People Ron Robinson, Consultant Learning School

Creative Training Techniques International, Training for Impact Seminar

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